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"The staff that cleaned the rooms were excellent but the response from the spa manager Ryan leaves a lot to desire we had booked a massage and paid £80 for it explaining that we were only there for 4 nights when we turned up for the massage they could not find any record of the booking when they did finally find the booking it was for a week later the staff explained that the manager had to pass the refund when he finally got in touch with me I got no apology no sorry for the inconvenience this caused as it was for a special gift to my wife’s sister on her birthday and retirement only wanted my bank details for the refund which would take 5-7 days all in all quite a disappointing few days also pool cold and hot tub out of order for our full stay"

"Great 2 night stay with friends. Staff excellent and very helpful."

"Clean room and good location "

"The breakfast was ok, the staff didn't seem organised and had not much awareness of how many people they had to cater for. "

"We asked for a cup of tea to go with the buffet & was told we couldn’t have one, We were told you can have the tea bags but can’t use the kettle that was sitting beside the teabags, we even offered to pay for the tea. very disappointed in the staffs reaction to the situation. We won’t be in a hurry to come back"

"Our stay was good, hotel has everything you need and the location is perfect. "

"The Northern is a lovely hotel, rooms clean, plenty of storage, toiletries, kettle & TV. We had dinner one night of our 2 night stay, food was delicious. We had breakfast one morning, I had full vegetarian breakfast, my friend full Scottish, both delicious & filling!"

"Great rooms"