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Response from Fairmont Copley Plaza on 22 May 2024
Thank you for being our guest, Hernando. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We regret that you did not fully enjoy your stay and hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.
Ill-maintained property. In the name of COVID 19, no fridge, no amenities. Room smells, bedding old and worn. Could not uphold the Fairmont name.
emily
Stayed 2 nights in May 2024
Response from Fairmont Copley Plaza on 22 May 2024
Thank you for being our guest, Emily. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We regret that you did not enjoy your stay and hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.
The lady that checked me in was kind of mean and I could not hear her at all. She was basically whispering.
Jennifer
Stayed 1 night in May 2024
Response from Fairmont Copley Plaza on 22 May 2024
Thank you for being our guest, Jennifer. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.
Response from Fairmont Copley Plaza on 16 May 2024
Thank you for your thoughts, Layne. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.
Response from Fairmont Copley Plaza on 16 May 2024
Thank you for being our guest, Christina! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
2/10 Terrible
Melissa
12 May 2024
Disliked: Staff & service
Room wasn’t prepared. Second bed for family of 4 had not bedding. Waited 3hours before bedding was received.
Melissa
Stayed 2 nights in May 2024
Response from Fairmont Copley Plaza on 16 May 2024
Thank you for being our guest, Melissa. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We regret that you did not enjoy your stay nd hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.
We love this hotel and stay there whenever we're in Boston. It's very convenient to several restaurants we like, as well as the subway and the Museum of Fine Arts.
Richard
Stayed 3 nights in May 2024
Response from Fairmont Copley Plaza on 10 May 2024
Thank you for being our guest, Richard! We are delighted we could welcome you back to Boston and are happy to learn you enjoyed another wonderful stay at Fairmont Copley Plaza. We hope that you will come back soon!
Clean and friendly staffs. I love staying in this historic hotel to learn more culture and history of Boston. Very outstanding and unique experience. Safe and convenient to get to subway, shopping, dining.
Suwitda
Stayed 2 nights in Apr 2024
Response from Fairmont Copley Plaza on 2 May 2024
Thank you for being our guest, Suwitda! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
Construction directly in front of hotel was not disclosed at booking. We would not have paid additional money for a front facing Cooley Square view room… when in fact there was no Cooley Square to actually view. Extremely disappointing. Also due to a “mechanical” issue with our room, we were not allowed to gain access to our room until well after 7pm. Not great after a long journey from the West Coast.
John
Stayed 2 nights in Apr 2024
Response from Fairmont Copley Plaza on 3 May 2024
Thank you for being our guest and for leaving your helpful feedback, John. We apologize that we did not exceed your expectations and that you experienced challenges during your visit. This is not the norm at our hotel and we will be sure to address the issues. Thank you again; we hope to have you as our guest again in the future so that we may make amends.
10/10 Excellent
Hakan
10 Apr 2024
Hakan
Stayed 2 nights in Apr 2024
Response from Fairmont Copley Plaza on 2 May 2024
Thank you for being our guest, Hakan! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
There is a beautiful grand lobby and the property was quiet so I can sleep well despite being on the first level close to the streets. The room was spacious and comfortable.
Kenneth
Stayed 3 nights in Mar 2024
Response from Fairmont Copley Plaza on 16 Apr 2024
Thank you for being our guest, Kenneth! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
Beautiful hotel in the perfect spot. My only critique would be the size of the bathrooms. Granted it’s an old hotel but the tiny bathroom is difficult to manage even for one person
Nathalie
Stayed 2 nights in Apr 2024
Response from Fairmont Copley Plaza on 16 Apr 2024
Thank you for being our guest, Nathalie! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
10/10 Excellent
Jose
7 Apr 2024
Jose
Stayed 1 night in Apr 2024
Response from Fairmont Copley Plaza on 2 May 2024
Thank you for being our guest, Jose! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
One of the most beautiful hotels I’ve stayed in. The staff made me feel welcomed and familiar. The food at the restaurant was superb as was the room service.
And then there was CORI the canine ambassador…what can I sey, simply adorable!
Eduardo
Stayed 4 nights in Mar 2024
Response from Fairmont Copley Plaza on 3 Apr 2024
Thank you for being our guest, Eduardo! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
Beautiful, historic hotel in the heart of Boston, with outstanding service. The room was larger than average, with comfortable beds and very clean. The staff, from valet to restaurant provided outstanding service. We highly recommend!
Maren
Stayed 3 nights in Mar 2024
Response from Fairmont Copley Plaza on 3 Apr 2024
Thank you for being our guest, Maren! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
Lovely hotel with exceptional staff who were gracious and helpful. With the exception of one bell hop upon my departure. He wouldn’t let me use take the luggage cart outside to the sidewalk to load my car so I had to carry my belongings from the vestibule to the sidewalk.
Erica
Stayed 2 nights in Mar 2024
Response from Fairmont Copley Plaza on 3 Apr 2024
Thank you for being our guest, Erica. We are glad you enjoyed your overall stay and wish to apologize for the incident prior to your departure. We hope that you will allow us an opportunity to make amends during a future stay. Thank you again.
Response from Fairmont Copley Plaza on 25 Mar 2024
Thank you for being our guest, Steven! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
6/10 Okay
Younes
20 Mar 2024
Liked: Cleanliness, staff & service
Younes
Stayed 6 nights in Dec 2023
Response from Fairmont Copley Plaza on 22 Mar 2024
Thank you for your review, Younes. We have received your feedback and are sorry to learn that you did not enjoy your stay with us. Is there anything we could have done to make the stay better? We look forward to hearing from you.
Staff were pleasant. Hotel clean and tidy. Breakfast was over priced and limited
Katherine
Stayed 2 nights in Mar 2024
Response from Fairmont Copley Plaza on 18 Mar 2024
Thank you for being our guest, Katherine. We are glad to see that you enjoyed your overall stay and appreciate you taking the time to share your feedback. We hope that you will come stay with us again soon.
The hotel is a classic beach, the staff friendly with impeccable service attitudes! Door man was wonderful offering us directions and quaint conversation as we waited for our car. Oak Long Bar is classy and has great cocktails.
Laura
Stayed 1 night in Mar 2024
Response from Fairmont Copley Plaza on 12 Mar 2024
Thank you for being our guest, Laura! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
10/10 Excellent
jared
2 Mar 2024
jared
Stayed 1 night in Mar 2024
Response from Fairmont Copley Plaza on 22 Mar 2024
Thank you for being our guest, Jared! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
Thank you for being our guest, Bryn! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
6/10 Okay
Diego, miami
23 Feb 2024
Disliked: Property conditions & facilities
old hotrll
Diego
Stayed 4 nights in Feb 2024
Response from Fairmont Copley Plaza on 7 Mar 2024
Thank you for being our guest, Diego. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We regret that you did not enjoy your stay and hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.
Beautiful hotel with a fantastic staff. Everyone was welcoming and helpful. The location is amazing, an easy stroll to Copley Place, Newbury St. or the T to go into "Downtown". Really great, we will definitely be staying here again!
Matthew
Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on 22 Feb 2024
Thank you for being our guest, Matthew! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
10/10 Excellent
Cynthia
21 Feb 2024
Cynthia
Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on 22 Mar 2024
Thank you for being our guest, Cynthia! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!