Ratings based on 578 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Denver, CO

Elegant European Classic

Posted 24-Mar-2017
The service was outstanding from the moment we entered the hotel and it only got better when we arrived in our room. The room was spacious and elegant with beautiful views from the large windows. The location was perfect, just across from the canal and a short walk to the main square. To top it off, they have a relaxing indoor pool.
5out of 5
Recommended
for Couples
by A verified traveller from Illinois, Wisconsin

An exceptionally good hotel.

Posted 05-Mar-2017
Pros: The location is perfect. It was a quick (and interesting) walk to everything we wanted to experience in this city.
The rooms are remarkably large for a European hotel. Size aside, ours was well appointed and, after bedtime, dark and quiet. The housekeeping was faultlessly meticulous. The staff was unobtrusive and, when needed, helpful. We could not ask for more.
5out of 5
Recommended
for Everyone
by A verified traveller from Bath

Lovely hotel in a great location!

Posted 14-Feb-2017
Four poster bed & view of canal really topped things off! We had a lovely few days in this delightful hotel. Great staff, we'd stay again, Emily & Justin Sleath
5out of 5
Recommended
for Couples
by A verified traveller from Ireland

Hotel in beautiful area of Bruges

Posted 24-Jan-2017
Pros: See above.
Cons: A clock in the room and two bottles of water is needed (for kettle too) - The Bruges tap water is undrinkable due to the lead pipes.
Location: Everything is nearby. Wonderful.
The hotel set near centre of Bruges opposite the canal. Walkable from the train station. The interior of the hotel is beautifully decorated in a old worldly style with roaring fires in the lounge and in quite room. We had wooden flooring in our bedrooms (a most for hotel hygiene), good styled rooms with a nice rug. Staff attentive. Red wine at the right temperature, breathed and not measured (not small). We all felt as soon as we walked into the hotel 'we have arrived in Bruges and it is going to be wonderful'.
3out of 5
by A verified traveller

Great service but poor value

Posted 10-Dec-2016 on Hotels
Not so good.... the service was - it must be said - excellent; and the room was okay - small and cluttered though. Bathroom was better but only a "mixer" shower over the bath. It was however very expensive for what it was....
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel close to canals and centre

Posted 10-Dec-2016
Pros: Staff were excellent, very helpful and knowledgeable, recommended three excellent restaurants
Good stay at hotel within walking distance of all sights yet very quiet situation
5out of 5
Recommended
for Everyone
by A verified traveller from london

Very central hotel

Posted 06-Dec-2016 on Ebookers
The hotel has a very classic feel with modern touches and all the quirks you'd expect from a 500 year old building. Impeccable, exemplary staff and service.
5out of 5
Recommended
for Everyone
by A verified traveller from west sussex

Stylish hotel in a great location

Posted 27-Nov-2016
Pros: The decor, the staff, the comfortable bed, the location and view from the window.....everything
Cons: Can't think of anything
Location: Shops and restaurants close by. A pretty 15mins walk from the station
We were fortunate to be upgraded to a canal view room with 4 poster bed, so our stay was off to a good start! The hotel is in a super convenient location a few minutes from Grotes Markt with many restaurants and shops close by. The hotel is stylish and impeccably clean and the staff so helpful and friendly. Can't fault it!
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful Hotel

Posted 08-Nov-2016
A beautiful well maintained hotel, very attentive staff
5out of 5
Recommended
for Everyone
by A verified traveller from Cedar Hill, TX

A lovely hotel.

Posted 31-Oct-2016
Stayed 3 nights and enjoyed every minute. Had a canal view room with an amazing view. The hotel is filled with beautiful antiques. Can't wait to return!