- Liked: Cleanliness, staff & service
The proximity to the TD Garden for concert, games, shows, etc. is awesome and the staff is amazing but while we were there this last time the elevator broke down while my cousin and I were in it :( It wouldn't have been so bad if it was not the only elevator in the hotel! We had to walk up to our rooms (one on the 5th floor and one on the 2nd) to collect our luggage and carry them down many flights of stairs in order to check out. They really need to have a better solution than the one presented especially for those with physical limitations!