Ratings based on 75 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
Recommended
for Personal Event
by Not Provided

Mixed and expensive for what it is

Posted 10-Nov-2015 on Hotels
A mixture of strengths and weaknesses. On the positive side, the hotel is well located near the main square, but has no Brugge atmosphere as such. The room was clean with a well equipped bathroom (though no bath - shower only). Breakfast was weak for the following reasons :- (1) The fresh orange juice that some reviewers have mentioned is there, but is not on the buffet table. One is handed a glass with 1 inch (2.5cm) of orange juice in the bottom - I'm not joking! (2) The buffet table is far too small for the number of guests staying in the hotel. This both restricts the amount of food items available and also makes it difficult to access. (3) Regarding eggs, there is the following notice "Eggs are only available on request...and with patience please". I interpreted this as "Please don't ask for an egg". Looking around, that's how everyone else had interpreted it. (4) Pastries all gone 1/4 hour before stated end of breakfast time. The breakfast offering gives the impression that the hotel is trying to keep food costs to a minimum and this together with having to pay on arrival means that the concept of hospitality has been subordinated to the purpose of revenue collection and maximization. One understands that a hotel is a business, but there is a better balance to be struck here. Back on the positives, the staff were very helpful in giving directions.
Comment from Hotel Management
16-Jan-2016 by Veronique, Hotel Management
Dear sir Thank you for the strength .. regretting the weeknes. but than we can only learn... and try to explain..and improve ..as this is how one get's misunderstandings out of this world trying to make all ... ...Alegria . We offer 3 rooms on the 14 rooms with bath and integrated shower as a 3 star.. ( see roominfo ) .This is for our guests to choose at reservation . A bathroom with bath is not standard in a 3 star hotel sir. 1. fresh juice .. not common in a 3 star offered inclusive.. quantity and quality superior .same as our fruit being freshly cut prime fruit .. sorry sir one glass is not the other.. not joking either. This is standard in 4 star hotels. 2.Buffet table is large enough for 14 rooms. When all come down at the same time is it is indicated to have a moment of patience. It is an open buffet.. easy to acces except when crowded .. no idea what you mean difficult to acces!? 3. About the eggs .. Yes sir.. patience when like this morning when 6 on 14 rooms ask each a different cooking...Sorry .. no hard feelings!? and yes we do come at table to ask if all is satisfactory. 4 This morning we backed 49 patisseries 8 are left over .. and yes sir they are goodies like our guests call them. We follow up baking them freshly ...but again patience is requested. The oven takes 12 minutes! 5 Guests are notified kindly that payment is requested at arrival ( hotel policy / and on your reservation sir and on your confirmation ) offering the guest the option for cash payment or card payment or use another card than the one they gave as guarantee. Some hotels pre charge the cards. We offer our guests to decide on there choice of payment. So you see sir one can only dot it's best. As this choice is also made to avoid a possible ...queue at check out. We regret not having had any remarks during your stay . as there we were not offered the option to do something about it. Making your stay more Alegria *** We thank you as we learned and .. wish you all the best. Kind regards Family De Muynck Hotel Alegria ***
5 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 06-Nov-2015 on Hotels
4 out of 5
Recommended
for Families
by Isabel from Valencia

Estancia agradable y curiosa

Posted 01-Nov-2015 on Hotels
Muy amables, el desayuno está bien. No es un hotel hotel, son habitaciones dentro de una tienda, lo que lo hace más silencioso. En el desayuno tienen una terracita con plantas por si quieres salir. Salí contenta.
5 out of 5
Recommended
for Everyone
by A verified traveller from Coquitlam, Canada

Quaint Brugge Hotel

Posted 25-Oct-2015
Pros: This is a family run hotel and not a "chain hotel" Quiet location, clean and comfy rooms, great breakfast and friendly and helpful owners.
Location: Central to all the sights. There are lots of interesting museums to visit and wonderful restaurants, all within walking distance from the hotel.
We spent 3 nights at the Alegria in early October after doing a 3 day WWI Battlefield Tour through France and Belgium. Right from our arrival we were made welcome by Veronique and her mother. Our room was great and overlooked the garden. Breakfasts in the lovely breakfast room just off the garden were a real treat. Veronique takes a lot of pride in providing her guests with a healthy start to their day with fresh squeezed orange juice, coffee and plenty of choices of meats, cheeses, pastries, jam, yogurt, salads, etc. We were perfectly located to walk around Brugge and enjoy the sights, restaurants and countless chocolate shops. Veronique went the "extra mile" for us when there was a rail strike in Belgium the day we were leaving by train to go to England to continue our vacation. Thank you to the De Muynck family for a wonderful stay and especially to Veronique.
5 out of 5
Recommended
for Couples
by Jennifer from Manchester

Perfection

Posted 15-Oct-2015 on Hotels
Perfect! Great location, everything is within walking distance and the host is just lovely, she couldn't do enough for us. The WiFi connection wasn't great but who needs WiFi when you have such a wonderful city to explore!
5 out of 5
Recommended
for Couples
by Yves from Québec

Très bonne qualité de service A+

Posted 15-Oct-2015 on Hotels
la chambre a été à notre disposition avant l'heure d'arrivée affichée. le déjeuner brunch inclus était complet et des suppléments nous ont été proposés et servis sans frais supplémentaires. les conseils de visite nous ont été aimablement comminiqués. chambre tranquille côté jardin.
5 out of 5
Recommended
for Families
by A verified traveller

Hotel Alegria a very nice, friendly & handy place.

Posted 05-Oct-2015 on Hotels
This is one of the best receptions we had from our European tour. The owners were very helpful explaining all about Bruge and gave us discount cards for local event. They were very knowledgeable about the whole area and very interesting to talk to. We will definitely use this Hotel again on our next visit. I have posted this as anonymous as I do not want my name on the internet.
3 out of 5
Recommended
for Couples
by MARIE from Paris

Très bruyant

Posted 03-Oct-2015 on Hotels
Pour commencer par les points positifs, l'hôtel est vraiment mignon et très bien situé, notre chambre bien équipée. Malheureusement nous avons été réveillés à 7 h par les bruits des autres clients (chasses d'eau, douches, portes qui s'ouvrent et se ferment, voix qui résonnent dans le couloirs..) mêlés aux bruits des voitures. À une heure plus calme, nous pouvions même entendre des bruits de sac plastique venant de la chambre voisine (avec laquelle nous partagions une porte condamnée très fine). Nous en avons fait part avec tact à la gérante, qui nous a répondu de façon défensive et peu agreable. Comptez 30€ de plus si vous souhaitez une chambre plus calme sur jardin. Heureusement que nous ne restions que 2 nuits.. En résumé, idéal si vous vous levez aux aurores ou avez un sommeil de plomb.
Comment from Hotel Management
16-Jan-2016 by Veronique, Hotel Management
Madame, Merci d'avoir pris le temps d'écrire ce mail. Nous notons vos remarques et feront une étude car chaque anneé nous adaptons. Mais merci de noté que vous avez un système de ventilation au fenêtre qui sais se fermer. ( info offert ) et ..comme suggérez par nous les vu jardin sont plutôt pour des personnes sensible au bruit. Désolé Cordialement Famille De Muynck Hotel Alegria ***
5 out of 5
Recommended
for Couples
by Abhishek

Charming-modern mix in a great location!

Posted 17-Sep-2015 on Hotels
A very charming, modern, quaint boutique experience in an excellent location.
5 out of 5
Recommended
for Getaway With Friends
by Kirsty from London UK

Fantastic Hotel In Fantastic Location

Posted 15-Sep-2015 on Hotels
Fantastic location right near the market. Fantastic décor breakfast and welcome. We will definitely return.