Ratings based on 294 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Lovely hidden gem in Bruges

Posted 01-Dec-2016
Very charming family run hotel. Steps to the main square. Wonderful experience and fabulous hoteliers.
5out of 5
by A verified traveller from NJ

A Most Wonderful Stay!

Posted 23-Nov-2016
You MUST stay here if you are in Brugge!! Short walking distance to everything!! Beautiful, extremely well-appointed rooms. Welcome gift of fruit and candy. Goodbye bag with bottled water and candy. Turndown service with chocolates every night. Plush robes AND slippers. Towel warmer. iPad and Nespresso in the room. Wonderful, friendly service. Couldn't ask for anything more! ....
5out of 5
by A verified traveller from Ottawa, Ontario, Canada

First class hotel close to Markt

Posted 21-Sep-2016
This was my first time in Bruges. The hotel was lovely, first class, beautiful and the staff were super helpful and accommodating. I would definitely return! Highly recommend!
5out of 5
by Julien from Arlon

Notre voyage à Bruges

Posted 29-Aug-2016 on Hotels
Pour célébrer mes 1 an de relation avec ma compagne, j'ai décidé de réserver une nuit dans l'hôtel relais&château. Je l'ai pris car il était proche de tout et que je voulais faire plaisir à ma compagne. L'hôtel était parfait et le service irréprochable. Le personnel est très professionnel et serviable.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Aug-2016 on Hotels
5out of 5
by A verified traveller from Bishop Auckland

Beautiful luxury hotel located centrally in Bruge.

Posted 14-Aug-2016
Pros: Location, decor, staff, comfort, value for money when booked through Expedia. Appreciated the free voucher for guided walk around Bruges.
Cons: Reduce the cost of breakfast to align more with local cafes.
Location: Location is great , in a quiet street behind the Markt and within walking distance of all major attractions in Bruges.
Relaxing break in Bruges, at Hotel Heritage. Ideal location within a short walk from the centre and most attractions. Very attentive staff, imaculate room and nice personal touches from the managers. Appreciated the free voucher for a guided walk around Bruges. Room was very high quality and included an iPad, Bose sound system and great coffee machine ! Each evening, a special gift of chocolates was left in our room from the managers, a really nice touch indeed.
4out of 5
by ALFONSO

Great Bruges lodging!!

Posted 12-Aug-2016 on Hotels
Great Hotel. Great Service and Great Staff. To much furniture cluttering the room that is small, leaving too little living space.
5out of 5
by Noriyuki from London

Great place to stay in Bruges!

Posted 01-Aug-2016 on Hotels
これまで世界中で数多くの4☆、5☆ホテルに滞在していますが、このホテルは従業員のサービスも含めて細部にまで心配りが行き届いていてベストホテルのひとつでっした。レストランがキッチンの改装中ということで閉まっていて、朝食のみホテルで食べましたが、十分に評価できる内容とゆったりした雰囲気でした。メインレストランのディナーも期待できそうなので近いうちに再訪したいと思っています。
4out of 5
by olivier

This traveller left a rating score only Posted 29-Jul-2016 on Hotels
5out of 5
by Dipak from London

Wonderful hotel and staff. Stay here

Posted 08-Jul-2016 on Hotels
Wonderful hotel. Extremely well located and very well managed. Amazing staff. Elegant surrounding. Recommend the hotel highly. Would stay here again