Presidential Suite | Water view

Reviews of Battery Wharf Hotel, Boston Waterfront

4.5 out of 5
Battery Wharf Hotel, Boston Waterfront
3 Battery Wharf, Boston, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 859 out of 1471 reviews" "
Rating 8 - Good. 307 out of 1471 reviews" "
Rating 6 - Okay. 163 out of 1471 reviews" "
Rating 4 - Poor. 81 out of 1471 reviews" "
Rating 2 - Terrible. 61 out of 1471 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My dad and I were in town for a Bruins game and we loved this hotel! It was within easy walking distance of the north end and the Garden, and was very quiet and clean. The valet guys were also very nice and efficient. Would definitely stay here again!
Stayed 1 night in Apr 2024

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Steven

Travelled with partner
Liked: Cleanliness, amenities
We stayed for 2 nights and the day we checked in we were not told the AC was not working. The room was very hot even with the window open. No breeze coming through. The temp in the room was 75. Staff said the circumstance was not controllable and they could not conpensate me with anything but $50 to the onsite restaurant or a day of valet parkimg. After you spend over $500 for 2 nights and ha e to be with no AC thats very unacceptable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel right on the water. Very clean and felt very safe. 10 min walk to train! We loved our stay.
Stayed 4 nights in Apr 2024

8/10 Good

Suzanne, Abilene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel right off the water. Amazing staff, and within walking distance from shopping and restaurants. I would definitely stay again!
Stayed 2 nights in Apr 2024

6/10 Okay

Deanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great. Check in confusing as to where my room was located and I did not receive WiFi instructions/password.
Stayed 1 night in Apr 2024

10/10 Excellent

Ebony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk valet was super nice
Stayed 1 night in Apr 2024

10/10 Excellent

jocelyn

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great location
Stayed 4 nights in Apr 2024

10/10 Excellent

jocelyn

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great service
Stayed 2 nights in Apr 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great improvement
Stayed 1 night in Apr 2024

10/10 Excellent

Sherron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Location was everything. Was stay here again.
Stayed 2 nights in Mar 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel! We're honored you chose to stay with us.

10/10 Excellent

Kelia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for a weekend at boston ! Great staff, clean as it can get, easy check in and checkout, and just a beautiful establishment ! Only complaint would be it told a little long for valet to bring my car when I checkout
Stayed 1 night in Apr 2024

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant menu needs further expansion
Stayed 3 nights in Apr 2024

10/10 Excellent

norberto

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel! We're honored you chose to stay with us.

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, so close to restaurants
Stayed 1 night in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel for your getaway trip. We appreciate you.

10/10 Excellent

NANCY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service on a busy weekend!
Stayed 1 night in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel for your getaway trip. We appreciate you.

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniency and cleanliness were major plus's. The valet help was phenomenal. Rooms should automatically come with mini fridges and microwaves. For tge price, that was a little off.
Stayed 2 nights in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a wonderful location. Check in was easy, hotel is quiet and bar tender is always great!!
Stayed 2 nights in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel! We're honored you chose to stay with us.

2/10 Terrible

Sharareh

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Make sure to get your receipt at the end when you check out. I was charged extra for “local fees” and extra nights for parking. We stayed for a total of 3 nights and at the end we were charged for 5 nights. They also charged me 3*25 for local fees which I had already paid when I booked the room. When I told them about the extra fees the manager refunded me the money. With no apologies and with an attitude. If I didn’t get my receipt I would have been charged an extra $200 without even knowing. Very unprofessional staff. The rooms are also extra dark and I had to use my flashlight to get my stuff out of my suitcase. Which some people might prefer the dark room. But i personally did not like the dark lighting with no option to make it a bit lighter.
Stayed 3 nights in Apr 2024

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, great staff, big rooms, and comfy beds. Will be back!
Stayed 1 night in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel! We're honored you chose to stay with us.

8/10 Good

Shane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel needs vending machines, or an area to purchase snacks and drinks after the restaurant closes. I went looking for a water bottle and a snack at 1030 and could not find anything. This is an easy fix.
Stayed 1 night in Apr 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely clean and comfortable rooms. Very friendly and accommodating staff. I would recommend
Stayed 3 nights in Apr 2024
Response from Sandy A. on 18 Apr 2024
We are delighted to hear that you enjoyed your stay with us. Thank you for your kind words about our staff. We hope to welcome you back again soon.

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel for your getaway trip. We appreciate you.

10/10 Excellent

Monica, Freeport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was incredibly helpful and the valet was very kind!
Stayed 1 night in Apr 2024
Response from Jackie on 18 Apr 2024
We're thrilled you chose Battery Wharf Hotel! Thank you sincerely for being our guest.

10/10 Excellent

robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet for down town
Stayed 3 nights in Apr 2024
Response from Jackie on 18 Apr 2024
We're thrilled you chose Battery Wharf Hotel! Thank you sincerely for being our guest.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars in every way
Stayed 2 nights in Apr 2024
Response from Jackie on 11 Apr 2024
Thank you for choosing to stay with us! We're delighted to have had you as our guest!

8/10 Good

Justin

Stayed 1 night in Apr 2024

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This place was nice and clean! The bathroom fan didn’t work, the water pressure was horrible, and there was some dirt and chipping paint above the shower. Regardless, the staff was so kind and I would stay again!
Stayed 1 night in Apr 2024
Response from Jackie on 8 Apr 2024
Thank you for choosing the Battery Wharf Hotel. We deeply value your patronage and eagerly anticipate your return. Hope to see you soon!

10/10 Excellent

Christopher, Farmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location in the Boston Northend near TD Garden. The rooms are modern and quiet. Some have water views. The restaurant has a bar and a very affordable restaurant. It’s our preferred place to stay for Bruins games.
Stayed 1 night in Apr 2024
Response from Jackie on 8 Apr 2024
Thank you for choosing the Battery Wharf Hotel. We deeply value your patronage and eagerly anticipate your return. Hope to see you soon!

10/10 Excellent

Pamela

Stayed 1 night in Apr 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel! We're honored you chose to stay with us.

8/10 Good

Enesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View on the water
Stayed 2 nights in Mar 2024
Response from Jackie on 8 Apr 2024
Thank you for choosing the Battery Wharf Hotel. We deeply value your patronage and eagerly anticipate your return. Hope to see you soon!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jackie on 27 Apr 2024
Thank you for choosing Battery Wharf Hotel for your getaway trip. We appreciate you.

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities in the bathroom were impressive. The buildings are beautiful and of high quality. I liked the areas where you can book events. They were beautiful.
Stayed 3 nights in Mar 2024
Response from Avory G. on 27 Mar 2024
Thank you for your wonderful review! We're delighted to hear that you were impressed by the amenities in our bathrooms and found our buildings to be beautiful and of high quality. We take great pride in providing top-notch facilities and creating aesthetically pleasing spaces for our guests. We're also glad you enjoyed the event areas; they're designed to be both functional and visually appealing. We appreciate your feedback and hope to welcome you back for another enjoyable experience soon!

10/10 Excellent

Hu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024
Response from Jackie on 25 Mar 2024
Thank you for choosing to stay with us! We truly appreciate your decision to stay at our hotel and hope you had a wonderful experience.

10/10 Excellent

Chloe

Stayed 2 nights in Mar 2024
Response from Jackie on 15 Apr 2024
Thank you for choosing the Battery Wharf Hotel for your stay. We're thrilled to hear that you enjoyed your time with us!

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
BED BUGS!!
Stayed 1 night in Mar 2024
Response from Sandy Arauz on 27 Mar 2024
Thank you for your feedback. We take reports of bed bugs very seriously and have immediately conducted an inspection of our property. We can assure you that we do not have any signs of bed bugs and appreciate you bringing this to our attention. If you have any further concerns, please don't hesitate to reach out to us. Thank you for your understanding.

8/10 Good

Mathieu

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jackie on 13 Apr 2024
We appreciate you selecting Battery Wharf! It's wonderful to hear that you had a pleasant stay.

10/10 Excellent

STEPHEN

Stayed 1 night in Mar 2024
Response from Jackie on 11 Apr 2024
Thank you for choosing the Battery Wharf Hotel! We truly appreciate your patronage!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 2 nights in Mar 2024
Response from Avory G. on 21 Mar 2024
Dear Justin, Thank you for choosing the Battery Wharf for your most recent stay. We are so glad you enjoyed your time with us and hope to welcome you back in the future!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property walking distance to TD Garden
Stayed 1 night in Mar 2024
Response from Avory G. on 17 Mar 2024
Dear Adam, Thank you for choosing the Battery Wharf for your most recent stay. We are so glad that you enjoyed your time with us. We hope to welcome you again in the future!

8/10 Good

Zoey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jackie on 14 Mar 2024
Thank you for choosing to stay with us. Your presence is highly valued.

6/10 Okay

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Avory G. on 10 Mar 2024
Dear Justin, Thank you for choosing the Battery Wharf for your most recent stay. We appreciate and value your feedback. Thank you again for choosing the Battery Wharf and we hope to welcome you back in the future.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Spa next door was lovely (but not inexpensive). Rooms were spacious and exceptionally clean.
Stayed 3 nights in Mar 2024
Response from Avory G. on 4 Mar 2024
Dear Caroline, Thank you for your recent stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel lovely and enjoyed the spaciousness and cleanliness of our rooms.We're also glad to hear that you had a pleasant experience at the spa next door, although we understand that it may come with a higher price tag. We always strive to provide our guests with exceptional service and amenities, and we're happy to hear that you found the spa to be a positive addition to your stay.We hope to have the opportunity to welcome you back again in the future for another enjoyable stay.

8/10 Good

Kaitlin

Stayed 2 nights in Mar 2024
Response from Avory G. on 24 Mar 2024
Dear Kaitlin, Thank you for choosing the Battery Wharf for your most recent stay. We are so glad you enjoyed your time with us and hope to welcome you back in the future!

8/10 Good

Benjamin, Salisbury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Being in the North End, it was very convenient to walk to any of the wonderful restaurants in the area. I expected the parking to be expensive, but the resort fee just seemed like another way to extract money from us without having to provide anything extra for us. I don’t care if it’s done by the majority of hotels now; it’s not right.
Stayed 2 nights in Feb 2024
Response from Avory G. on 3 Mar 2024
Dear Benjamin, Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you found our location in the North End to be convenient for exploring the wonderful restaurants in the area.We understand your concerns regarding the resort fee, and we sincerely apologize for any inconvenience or frustration it may have caused. Please know that the resort fee is intended to cover a variety of services and amenities provided during your stay, such as access to our facilities, Wi-Fi, and other guest services. However, we regret that you felt it was not justified.Your feedback is incredibly important to us, and we appreciate your honesty. We will certainly take your comments into consideration as we continuously evaluate and improve our policies to better meet the needs and expectations of our guests.We hope that despite this issue, you were able to enjoy your time with us, and we would be grateful for the opportunity to welcome you back in the future and provide you with a more positive experience.If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us directly.

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent! I needed to change my room due to noise and they were so helpful & pleasant!
Stayed 1 night in Feb 2024
Response from Avory G. on 2 Mar 2024
Dear Eliza, Thank you so much for your kind words! We are delighted to hear that our staff exceeded your expectations and were able to assist you promptly and with a positive attitude. Ensuring our guests' comfort and satisfaction is our top priority, and we're glad we could address the noise issue to make your stay more enjoyable. We appreciate your feedback and hope to welcome you back again soon!

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 1 night in Feb 2024
Response from Avory G. on 2 Mar 2024
Dear Kyle, Thank you for choosing the Battery Wharf for your most recent stay. We value and appreciate your feedback. We are so glad that you enjoyed your stay with us and hope to welcome you back in the future!

8/10 Good

Barbara, South Hamilton

I have stayed at this hotel many times. I love the location and staff. However my room this time had a hair dryer with what looked to be paint on it and dirty. I left a note for housekeeping and a voicemail at the hotel but never heard back. Also, the night lights at the bedside did not work and the desk furniture was scuffed up and old and worn. I will definitely give staying there another try but do expect better from a Fairmont.
Stayed 1 night in Feb 2024
Response from Avory G. on 2 Mar 2024
Dear Barbara, Thank you for taking the time to share your recent experience with us. We truly appreciate your loyalty and your feedback, as it helps us continually improve our services.We sincerely apologize for the inconveniences you encountered during your stay. It is disheartening to learn about the issues with the hair dryer and bedside lights, as well as the condition of the desk furniture. Please rest assured that we have addressed these concerns with our housekeeping and maintenance teams to ensure that such oversights are not repeated in the future.Furthermore, we want to inform you that we are currently undergoing renovations to enhance the overall guest experience, including updates to our amenities and facilities. We hope that these improvements will exceed your expectations during your next visit.Once again, we appreciate your valuable feedback and your continued patronage. We look forward to welcoming you back and providing you with the exceptional stay you deserve.