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Reviews of SpringHill Suites by Marriott Boston Peabody

3 out of 5
SpringHill Suites by Marriott Boston Peabody
43 Newbury St./Route 1 North, Peabody, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 502 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 102 out of 1002 reviews" "
Rating 4 - Poor. 83 out of 1002 reviews" "
Rating 2 - Terrible. 63 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Coyea

Business traveller
Liked: Staff & service, amenities
The front desk staff was very welcoming, polite, professional and helpful. The overall experience was good. I would recommend the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in May 2024

10/10 Excellent

Miranda Ammezette Shere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Property
Stayed 4 nights in May 2024

2/10 Terrible

sheri

Travelled with partner
Disliked: Property conditions & facilities
The room was so small. The furniture was very uncomfortable, and the walls were paper thin. We could hear everything from all the rooms around us. Too close to the highway. Was awake all night.
Stayed 1 night in May 2024

6/10 Okay

David

Travelled with family
Pay for parking. Hard to find and get in and out of
Stayed 2 nights in Apr 2024

8/10 Good

Georgia Katherine, Redan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Julie, Pottstown

Liked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location for touring historic areas near the coast
Stayed 2 nights in Apr 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special
Stayed 2 nights in Apr 2024

8/10 Good

Sharukh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Only one staff person in the building running ragged.Only the lobby was kinda clean. The elevator floor looked shady. We questioned if it was safe. Upon entering the room all we smelt was strong marijuana and strong overpowering perfume. The room looked dirty. We went to the pool as the kids wanted to swim. Asked for towels but were told it would be 30 minutes. After waiting and getting to the pool. The entire pool area looked as muddy dogs had shook off all over the room. It appeared like there was scum everywhere. It smelt of bleach and chlorine. After a 5 minute dip the children came out smelling like dirty feet. We immensity went back to the room. Upon entering the bathroom we found a layer of dust and dirt across the toilet. The bathtub looked as it had been patched several times. The paint was peeling off the floor of the tub. It was orange red color in spots. We tried to turn on the shower to rinse off the bathing suits but it would not come on. After a few minutes it started to work. We questioned if we should stay…but after peeling back one of the bed sheets to find nasty yellow spot with red in it on the sheet we could not get out of there quick enough. We immediately gathered our things and left. The girl at the desk apologized and helped email pictures to the manager. She said we would have to email Expedia about a refund. No help to find another place to stay…we ended up driving home three hours wet and cold.
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great size room! The bed was very comfortable with great pillows!! Perfect night sleep
Stayed 1 night in Apr 2024

6/10 Okay

Seba

Travelled with family
Disliked: Amenities
The pullout bed was terribly uncomfortable. There was no room number sign outside our door. We obviously figured it out. But it would have been nice to have a sign. It was tease quiet and a great location.
Stayed 1 night in Apr 2024

6/10 Okay

Stacy

Liked: Cleanliness, staff & service
Great staff, average property, Needs updating
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024

8/10 Good

EDNA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family and I reserved at studio suite. It was spacious enough for a family of 5. The reasons we didn’t rate this hotel an excellent was because in the whole unit there was 1 tiny garbage can. There wasn’t even a garbage can in the bathroom which made it uncomfortable to dispose of trash easily. We had to improvise but it’s things like this that make that difference between an excellent rating vs a good rating. We shouldn’t have to improvise or figure out how to make our stay comfortable. We also had a leak from the shower head which caused water to fall outside of the tub. The hotel had a convenience shop in the lobby which is nice but the prices deterred us from buying much. I bought a Stella for almost $9 (more than a bar or restaurant). The hotel has a small pool which is nice for the kids. They also serve breakfast. Overall, our stay was decent and I would book this hotel again.
Stayed 2 nights in Mar 2024

10/10 Excellent

aghaku

Stayed 1 night in Mar 2024

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The young lady at the front desk with clear glasses prob late 20s early 30s is rude to her customers and I won’t be coming back because I do not accept attitude and disrespect
Stayed 1 night in Mar 2024

8/10 Good

Karen

Stayed 1 night in Mar 2024

10/10 Excellent

Kelsie, Syracuse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think only one elevator was working so took some time but a good stay overall.
Stayed 2 nights in Mar 2024

4/10 Poor

Pamela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The maintenance in the building is very poor! No screens on the windows, 313 window was cracked. Staff was more than accommodating to let us move to another room.
Stayed 7 nights in Mar 2024

8/10 Good

Sarah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly. The room was clean. It was quiet. The outside of the building could use some updates. Also, the sign to the entrance is hard to notice, I almost passed the hotel a couple times. The property around the hotel was dirty, like the grass was all dug up and it just looked like a mud yard.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time the property was close to everything we wanted to do
Stayed 4 nights in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Colleen, Addison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Marie-Lou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good service. The bed are confortable. Make sure to bring ear plugs.
Stayed 1 night in Mar 2024

8/10 Good

Ivy

Travelled with partner
Liked: Cleanliness, staff & service
They had bacon. Yummy but a kid got in front of us and took about 20-30 pieces so they ran out.
Stayed 1 night in Mar 2024

10/10 Excellent

Rev. Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, stay was GREAT! Parking lot needs to be expanded, though. Will book again when we are in the area next trip.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Stayed 4 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 1 night in Mar 2024

8/10 Good

Cortney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Corey

Stayed 1 night in Mar 2024

4/10 Poor

Danica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub was great, breakfast was very bad compared to other comparable complimentary breakfasts. Suite location, but the fridge was broken and to amend this they wanted us to switch rooms after settling in for hours, which would have been a huge inconvenience. It seemed like the front desk knew it was an issue. No other compensation was offered. Pretty poor experience for the price.
Stayed 2 nights in Mar 2024

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for a great price. Convenient access to rt. 1 and food options.
Stayed 1 night in Feb 2024

8/10 Good

Abeer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Colleen, Addison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
It was unfortunate that they had an issue with the pool and it was down the entire 2 night stay. We specifically pick the hotel because it had an indoor pool. Breakfast was excellent.
Stayed 2 nights in Feb 2024

4/10 Poor

Kristine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed in spring hill suites, the pool wasn't open, we should get notice about construction, the pool not operating. Desk clerk waS far from friendly, didng even raise her head to say hello. The complimentary breakfast was very busy and not maintained. Will not return to spring hill and i stay here quite often.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Simple and Just Great!
Stayed 1 night in Feb 2024

10/10 Excellent

carlos

Stayed 1 night in Feb 2024

4/10 Poor

YVETTE

Liked: Room comfort
Disliked: Cleanliness
I found dirty clothes by the bed that didn't belong to my boyfriend or I.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Business traveller
Liked: Amenities
Clean, near where I needed to be
Stayed 1 night in Feb 2024

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

jerome c

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and I really enjoyed my days, the room was great and clean
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gehisha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Andreas

Travelled with family
Stayed 4 nights in Dec 2023