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Reviews of Copley Square Hotel

4 out of 5
Copley Square Hotel
47 Huntington Ave, Boston, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 1229 out of 2241 reviews" "
Rating 8 - Good. 537 out of 2241 reviews" "
Rating 6 - Okay. 246 out of 2241 reviews" "
Rating 4 - Poor. 132 out of 2241 reviews" "
Rating 2 - Terrible. 97 out of 2241 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claudette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that there was no on site bar or restaurant.
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent! The staff at front desk very helpful.
Stayed 3 nights in Apr 2024
Response from Jordan on 3 May 2024
Thank you for the great feedback Sharon. We are lucky to have such a great team at the Copley Square Hotel and I thank you for taking the time to notice. We appreciate your business and we look forward to seeing you again soon!Warmly.CSH Team

10/10 Excellent

Philippe, West Hollywood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an awesome boutique hotel without the stuffy attitude! Truly loved my stay. Was in town for three nights and the room, staff and overall stay were nothing short of exceptional.
Stayed 3 nights in Apr 2024
Response from Jordan on 3 May 2024
Thank you for the great feedback Philippe. We are lucky to have such a great team at the Copley Square Hotel and I thank you for taking the time to notice. We appreciate your business and we look forward to seeing you again soon!Warmly.CSH Team

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times. It’s super chill. People at the front desk are very nice. I’m happy that the room has a bathtub. The Prudential center is right across the street. The restaurant was just recently remodeled, but I haven’t had a chance to eat there, but I will next semester.
Stayed 2 nights in Apr 2024
Response from Jordan on 3 May 2024
Thank you for the great feedback Anthony. We are lucky to have such a great team at the Copley Square Hotel and I thank you for taking the time to notice. We appreciate your business and we look forward to seeing you again soon!Warmly.CSH Team

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for the marathon. Great location, located only a block from the finish line. Very helpful staff. Hotel was a bit on the small side but given the age of the hotel and its location it was as expected. I’d stay there again when in town for the marathon.
Stayed 5 nights in Apr 2024
Response from Jordan on 3 May 2024
Thank you for the great feedback Lawrence. We are lucky to have such a great team at the Copley Square Hotel and I thank you for taking the time to notice. We appreciate your business and we look forward to seeing you again soon!Warmly.CSH Team

10/10 Excellent

Adeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant front desk staff, easy check in, clean room.
Stayed 1 night in Apr 2024
Response from Jordan on 2 May 2024
Thank you for leaving feedback Adeline. We are happy that you enjoyed your stay with us and we look forward to seeing you again soon!

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jordan on 2 May 2024
Thank you Tamar!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and room was great and clean
Stayed 3 nights in Apr 2024
Response from Jordan on 29 Apr 2024
Hello Jennifer. Thank you for leaving feedback. We are lucky to have a great team at the Copley Square Hotel, thank you for noticing the effort that they make to take care of you.Warmly,CSH Team

6/10 Okay

Katherine

Travelled with partner
Disliked: Property conditions & facilities
Came here 30 years ago, has gone down hill lack of investment
Stayed 1 night in Apr 2024
Response from Jordan on 2 May 2024
We thank you for sharing your thoughts regarding your recent visit to our property. We regret that you felt disappointed by some details of your stay. We strive to exceed expectations in your case we missed the mark and for that I apologize. We thank you for sharing your feedback and will review these comments with our team. Warm regards.

6/10 Okay

Sharon

Travelled with family
Disliked: Property conditions & facilities
The property is tired could do with some updates. Room was adequate but bathroom had a cracked sink bowl that went the whole way through, grouting needed repaired in the bath/shower. Had to ask for the complimentary water. Kitchen had a variety of teas, didn't try the coffee and a microwave. Staff were friendly.
Stayed 3 nights in Apr 2024
Response from Jordan on 2 May 2024
We thank you for sharing your thoughts regarding your recent visit to our property. We regret that you felt disappointed by some details of your stay. We strive to exceed expectations in your case we missed the mark and for that I apologize. We thank you for sharing your feedback and will review these comments with our team. Warm regards.

10/10 Excellent

Lynn Myra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Staff were super helpful, friendly and knowledge. Would definitely stay here again
Stayed 2 nights in Apr 2024

8/10 Good

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they had told us we couldn't get our car until after 7am. Besides that everything was very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracey, Johnston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! Ben really went above and beyond!
Stayed 1 night in Apr 2024
Response from Jordan on 29 Apr 2024
Thank you for your feedback Tracey. We are lucky to have a great team at the Copley Square Hotel, thank you for noticing the effort that they make to take care of you. I will be sure to let Ben know. Take care!Best,CSH Team

6/10 Okay

ANGEL

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Hotel needs to be remodeled. Parking is to expense. Staff was nice expect for one person.
Stayed 1 night in Apr 2024
Response from Carol on 1 May 2024
Hello Angel,Thank you for sharing your feedback. We are committed to continuous improvement and welcome all comments. Hopefully, you had time to explore our Back Bay neighborhood with all of the shopping, restaurants and sightseeing. Cheers,Carol

2/10 Terrible

lauren

Travelled with family
This location was so run down, dirty and full of chemical cleaners I had to open the window to sleep without feeling terrible. What a shame because the staff was amazing. This building company should be ashamed. I would never stay or recommend with so many great stays in the neighborhood.
Stayed 2 nights in Apr 2024
Response from Carol on 1 May 2024
Hello Lauren,Thank you for sharing your feedback. We are committed to continuous improvement and welcome all comments. While we did not meet your expectations with regard to your accommodations, we do wish to thank you for recognizing our team. They take great pride in providing service excellence. Kindly,Carol

10/10 Excellent

Elizabeth, Waldwick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jordan on 29 Apr 2024
Thank you Elizabeth!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Jordan on 28 Apr 2024
Thank you John. We look forward to hosting you again soon!Warmly,CSH Team

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had two full beds. I wound up sleeping my daughter.
Stayed 2 nights in Feb 2024
Response from Carol on 1 May 2024
Hello Jennifer,Thank you for taking time to share your feedback. We always strive to not only meet, but to exceed expectations, and are committed to continuous improvement. While the accommodations you reserved were not as you anticipated, we hope you enjoyed our Back Bay neighborhood with all of the shopping, sightseeing and delicious restaurants. Kindly,Carol

10/10 Excellent

Eveleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Location was convenient and easy to get to transportation.
Stayed 2 nights in Mar 2024
Response from Jordan on 29 Apr 2024
Hi Eveleen. We are lucky to have a great team at the Copley Square Hotel, thank you for noticing the effort that they make to take care of you.Warmly,CSH Team

10/10 Excellent

Jieun

Travelled with partner
Liked: Amenities
On the first floor, this hotel has a microwave and free good coffee. The entire hotel is renovated but the bed frame and the mattress look old and wear down. Very convenient location right by a grocery store and Amtrak Back Bay station. Copley metro station is very close .
Stayed 4 nights in Dec 2023
Response from Carol on 27 Apr 2024
Hello Jieun,Thank you for the 5 out of 5 rating, and the time you took to share your comments. We welcome all, as we are committed to continuous improvement. Hopefully, you had an opportunity to explore our Back Bay neighborhood with all of the shopping, sightseeing and great restaurants. We look forward to welcoming you again!Best,Carol

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were particularly friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Carol on 27 Apr 2024
Hello Tracey,Thank you for the 5 out of 5 rating, and for the lovely compliment about our staff. We always strive to not only meet, but to exceed expectations.When your travel calls for Boston again, we hope you will stay with us again!Best,Carol

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, amenities
I would recommend for the price.
Stayed 2 nights in Apr 2024
Response from Jordan on 26 Apr 2024
Thank you Peirre!

6/10 Okay

Danette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's location is perfect for access to dining, theater, etc.
Stayed 1 night in Apr 2024
Response from Jordan on 26 Apr 2024
Thank you for leaving feedback Danette. Have wonderful rest of your day.Best,CSH Team

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place. Great location!
Stayed 2 nights in Apr 2024
Response from Jordan on 25 Apr 2024
Thank you for the feedback Cecilia. We look forward to seeing you again soon!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked quietness. Great value!!!
Stayed 1 night in Apr 2024
Response from Jordan on 25 Apr 2024
Thank you Lisa!

10/10 Excellent

Suwitda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my identical twin sister and I love staying at Copley Square Hotel. The staffs are very friendly and helpful. The room is very clean and organized. The location is easy to access to dinning and coffee shop and shopping center, the Prudential Center.
Stayed 2 nights in Apr 2024
Response from Jordan on 22 Apr 2024
Hello Suwitda. We are lucky to have a great team at the Copley Square Hotel, thank you for noticing the effort that they make to take care of you.We look forward to seeing you again soon. Have great day!!Warmly,Jordan

10/10 Excellent

Adriel, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is so charming and right over the main thoroughfares. Helpful staff who went above and beyond. Perfect for Boston Marathon stay or just to hang out in Beantown.
Stayed 1 night in Apr 2024
Response from Jordan on 22 Apr 2024
Hello Adriel. We are lucky to have a great team at the Copley Square Hotel, thank you for noticing the effort that they make to take care of you.We look forward to seeing you again soon. Have great day!!Warmly,Jordan

10/10 Excellent

Carla, Trumbull

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable, great bathtub, the King room was spacious, no noise issues (on 5th floor) and we had a fridge/freezer in the room. Staff was lovely and the bar downstairs made excellent cocktails. Location was excellent, as well. Will definitely stay here again. Weekend stay.
Stayed 2 nights in Apr 2024
Response from Jordan on 22 Apr 2024
Hello Carla. We are lucky to have a great team at the Copley Square Hotel, thank you for noticing the effort that they make to take care of you.We look forward to seeing you again soon. Have great day!!Warmly,Jordan

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jordan on 22 Apr 2024
Thank you Alexandra!Warmly,CSH Team

10/10 Excellent

Landon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen is really mostly a coffee machine. It would be nice to have a few more amenities there.
Stayed 2 nights in Apr 2024
Response from Jordan on 22 Apr 2024
Thank you for leaving feedback Landon. We are glad that you enjoyed your stay but will be sure to share your feedback with the staff. Take care!CSH Team

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jordan on 22 Apr 2024
Thank you Gina!Warmly,CSH Team

10/10 Excellent

claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Very old but clean and renovated. Great location!
Stayed 1 night in Apr 2024
Response from Jordan on 26 Apr 2024
Thank you Claire. We are happy that you enjoyed your stay with us. We hope to see you again soon!Best,CSH Team

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jordan on 22 Apr 2024
Thank you Mary Ann!

10/10 Excellent

Shari

Business traveller
Liked: Cleanliness, staff & service
My favorite boutique hotel in Back Bay
Stayed 2 nights in Mar 2024
Response from Jordan on 26 Apr 2024
Thank you for the kind review Shari. We hope to see you again soon!Best,CSH Team

6/10 Okay

Susan

Travelled with group
Elevators take a long time
Stayed 1 night in Apr 2024
Response from Jordan on 22 Apr 2024
We thank you for sharing your thoughts regarding your recent visit to our property. We regret that you felt disappointed by some details of your stay. We strive to exceed expectations in your case we missed the mark and for that I apologize. We thank you for sharing your feedback and will review these comments with our team

6/10 Okay

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location but if you enjoy your HVAC working correctly DON'T stay here. Booked this location for the 2024 Boston Marathon at a significant mark up. Upon arrival to the room, we noticed we were unable to adjust the temperature on the HVAC control resulting in the room fixed at 75-76F, which is far too hot for our preferences. When we communicated this to the front desk, a gentlemen who I believe to be the manager responded that they were "a sustainable hotel" but they would see if engineering could address it. They never did. I'm all about sustainability (aka saving money), but if I'm paying $700/night for a hotel I expect to be able to sleep well in a cool, comfortable room. Great location but I won't be staying here again.
Stayed 4 nights in Apr 2024
Response from Jordan on 18 Apr 2024
We thank you for sharing your thoughts regarding your recent visit to our property Jeremy. We regret that you felt disappointed by some details of your stay. We strive to exceed expectations in your case we missed the mark and for that I apologize. We thank you for sharing your feedback and will review these comments with our team.CSH Team

8/10 Good

Vicki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for everything! Housekeeping was excellent. If I had to say something that I didn’t like, slow elevators.
Stayed 5 nights in Apr 2024
Response from Jordan on 18 Apr 2024
Thank you for sharing your feedback Vicki. We look forward to seeing you again soon. Take care!Best,CSH Team

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to attend the marathon
Stayed 2 nights in Apr 2024
Response from Jordan on 18 Apr 2024
Thank you Robert. We are glad that you enjoyed your stay with us. Hopefully we'll see you next Marathon. Take care!CSH Team

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The perfect location for Boston Marathon week! Close to everything, super clean and they make the most of the space there is in the small rooms.
Stayed 6 nights in Apr 2024
Response from Jordan on 18 Apr 2024
Thank you for leaving feedback Melissa. We are glad you enjoyed your stay. We hope to see you again soon. Have a wonderful day!Warmly,CSH Team

10/10 Excellent

Neil, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jordan on 17 Apr 2024
Thank Neil!

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the west box and comfortability
Stayed 1 night in Apr 2024
Response from Jordan on 28 Apr 2024
Thank you for leaving feedback Natasha. We are glad that you enjoyed your stay with us. We hope to see you again soon!Warmly,CSH Team

10/10 Excellent

Melford, Chatham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jordan on 15 Apr 2024
Thank you Melford!

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we were disappointed about was no coffee machine in our room. Otherwise it was a great stay. The hotel has an old charm to it, however the room was lovely and cozy.
Stayed 1 night in Apr 2024
Response from Jordan on 18 Apr 2024
Thank you for leaving feedback Laura. We are glad you enjoyed your stay. We hope to see you again soon. Have a wonderful day!Warmly,CSH Team

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room adequate space overall for 2 nights. Also Had a nice common coffee area with seating and a microwave. It was convenient to Star Market (large supermarket), nearby shopping and the Boston Duck Tours Prudential building start point. The heating system in room 220 wasn’t working properly. It was a toasty 79 even when I set it on cool. The front desk was notified and said they would fix it. However the problem remained during our stay.
Stayed 2 nights in Apr 2024
Response from Jordan on 19 Apr 2024
Hello Tracy. We thank you for sharing your thoughts regarding your recent visit to our property. We regret that you felt disappointed by some details of your stay. We strive to exceed expectations in your case we missed the mark and for that I apologize. We thank you for sharing your feedback and will review these comments with our team. Have a wonderful day.CSH team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Close to back bay
Stayed 3 nights in Apr 2024
Response from Jordan on 13 Apr 2024
Thank you for leaving Feedback William!!

10/10 Excellent

Bryana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Jordan on 13 Apr 2024
Thank you for the kind feedback Bryana. We hope to see you again soon!

10/10 Excellent

Stacey

Liked: Cleanliness, amenities, property conditions & facilities
I loved this place! I will definitely stay again.
Stayed 1 night in Apr 2024
Response from Carol on 18 Apr 2024
Hi Stacey,We are delighted that you enjoyed your stay and we look forward to your next visit! Our team thanks you for the 5 out of 5 rating. Best,Carol

10/10 Excellent

Demi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely accommodation! Would definitely stay again!
Stayed 1 night in Apr 2024
Response from Carol on 12 Apr 2024
Hello Demi,Thank you for the 5 out of 5 rating. Our team appreciates that very much. We are pleased that your stay was memorable and look forward to welcoming you back to The Copley Square Hotel when your travel calls for Boston.Best,Carol

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jordan on 13 Apr 2024
Thank you James!

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jordan on 13 Apr 2024
Thank you Kyle!