Ratings based on 586 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Barbados

Lovely hotel in the centre of Bruges.

Posted 06-Jun-2017
Pros: The beautiful room , the great location and the spa.
Cons: Cannot think of one.
Location: Very central for taking a cruise or seeing the sights of the city.
Arrived early a bit before 12 noon and was so surprised to be told your room is ready and what a lovely room, big and well decorated, a bathroom with a bath tub and a separate shower. The hotel has a spa with an indoor swimming pool, sauna and steam room. There is an extra change of EUR10.00 per person, but worth it after a long walk around the city centre. We had it to ourselves. The hotel is well situated to walk around the and see the sights of beautiful Bruges. The staff were very friendly and helpful. I would highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-May-2017
Great hotel - very helpful staff, good facilities, clean and well equipped room. Some elements in bathroom could do with updating slightly (but only very minor points)
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Posted 26-Apr-2017
Pros: Hotel staff were very professional. We changed our room because 1st was inappropriate and they did it with the minimum of fuss.
Cons: Be aware that not all rooms are traditional. Our first one was like a New York loft appt complete with porthole in the bathroom door (rm 241)
Occasion was my wife's 60th. .
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel,great location!

Posted 12-Apr-2017
Pros: Everything else
Cons: Better room
Location: All good
All good barr the room itself,looked tired with grubby marks on walls,doorhandle fell off daily,room wasn't clean even on arrival, very dusty,also room extremely hot but couldn't open window due to smell of drains.
5 out of 5
Recommended
for Everyone
by A verified traveller from Denver, CO

Elegant European Classic

Posted 24-Mar-2017
The service was outstanding from the moment we entered the hotel and it only got better when we arrived in our room. The room was spacious and elegant with beautiful views from the large windows. The location was perfect, just across from the canal and a short walk to the main square. To top it off, they have a relaxing indoor pool.
Comment from Hotel Management
03-Apr-2017 by Vandenheede Kristof, Hotel Management
Many thanks for your kind feedfack! We are very happy that you enjoyed your stay !
5 out of 5
Recommended
for Couples
by A verified traveller from Illinois, Wisconsin

An exceptionally good hotel.

Posted 05-Mar-2017
Pros: The location is perfect. It was a quick (and interesting) walk to everything we wanted to experience in this city.
The rooms are remarkably large for a European hotel. Size aside, ours was well appointed and, after bedtime, dark and quiet. The housekeeping was faultlessly meticulous. The staff was unobtrusive and, when needed, helpful. We could not ask for more.
Comment from Hotel Management
03-Apr-2017 by Vandenheede Kristof, Hotel Management
Many thanks for your kind words!
5 out of 5
by steve

Steve from Tucson Arizona.

Posted 16-Feb-2017 on Hotels
Exceeded all of my expectations. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveller from Bath

Lovely hotel in a great location!

Posted 14-Feb-2017
Four poster bed & view of canal really topped things off! We had a lovely few days in this delightful hotel. Great staff, we'd stay again, Emily & Justin Sleath
5 out of 5
Recommended
for Couples
by A verified traveller from Ireland

Hotel in beautiful area of Bruges

Posted 24-Jan-2017
Pros: See above.
Cons: A clock in the room and two bottles of water is needed (for kettle too) - The Bruges tap water is undrinkable due to the lead pipes.
Location: Everything is nearby. Wonderful.
The hotel set near centre of Bruges opposite the canal. Walkable from the train station. The interior of the hotel is beautifully decorated in a old worldly style with roaring fires in the lounge and in quite room. We had wooden flooring in our bedrooms (a most for hotel hygiene), good styled rooms with a nice rug. Staff attentive. Red wine at the right temperature, breathed and not measured (not small). We all felt as soon as we walked into the hotel 'we have arrived in Bruges and it is going to be wonderful'.
5 out of 5
by Jason

Beautiful hotel in a beautiful location

Posted 05-Jan-2017 on Hotels
Beautiful hotel in a beautiful location