Ratings based on 6,083 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveller from Atlanta GA
Nice hotel close to everything
Posted 12-Aug-2017I enjoyed my stay at Element very much. Room was clean and very well sound proofed. Bed was really comfortable.
The only thing I didn't like, my bathroom had roll in shower with features that doesn't make you comfortable while shower.
by A verified traveller from Bermuda
Poor Hotel
Posted 07-Aug-2017This was probably one of the worst hotels that I have stayed at. My room wasn't swept. You had to wait 15 mins for an elevator resulting in my family and I having to walk 30 flight of stairs. There was trash in the stairway blocking some exits and the stairway. We had to move it in order to continue down the stairs. My issues resulted in the Element taking a night off my bill but that didn't help the experience. I will not be staying there again.
by A verified traveller from NC
No hot water but good bed
Posted 04-Aug-2017No hot water for 3 days of my stay. The hotel wouldn't bother to explain why until I have learned about their boiler problems.
Recommended
for Everyoneby A verified traveller
Fabulous staff, helpful and kind
Posted 03-Aug-2017
Pros: The staff are amazing, breakfast was crowded but something for everyone
Cons: The rooms are not kept up, not the cleanest.
Location: NYC close to everything. Walked to time square, and broadway, even Central Park
We were here for 5 days, and everything was great except the rooms they are not the cleanest, but we left happy without complaint. We got to the airport and all flights were cancelled and we had no where to stay, we were stranded the hotels by the airport were booked as all flights were cancelled and didn't know what to do. My husband called the Element they took my daughter and I in at a discount for 3 days until we could get a flight home. They upgraded our room and we had access to laundry. The staff helped us in every way, I can not say enough good things about the people here . When things go wrong it was nice to have the staff here to help.
by A verified traveller from Manchester England
Elevator trouble
Posted 29-Jul-2017Good hotel....
Area a bit rough....
2 out of 3 Elevators weren't working for part of our stay! 24 floors long why up or down...
And no hotel bar....
But Beds Excellent!
by A verified traveller
Conveniently located but poorly operated
Posted 26-Jul-2017When I arrived they gave me a room at second floor right next to cleaning cart stand. The room looked decent at first however you could see dirt at every corner here and there. Nasty moment came when I saw hairs on soap dispenser at the shower. I called front desk. They said they would send a person to look which never happened. It took them 2 days to clean that up after follow up. I don't watch TV but if you do, my room's TV was so outdated. The staff were not rude but dismissal. Breakfast was average at best. Cold Hard egg and cereal. no egg cheese bacon sausage nothing. Pastry were good though. The bonus of the hotel were that they give you afternoon snacks which could replace your dinner if your budget is tight. But more like appetizers and wine
Recommended
for Everyoneby A verified traveller from Australia
Amazing!
Posted 19-Jul-2017
Pros: Everything. The comfy pillows. The friendly staff.
Location: Location worked perfect for us. Walking distance to Time Square, close to train station etc.
We stayed at Element for 6 nights. From our arrival of a warm welcome, to the amazing standard of our room, facilities and just general hospitality of the staff - everything was amazing. The staff were so friendly and helpful. We will definitely be staying here when we return (hopefully sooner rather than later :) )
Recommended
for Everyoneby A verified traveller
Close to everything Times Square has to offer
Posted 17-Jul-2017Beautiful room and view ! Close to subways and food. Loved our stay here.
by A verified traveller from Salt Lake City, UT
This is a really busy hotel.
Posted 16-Jul-2017
Pros: Spaceful
Cons: Bathroom cleaniness
Everything was good except the elevators and bathroom. In the morning there were many people for breakfast, and the elelators would not stop in upper floors. We stayed at the 29th floor and waited like 20 minutes for elevators. There are only three elevators for the entire building. Our bathroom had few short hairs in the sink. Otherwise, the bed sheet and pillows are really clean.
It has a very ncie kitchen in the room although we did not use it.
Recommended
for Everyoneby A verified traveller from NY Times Sq
Be aware!!
Posted 13-Jul-2017Specifically asked no housekeeping, still they came in and now I have a pair of missing earrings. Frustrating, as lady at ck out, told she would contact manager....... sure right :( still waiting...........
