Ratings based on 36 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
3.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by Lisa from Örebro

Bra hotell men dålig service och kommunikation.

Posted 17-May-2016 on Hotels
Rummet/sviten är fantastisk med ett otroligt bra läge. Tyvärr var det stopp i duschen. Ena morgonen fanns inget varmvatten så vi kunde varken duscha eller bada! När vi sa till om det erbjöds vi ingen kompensation alls (som tex gratis frukost istället), utan receptionisten/restaurangkillen sa bara vad tråkigt. När vi återkom efter att ha ätit frukost på ett annat ställe så ser vi att det står en man i vårt rum och putsar fönster med dörren på vid gavel. Vem som helst hade kunnat gå in och ta av våra pengar/Ipads mm. När vi påtalade att fönsterputsen kunde ha väntat tills vi hade åkt eftersom det var avresedagen med utcheckning kl 11, eller att de åtminstone kunde ha frågat om det var ok att fönsterputsare gick in, så tillfrågades vi om vi ville ha kaffe... Men då var vi så besvikna och arga att vi åkte. Vi har mailat till hotellet men har idag en vecka senare fortfarande inte fått något svar ens.
3out of 5
by Cornelis

This traveller left a rating score only Posted 06-Dec-2015 on Hotels
5out of 5
by Petal from Unique Travel Experiences

Perfect

Posted 31-Oct-2015 on Hotels
One of the nicest and most luxurious hotel rooms I have stayed in. Location was ideal. Only negative is that the B&B is over a restaurant and there is very little contact between guests and the staff. No one showed us to our room and explained how to work all the gadgets. Still a fantastic stay.
3out of 5
by Joan from Felton

Great location.

Posted 16-Oct-2015 on Hotels
Loved the location and the old, historic rooms. However, nothing was as posted on their website. There were no robes in the room, no continental breakfast, no hotel staff, no service to the room (ie, fresh towels, room cleaned, etc.). No one showed the room to us....couldn't find the light switches and when we did over half of the lights were burned out and we could not even see to get into our suitcases. No one there to assist. An electrician came the next day but said sorry, that's not what he was there for. Although reservations were made months in advance the person in the restaurant said no one told him we would be checking in. After much confusion and some phone calls we were checked in. I would stay again because it was beautiful and a wonderful location but many people would be upset at the lack of service.
4out of 5
by A verified traveller from Santa Fe, NM

A medieval fantasy

Posted 27-Sep-2015
Pros: The location and the unusual decor
Location: Everything in Bruges is within walking distance
Beautifully appointed room, with leaded windows looking out on the Market Square. Delightful space, modernized but still rich in ambience.
5out of 5
by Trudy

Magical room

Posted 07-Sep-2015 on Hotels
Stunning room with an amazing veiw. Loved the room. Very comfortable bed. A magical setting.
4out of 5
by A verified traveller from UK

Brilliant room, Brilliant location.

Posted 30-Aug-2015
Pros: Spacious room, lovely décor and iconic views of the centre of Bruges.
Location: Look on trip advisor and lonely planet etc to find the best eateries/bars the ones on the main square are overpriced and poor quality.
Perfect central location. The hotel could almost offer out the room we stayed in (room 3) as a self catering apartment as it has an oven/hob and fridge. Staff were friendly enough, a special mention must go to the lovely lady who met us and took us up to the room. The hotel closes its restaurant side on days that coincide with football, so we had to ring a number before being met, however this was almost instant. Don't be surprised when your bill is slightly more than expected, due to the tourist tax in Bruges. Its only about 2 euros per person per night, but unexpected nonetheless.
4out of 5
by A verified traveller

Struttura storica molto centrale

Posted 13-Aug-2015 on Hotels
La struttura e le stanze sono molto belle. L'alberogo si trova in zona centralissima con vista Piazza del Mercato che è un vantaggio ed uno svantaggio insieme poiché la piazza è molto rumorosa sia alla sera per i numerosi locali che la popolano e per eventuali manifestazioni che vi si svolgono che al mattino in quanto molto presto arrivano i mezzi che puliscono la zona è che riforniscono i ristoranti. Tutto è ripagato dal meraviglioso panorama che si può ammirare dalla finestra.
5out of 5
by A verified traveller from australia

Great location, spacious comfortable room

Posted 23-Jul-2015
Pros: Location, space
Great location, spacious comfortable room. Would recommend for anyone looking to visit Brugge.
4out of 5
by A verified traveller

Perfect location in the heart of Bruges

Posted 21-Jul-2015
Be careful when booking as breakfast despite being in the name is NOT included in the price, there doesn't seem to be anything that suggests it's not included so it is mid-leading to have this in the title