Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

great place!

Posted 21-Dec-2015
Such a charming, cozy, quirky hotel. Really well located in beautiful Bruges. Because it's an old building there were noisy pipes from other rooms, but we didn't care! The staff were super helpful and welcoming. It was so romantic that we came home engaged!
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester, UK

When can we come back??

Posted 17-Dec-2015
Pros: Breakfast, staff, quiet, central, relaxing, pretty.
Cons: Nothing!! We loved it!!
Location: Very central for shops, bars, restaurants, Christmas markets, and plenty of chocolate shops!!
Lovely hotel, fantastic location, beautiful living rooms, superb breakfast... Mistletoe above the front door, chocolates in the room and a card with tomorrow's weather, we loved it and will definitely be back!!
4 out of 5
Recommended
for Couples
by A verified traveller from london

Very pleasant hotel in perfect location

Posted 14-Dec-2015
Pros: Very homely and warm especially at this time of the year.
Cons: Very nice overall but could improve in the bar area.
Location: The location is perfect for walking to all parts of the inner old town with plenty of very good restaurants and meseums the market square is close by.
Hotel located in perfect place to explore Brugge, very nice hotel staff helpful and we would definitely stay here again should we visit Brugge in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Great hotel in a fantastic location.

Posted 10-Nov-2015
Room was a little smaller than anticipated. Also bed was very hard and pillows were square! Hence not very comfy.
2 out of 5
by A verified traveller

Good location but disappointing.

Posted 03-Nov-2015
Pros: Location and lobby
Lovely hotel with old world charm, however our room was very disappointing. I was traveling with my daughter for her 16th birthday and had hoped for one of the gorgeous rooms pictured on their site. Our room was so small that we were stepping over our suitcases. I had paid for the Charming Plus, room which was at a higher rate. It was decorated very masculine with a black headboard and plaid curtains. Very plain and nothing like the photos with a TINY bathroom. It did not live up to what we had hoped.
5 out of 5
Recommended
for Getaway With Friends
by Rita G.

Couldn't have picked a better location.

Posted 24-Oct-2015 on Orbitz
I loved the service. The free city walking tour was a good start to my stay. And restaurants recommented in their room portfolio were great help to first time visitor.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

charming hotel in a fabulous location

Posted 21-Oct-2015
We had a wonderful 3 night stay at the Pand Hotel in October. We loved our junior suite. It had that old world charm although it was just recently renovated with Ralph Lauren fabrics and a king sized bed. It was roomy, spotless and quiet. Our champagne breakfasts were delicious with tasty fruits, cheeses, the freshest breads and custom omelettes. The service was excellent and personal. The location was perfect for easy walking to see the sights and restaurants. We would highly recommend it.
5 out of 5
Recommended
for Couples
by Ellen from Sydney

Unbeatably romantic luxury

Posted 10-Oct-2015 on Hotels
The most beautiful hotel in the best location and with truly outstanding service. And those breakfasts!! So rare is it to find such a gem and to feel so truly comfortable and relaxed in a hotel. We loved everything about our stay and would happily recommend it to anyone looking for romantic luxury in Bruges. Absolutely unbeatable!
5 out of 5
Recommended
for Families
by eleanor

Posted 06-Oct-2015 on Hotels
We had a lovely time. Beautiful hotel, wonderful staff.
5 out of 5
Recommended
for Couples
by lee

Posted 28-Sep-2015 on Hotels
vERY PLEASANT STAY AND FRIENDLY STAFF