- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad marketing, bad management.
Concerned to not say frustrated because a property like Mercure from the Accor group isn’t able to give a bottle of water to a guest. But it is able to offer free envelopes of coffee and tea without water to prepare, funny isn’t? Terrible marketing if they are trying to make guests to pay 3 or 4 euros for water from the minibar. Internet also not working properly at least on room 215; misinformation on city taxes during the check in (I wasn’t informed about it, just on my check out). I did stay for three nights at Radisson Blu Bucharest last week and this city tax was inexistent there (just two blocks from Mercure). And still had a wrong information on the cost of the transfer from the hotel to the airport. I must say they were almost all trainees during my checking in but a senior member was there. Later when I tried to talk to the manager nobody was “available”. Overall, a bad stay and won’t return to this hotel when back to Bucharest in few months. Bad management at least.