We had stand in a que and wait for 1.5 hours to check in. Because check in took so long we had to throw bags into room and go to our football game. When we arrived back at hotel, after shower and unpack we prepared to go to bed we discovered that the bed was wet/damp. After a 30 min wait the night manager arrived he gave us keys to another room across the hall. Never offered to help with our bags, no assistance at all. No offer of maybe a free coffee/drink nothing.... The new room the bathroom light was broken and when we shower the next morning the regulator/ Handle came off?? Not impressed. They should have credit us back the breakfast that we paid extra for or something. Absolutely not service minded at all. Will lot recommend and will not go back