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Reviews of Grand Pier Boutique Hotel

3.5 out of 5
Grand Pier Boutique Hotel
Calea Serban-voda, Nr. 22-24, Bucharest

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 67 reviews" "
Rating 8 - Good. 27 out of 67 reviews" "
Rating 6 - Okay. 10 out of 67 reviews" "
Rating 4 - Poor. 8 out of 67 reviews" "
Rating 2 - Terrible. 3 out of 67 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

yossef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, not the noise you get in the Old Town, yet very centrally located
Stayed 2 nights in May 2019
Response from Radu Vasile on 22 May 2019
Thank you very much, we are glad you enjoyed our hotel.

8/10 Good

Liron

Liked: Property conditions & facilities, room comfort
Very nice hotel well designed
Stayed 2 nights in Jan 2019

6/10 Okay

Mario

Liked: Cleanliness, staff & service
It was an old hotel, the location was good and the staff was friendly but not the type of hotel I feel comfortable in
Stayed 1 night in Aug 2018

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel, extremely comfortable, friendly staff
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within easy walking distance of the old town of Bucharest and main attractions. Staff were friendly and helpful. Only issue was the air conditioning which the hotel are updating.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Conveniently located, close to tram, bus, metro and even walkable to many sights of Bucharest. The room was very spacious, a lot more than what you would need as a couple. The room was also clean. However, I would strongly recommend the hotel to take more serious care of their rooms. For example, equipments like TV or landline phone were missing or didn’t work. I don’t personally use them while on vacation, but I reported them to the staff so that they know of the issue. Another issue is that the washroom door mouldings and picture frames were falling randomly as they were held by double sided tapes. Other than these issues with maintenance, it was very affordable in a convenient location.
Stayed 3 nights in Jan 2018

4/10 Poor

Lilia, DC

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a hotel for business travel
The location is convenient but the hotel itself is not comfortable: the room was cold, water was not hot enough, the shower leaked, the walls between rooms is now soundproofed enough and you get a lot of noise from rooms upstairs or next to your room, the breakfast islimited and it only opens from 8am, access is only from the street which makes the it awkward to get to if you have big or heavy bags.
Stayed 2 nights in Jan 2018

8/10 Good

john, Montreal

Liked: Cleanliness, property conditions & facilities, room comfort
I Like the hotel. It is clean, very centrally located. But on my last stay they did not make towels available for at least 12 hours.
Stayed 2 nights in Dec 2017

4/10 Poor

Jim, Romania

Liked: Cleanliness
Weird hotel
Weird vibe in this hotel. Gated in with no street access and then hard to find front door. Shower head shot over the shower walls soaking the bathroom. Hotel did nothing to compensate not getting a shower. Decor is unique but the overall vibe is really weird.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Lst night of a road trip from Budapest before flying home. The suite was interestingly decorated and our bed was very comfortable. A very good choice for breakfast. Unfortunately the shower waste must have been blocked as the shower tray would overflow if you remained in the shower for more than a few minutes!
Stayed 1 night in Oct 2017
Response from A on 15 Nov 2017
Hello, Thank you for your feedback! We are sorry about the shower. Have a great day!

6/10 Okay

Laura

Disliked: Cleanliness, staff & service
No parking and poor cleaning
The free parking on site doesn't exist, they told us it's the street and you have to park over the pedestrian walk! Then they offered us a paid parking beside that of course you need to pay them for! Knce we got to the room the safe didn't work, the toilet bin was full, and I doubt that sheets were washed from previous guests. The breakfast was quite good, but I wouldn't recommend it to anyone.
Stayed 1 night in Oct 2017
Thank you for your feedback! We don't have private parking as we told you. For the safe box you need to inform the reception so they can come and reset it for you. We really don't see the issue with the breakfast. If you enjoy it why would you not recommend it? Thanks again, Have a nice day!

6/10 Okay

Stathis, Cyprus

Liked: Staff & service
Very nice central location.
Carries 4 stars but it's more like an avetage 3 star hotel. Very good location in the centre of the old town, friendly staff and nice breakfast. Not enough electricity plugs in the room for charging phones etc. There was a 20 cm step to get into the bathroom but without any warning signs. My wife had a nasty fall on the first day and was lucky not to break anything. Mentioned it at the reception and asked them to put a marking tape on the floor but they did not do it. I found that very disappointing as it is a major hazard. Other than that, we had a comfortable stay.
Stayed 4 nights in Sep 2017
Response from A on 15 Nov 2017
Hello, Thank you for your feedback. About the accident we are really sorry. We did put the tape as you suggested after you left. The plugs are in the room if you wanted a extention cord we were able to provide for you. Thank again, Good day!

6/10 Okay

Eric, Detroit MI

Liked: Cleanliness, staff & service, room comfort
Interesting decorations, good location
The hotel has a great location, very near to Piata Unirii. Once you find the location, you have to access a gate to enter the hotel. When I was trying to check in, the gate was locked and no one was answering the phone box. Eventually, I was able to check in, and given a key card to leave and enter the gate. However, after I checked into my room and left to visit the town, the keycard would not let me back into the gate. I had to stand outside the gate until another guest let me in. The decor choice of the hotel common areas and rooms is very interesting. Pictures don't do it justice. It looks a bit like Liberace was tripping on acid. Breakfast was good.
Stayed 2 nights in Sep 2017
Response from A on 15 Nov 2017
Hello, Thank you for your feedback. You could ring the bell so we can open the gate for you if you aren't able to do it. Thanks againg, Good day!

10/10 Excellent

Paul, London

Liked: Cleanliness, staff & service, room comfort
A very unique hotel
Highly professional staff. But not so much that there was any kind of detachment. They maintained a hospitality that gave it a real personal touch - even giving me a bottle of Champaign on ice on my birthday (thank you Anna!! ❤️). Combine that with the fantastic 'bohemian' aesthetic that is the hotel's main theme, together with a location close to Bucharest's Old Town, & it makes for a hotel I'd love to revisit someday.
Stayed 6 nights in Sep 2017
Response from Anna on 13 Sept 2017
Thank you very much for your review, we are very happy we got to host you !

10/10 Excellent

Doron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and all of that for such low cost
This is a very comfortable hotel at a very low cost you get a big size room with a wonderful breakfast, friendly team, quiet location, great WIFI, you can work at your room - comfortable desk.
Stayed 6 nights in Jun 2017

8/10 Good

Feras

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good , the staff there was kind and helpful . moreover the location of the hotel is so close to the city center
Stayed 1 night in May 2017
Hello, thank you very much, it was a pleasure to host you and we hope to see you again soon! Grand Pier Staff

8/10 Good

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great central location!
The service was really nice and caring! That made the stay really nice for me, nothing like a friendly smile when you're travelling.

8/10 Good

John, Chorley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First impressions can be wrong !!
Lets say it was difficult to find. Lets say that it looks like it is down an odd back alley. Lets say that first impressions are not great. Lets say that it is rather quirky. Lets say that it looks to be struggling for custom. But once I got my bearings this place is as close to the centre as you can get but just a little bit away from the noise, hustle and bustle. A perfect little hideaway. The room was "different" but excellent value for money. Everything that you need, plenty of space and an oasis of peace and quiet. If you are looking for the perfect place to utilise as a peaceful "stop off" - 2-3 times per day - and quickly back in to the vibrant city of Bucharest then this is it. I'll be back.

8/10 Good

VIOREL

Liked: Cleanliness, property conditions & facilities, room comfort
good enough

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except...
Everything was very good, except the breakfast which should be renamed "snack". Witnessed an episode that I totally disliked - the manager/administrator lectured one of his employees in front of me, makes me believe that the employees are not treated very good there. A shame, as it looks like they are really going above and beyond to help out their clients.

8/10 Good

Paul, Edinburgh

Liked: Cleanliness, staff & service, room comfort
Enjoyable
I had a lovely time staying here, it is an unusual hotel in many ways, small, but very clean and pleasant. Hotel staff very helpful and in a great central location for access to all of the city.

4/10 Poor

Dan, New Jersey

Liked: Cleanliness, room comfort
No spa or pool available
My room didn't have a land line so they upgrade my room, but they way they express themselves was like they are doing a favor to me. Also the pool wasn't available because they didn't have lifeguard and the spa only if you will make 24h advance appointment. Most of the rooms are actually used as offices.

10/10 Excellent

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dan Stoica
Are you serious? I am very glad to have choosed this location, the rest is my problem.
Stayed 5 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Cristian on 24 Apr 2019
Dear Sir, thank you very much for your rating, we were pleased to have you in our hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gran habitación e instalaciones, para poner un pero, limpieza algo escasa y wifi fallaba
Stayed 3 nights in Feb 2019
Response from Cristian on 24 Apr 2019
Dear Sir, we would like to let you know that from 1st of April 2019 we are a new team here at Grand Pier Hotel, and we will operate it for 5 years, we will be glad to have you back and to remark the differences.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super Ausstattung Personal ok aber keine minibar und keine Möglichkeit ein Café zu bekommen
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto carino, silenzioso. Ben posizionato al centro e vicino la metro. Pulito. Belle stanze. Sarebbe il top se dessero dell'acqua o qualche dolcino di ben venuto. Comunque molto positivo! Consigliato!
Stayed 2 nights in Jan 2019

2/10 Terrible

alberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Da non consigliare
Abbiamo chiesto per l'orario della colazione, e ci hanno risposto che non danno colazione perche l'hotel a marzo chiude. Abbiamo chieste una bottiglia di acqua, non hanno piu niente, al momento accettano le prenotazioni solo per recuperare qualche soldo. Hotel e carino ma pessimo nella gestione.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besuch des Operettentheaters, des Dorfmuseums und des Parlaments.
Stayed 3 nights in Nov 2018

8/10 Good

Rasmus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
場所だけは悪くないです
空港からのバス停に近いので選びました。場所は良かったですが、部屋の清掃がごみを捨てるだけだったり、（替えてほしいと）床に置いていたタオルをそのままひっかけるようにしてタオル掛けにもどしてあったり（さすがにそれは1日だけでしたが）、ベッドも整えられていなかったり（これは5泊とも）と、部屋に戻った時にどんよりした気分になって最悪でした。 水回りも水量は十分すぎるほどなのですが、排水ができないので水があふれそうになってあまり快適とはいえませんでした
Stayed 5 nights in Sep 2018

6/10 Okay

Dante

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Senza troppe pretese
Hotel discreto qualche cosa non funzionava tipo luci asse bagno rotta condizionatore va e non va buona colazione
Stayed 1 night in Sep 2018

10/10 Excellent

Petro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strange but comfortable design. Healthy choice of breakfast.
Stayed 1 night in Sep 2018

10/10 Excellent

David, Albacete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mariusz, the best
Mariusz nos trató muy bien desde el primer día. Multumecs Mariusz.
Stayed 2 nights in Jul 2018

8/10 Good

carmelo pietro

Liked: Staff & service, room comfort
Disliked: Cleanliness
Posso migliorarsi
La camera inizialmente consegnata non era granché, il bagno era stato ricavato da una parte di camera con dei pannelli divisori. Al secondo giorno si allega il bagno poiché si otturano gli scarichi ( non dico quello che fuorisce) ; fatto notare ciò ci viene cambiata la stanza con una camera degna se non superiore. Personale addetto alla reception ottimo invece un po' ficcanaso le donne delle pulizie ( beccata a guardare dentro i beaty case)..

8/10 Good

Emanuele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
consigliato
Hotel conveniente, ottimo rapporto qualità prezzo. Perfetto per qualche giorno al centro di Bucarest ed è collegato bene con i mezzi di trasporto della città
Stayed 3 nights in Mar 2018

10/10 Excellent

IBRAHIM HALIL

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

Adrián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial hotel distinto!
La verdad es que el hotel sorprende, su decoración es una mezcla extraña pero MUY divertida, he hecho un tour por Europa y es el hotel que más me ha gustado!
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
du få meget for peng
alt var perfekt, vi fik meget for peng morgenmad var....... best at spise udfor
Stayed 2 nights in Jan 2018

8/10 Good

ANTONIO, VERBANIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OTTIMO HOTEL PER VISITARE LA CITTA' !!!
L'hotel è arredato con cura e con uno stile particolare, la camera spaziosa, pulita, calda. Colazione continentale quindi accontenta tutti. In quella posizione ti puoi muovere ovunque, essendoci vicino la fermata di bus e metro, molti taxi ed economici. Il centro lo raggiungi a piedi, sia per quanto riguarda i locali bar, pub, ristoranti, che per i negozi delle via principale che il centro commerciale. Parlamento nelle vicinanze. Ottimo rapporto qualità-prezzo-posizione. MOLTO consigliato !!!
Stayed 4 nights in Dec 2017

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost
The ceiling light in the room was not working and I complained about it every day but no one fixed it during our stay. I had to spread the table lamps around the room and then I saw there were lumps of human hair and dust rolling around the room, especially under the bed and near the walls. I complained about the cleaning every day but nothing changed. They always seemed to take the issue very seriously and write something down but every time I went to the room it was just as dirty. The floor was not the only issue as the bed sheets seemed to have dried blood in them but they were changed quite quickly, only had to sleep in them for one night. The shower and the toilet had the "disinfected" paper tags that were supposed to mean that everything had been cleaned. However there were lumps of human hair right next to the tag on the floor of the shower and the sink had disgusting yellow lumps of I-don't-want-to-know-what. So I actually had to clean the shower before walking in there. As a final deed during the last night in the room I decided to have a drink of water from the hotel-provided glasses but they had not been cleaned at all and the glass had dried stains of juice or wine or something like that, probably from the previous resident. A tag saying "With compliments from us to you" next to the dirty glasses and nothing else on the table made me smile a bit.
Stayed 3 nights in Sep 2017
Hello, Thank you for your feedback! We are sorry that you did not enjoy your stay in aour hotel. We tried to fix all the problems and comunicate with housekeeping. Thank you againg. Have a good day!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Staying in the old city
Good location, helpful and polite staff, big room and convinient bed. Breakfast is OK, there is place to improve.
Stayed 1 night in Oct 2017
Hello, Thank you for your feedback. We expect you back. Have a nice day!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo non all'altezza delle 4 stelle dichiarate
Albergo che sa di vecchio, dagli arredi all'aria condizionata mal funzionante. Prima colazione deludente, da salvare posizione (vicino al centro storico) e personale
Stayed 3 nights in Oct 2017

8/10 Good

Paola, Catania

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Confortevole hotel al centro di Bucarest.
Soggiorno di svago a bucarest e dintorni. Molto piacevole e al di sopra delle proprie aspettative.
Stayed 4 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Kitschig, sehr einfach für 4 Sterne
Das Hotel heißt "Altstadt-Hotel", obwohl es sich nicht in der Altstadt befindet. Zimmer ist groß, aber insgesamt sehr sehr schlicht alles. Wasser im Badezimmer war lau-warm, nicht heiß. Reparatur fand nicht statt. Das Frühstück ist in Ordnung, auch 4. Sterne Hotel nicht genügend. Insgesamt dürfte das Hotel den vierten Stern nicht verdient haben. SPA-Bereich kostet extra, kein Sportraum, kein Restaurant, keine Bar oder eine andere Unterhaltung. Ein gutes 3-Sterne-Hotel.
Stayed 3 nights in Sep 2017

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Giudizio ottimo
Hotel pulito e accogliente con uno stile particolare. Ho prenotato una camera doppia economy ma mi hanno dato una suite senza pagamento extra. La colazione era abbastanza abbondante. L'unica pecca é che ci hanno dato la camera alle 15:00 pur essendo arrivati la mattina, ma abbiamo potuto comunque lasciare le valigie nella sala principale per uscire a fare un giro. Posizione eccellente.
Stayed 4 nights in Sep 2017

4/10 Poor

Rodica Violeta

Disliked: Cleanliness
Stayed 3 nights in Aug 2017