Bragg Creek Provincial Park

I love having couch areas outside the rooms. Excellent hot chocolate made with milk from the machine. Pool was cool and the step to get out was extremely high for a senior. One lower rung would have made getting out easier. No toaster or dish detergent to wash dishes.

Disappointing Stay – Poor Housekeeping and Unexpected Charges I stayed at Charltons Banff for seven nights, from October 17 to October 24, 2026, and unfortunately, my experience was disappointing. The room was not cleaned properly every day. For a hotel in such a popular tourist destination, I expected much better cleanliness and housekeeping services. What disappointed me even more was an unexpected additional charge of $158.13 CAD in resort fees, which I had to pay separately at the hotel. I booked my vacation package through Expedia, and these charges were not clearly disclosed to me at the time of booking. I don’t understand why guests are expected to pay extra resort fees when even basic housekeeping services are not properly maintained. Hotels should be transparent about their charges and provide the services guests are paying for. Banff is a beautiful place, but my experience at Charltons Banff did not meet my expectations. I hope management takes these concerns seriously, improves its cleaning standards, and provides a clear explanation and refund for the unexpected charges. Very disappointing experience. I would not recommend this hotel without improvements in service and pricing transparency.

This place was fabulous! The staff were superb, the building was amazing and the surrounding area was stunning! Just know that it’s a Fairmont so the bathrooms are small.