2/5 Poor
jacqueline
5 May 2022
Disliked: Cleanliness, staff & service, amenities
The location of this place is pretty great. But the room situation is subpar at best. I arrived early, for them to say they were cleaning rooms and that I couldn't check in yet. Fair. I arrive SEVERAL hours later after leaving my luggage for them to say they had no rooms available, so they upgraded me to a bigger room, but that the toilet was broken. But being worked on.... They help me bring my luggage up, since even though there is an elevator you still need stairs... Only to see the room is still a mess, particularly the bed and all the bed sheets. The man working on the toilet leaves and just puts away these dirty sheets in the closet. I demand different sheets be put on and my room actually cleaned which becomes an issue. There is also almost no light in my room. I ask if there are room with more light to help with accessibility concerns and they say no. I look at photos of the single vs double and I'm willing to bet I was still in a single and not upgraded. The lighting was horrible, the room was physically slanted, there weren't even cups provided, and the bed is on a very thin frame. I asked 3 times to have a sheet as well as the comforter on my bed, and every night I only got one or the other. However, what they don't tell you is that if you arrive to your room after 10pm any given night, you have to use almost 100 stairs and not the elevator because they close the hotel and you have to use a tiny side entrance to get in. Continental breakfast is stale bread only
Stayed 4 nights in Apr 2022