I liked the location, and the bed was comfortable. However, I was a little disappointed with the supplies in the kitchen. There was a welcome package for me when I arrived, but it included coffee meant for a coffee pot when I had a Keurig, and there was no salt, pepper, or oil available. When I've stayed in similar resides with "full kitchens," they've come with some basic cooking supplies like this.
I was also frustrated with the customer service. I put two service requests in for a later checkout. First, I asked for a 2pm checkout, and it was denied. That was understandable. However, I followed up and asked for a 12 noon checkout. After submitting the request electronically, I called the support number and spoke with someone. The person I spoke with said there was absolutely no problem with checking out at noon, but that I could not leave any later than that. I appreciated his kindness. Despite his approval, my electronic request was denied again. I decided to take the word of the live representative over the email I received. Fortunately, I was able to stay til noon.
