Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel close to the main square

Posted 21-Dec-2015
Great hotel, staff were excellent with additional touches such as fruit in the room, bottled water for your journey home. Rooms were a bit small, but the building is old so expected. The restaurant and bar areas were also beautifully furnished with a fire and a chessboard for evenings!
5 out of 5
Recommended
for Couples
by Lester from Texas

A Most Fabulous Hotel

Posted 09-Nov-2015 on Hotels
We travel quite often in Europe and this hotel almost knocked us down when we arrived. The owners were described as "Visionaries" in a book in the sitting room with the fireplace, and they certainly are. They overlooked nothing, and I do mean Nothing.The staff anticipated our every wish and made certain it happened. Our stay was a highlight of a wonderful vacation in Paris and Bruges.Thanks.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wiltshire, UK

Excellent hotel in the heart of Bruges

Posted 30-Oct-2015
Location: Although very central in a street behind the Market Place which is the heart of Bruges, the hotel was quiet and calm. Perfect!
All round an extremely nice hotel; good facilities with particularly attentive, professional and helpful staff. Elegant décor, lovely sitting room with open fire, attractive bar area. The breakfast was very good but probably a bit expensive at 26Euro per person.
5 out of 5
Recommended
for Everyone
by A verified traveller from Palm Beach

Elegance & Comfort - Perfectly Situated

Posted 04-Oct-2015
Pros: We particularly liked the room and common areas. The room had a large screen tv, a free iPad and Bose sound system, and comfortable bed and linens.
Cons: The only improvement would be to add more English language tv stations, but then again why watch tv when all of Bruges can be explored?
Location: The old square is in walking distance. Most of the best places to eat are nearby, as are all of the major historical sites. Canal tours are nearby.
We spent the weekend in Bruges and stayed at this lovely hotel. Like all Relais & Chateaux it was lovely, elegant and bordered on palatial. This is a terrific hotel, right in the heart of things. One can walk almost everywhere. The staff is gracious and anxious to help.
5 out of 5
Recommended
for Couples
by Mario from Ajax

Belgium best little town

Posted 29-Sep-2015 on Hotels
Magical stay in Bruges with great service at the Heritage. Our secret place... not anymore.
4 out of 5
Recommended
for Couples
by Mohannad from Laguna Beach.

Warm cosy hotel.

Posted 19-Sep-2015 on Hotels
Warm cosy hotel run by an impressive staff of young women. Great location close to the main square and shopping etc... Had a terrible night where construction work started at 7:00 am at the apartment building shared with the hotel. Expected the manager to be more accommodating but they ignored the issue.
5 out of 5
Recommended
for Everyone
by A verified traveller from melbourne, Australia

Pure Grandeur

Posted 17-Sep-2015
Pros: Location, elegance and good service.
Cons: New staff can be challenging.
Location: Close to everything.
So many pleasant suprises and attention to detail made this trip a truly memorable experience. The hotel really lived up to expectations. It is well located and close to the main attractions. Easy walk to everywhere in town. We ate at the restaurant and the food was delightful. The chef does an amazing job. Some of the restaurant staff were new but tried very hard.
5 out of 5
Recommended
for Couples
by A verified traveller

Wonderful

Posted 10-Sep-2015 on Hotels
Excellent service level; great use of space in the room. Beautiful atmosphere.
5 out of 5
Recommended
for Families
by Zelina from kuala lumpur

Great location, great service

Posted 28-Aug-2015 on Hotels
Very convenient location. Only comment is that room doors should have a eye hole. for 2 nights there was knocking on the doors late at night . Breakfast is yummy too!
4 out of 5
Recommended
for Couples
by David from Glasgow

Beautiful Bruges weekend. August 2015

Posted 10-Aug-2015 on Hotels
Stayed here for 3 nights and it was perfect, no complaints. Great location, 2 mins from the main square in Bruges. Friendly ataff who were very helpful with everything. Room wasn't the biggest but I think this is normal for hotels in the area.