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Reviews of AC Hotel by Marriott Boston Cambridge

3.5 out of 5
AC Hotel by Marriott Boston Cambridge
10 Acorn Park Drive, Cambridge, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 615 out of 1001 reviews" "
Rating 8 - Good. 239 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wang

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from GM - AC by Marriott Boston-Cambridge on 30 Apr 2024
Our Team thrives on delivering a great service experience. I'm so glad to learn that we delivered on our promise. Come & see us again!

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 1 night in Apr 2024
Response from GM - AC by Marriott Boston-Cambridge on 28 Apr 2024
Our team loves it when they know they've made a positive impact on our guests' stay. Thank you so much for letting us know.

10/10 Excellent

Lauren Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great location near train station.
Stayed 1 night in Apr 2024
Response from GM - AC by Marriott Boston-Cambridge on 26 Apr 2024
Thanks so much for the glowing review! We are thrilled you enjoyed your stay with us. Come see us again on your next trip to the Boston area.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No criticism of the actual hotel, but the location was... weird. We stayed in a hotel in a business park where it was located among many business towers. Was very confusing when we came in. Heck, the road on the way in had signs saying 'DO NOT ENTER' like it was a traffic violation. Somebody should fix that.
Stayed 1 night in Apr 2024
Response from GM - AC by Marriott Boston-Cambridge on 10 Apr 2024
Thanks for the feedback. While admittedly our location is a bit unique, our close proximity to Alewife T Station makes it quick & easy to access downtown Boston, once you get here, or course :)

10/10 Excellent

ylli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC hotel was a great. Clean and comfortable. The staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from GM - AC by Marriott Boston-Cambridge on 18 Mar 2024
We are delighted that you enjoyed your stay with us! We look forward to welcoming you back again soon.

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was had to find and we had a queen size bed not a king that we had made the reservation for.
Stayed 1 night in Mar 2024
Response from Shea on 30 Mar 2024
Dear Kim, Thank you for taking the time to review us! We are sorry to hear you had this experience here with us. We do our very best to ensure each guest is satisfied with their stay. We hope you will give us another chance in the near future! Sincerely,AC Hotel by Marriott Boston Cambridge

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 1 night in Feb 2024
Response from Shea on 30 Mar 2024
Dear Ioannis, Thank you for taking the time to review us! We are glad to hear you enjoyed your experience with us and that everything we could accommodate you with met your needs! We hope to see you again in the near future. Sincerely, AC Hotel by Marriott Boston Cambridge

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room and pool were great. It seemed like they weren’t accustomed to children as guests.
Stayed 2 nights in Feb 2024
Response from Shea on 30 Mar 2024
Dear Jennifer, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay here and our amenities satisfied you! We hope to see you again in the near future! Sincerely, AC Hotel by Marriott Boston Cambridge

10/10 Excellent

Izabela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AC Hotel on 14 Feb 2024
I wanted to take a moment to extend my sincerest thanks for your recent stay with us and for taking the time to leave such a glowing 5-star rating. Your feedback means the world to us and serves as a tremendous source of motivation for our team.

8/10 Good

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was closed and only choice was to order pizza
Stayed 1 night in Feb 2024
Response from Front desk on 5 Feb 2024
I'm so sorry to hear that. Thank you for your feedback.

4/10 Poor

Kofi

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from AC Hotel Boston Cambridge on 2 Feb 2024
Thank you for your feedback.

10/10 Excellent

Kayla

Stayed 1 night in Jan 2024
Response from GM - AC by Marriott Boston-Cambridge on 30 Mar 2024
WOW! Thanks so much for the vote of confidence!We look forward to hosting you again on future travels to Boston.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AC Hotel Boston Cambridge on 15 Jan 2024
Thanks for sharing feedback and we are looking forward to welcoming you back soon.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AC Hotel Boston Cambridge on 14 Jan 2024
Thanks for sharing feedback and we are looking forward to welcoming you back soon.

8/10 Good

Anna

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AC Hotel Boston Cambridge on 14 Jan 2024
Greetings Anna,Thanks for sharing feedback and we are looking forward to welcoming you back soon.

8/10 Good

Mary M, Belfast

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Cindy on 6 Jan 2024
Hi Mary,Thank you for the 4 stars, let us know how we can make it even better next time.AC Hotel Cambridge

10/10 Excellent

John

Travelled with family
This hotel is a great option to experience the city while avoiding exorbitant downtown hotel prices. It is virtually adjacent to the Alewife Red Line Terminus located in a safe, clean and quiet neighborhood. A half hour gets you downtown for $2.40 where you can access several sports, entertainment and shopping venues. I hesitate to give this hotel such a good review in the event I want to return to discover it is fully booked! It is new, clean and quiet with good coffee and windows that open.
Stayed 2 nights in Dec 2023
Response from AC Hotel Boston Cambridge on 30 Dec 2023
Greetings John,Thank you for sharing your feedback and we are glad you enjoyed your stay. we are looking forward to seeing you again and hopefully soon!

4/10 Poor

shanying

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AC Hotel Boston Cambridge on 29 Dec 2023
Greetings Shanying,I am sorry to see low stars. we would like to know what went wrong during your stay.

10/10 Excellent

Marcus

Stayed 1 night in Dec 2023
Response from AC Hotel Boston Cambridge on 2 Feb 2024
Thank you for feedback.

8/10 Good

Mario

Stayed 2 nights in Dec 2023
Response from AC Hotel Boston Cambridge on 14 Jan 2024
Thanks for sharing feedback and we are looking forward to welcoming you back soon.

10/10 Excellent

Pei-Hsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 20 Dec 2023
Greetings Pei- Hsin,Thank you so much for giving us 10 out of 10. we are looking forward to welcoming you back soon.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Cindy on 6 Jan 2024
Hi David,Thank you for the 5 stars! Sincerely,AC Hotel Boston Cambridge

8/10 Good

Angela

Liked: Cleanliness, staff & service
The bathroom was not as clean as it should’ve been.
Response from Front desk on 5 Feb 2024
I am so sorry to hear that. Thank you so much for your feedback.

2/10 Terrible

Babak

Business traveller
Disliked: Staff & service, property conditions & facilities
The initial time I lodged at this establishment, I encountered a situation where there was no hot water available, resulting in an uncomfortable cold shower. Following my two-day stay, I contacted the hotel and conversed with a manager, expressing my concerns as I planned to return for another business trip. My primary objective was to ensure the availability of hot water for the shower and to address the issue of being charged a substantial amount. The manager assured me that he would investigate the matter and provide a follow-up, but regrettably, he never followed through on his promise. While the hotel itself is pleasant, the staff's lack of assistance and professionalism contradicts the positive image they project, the food is substandard, and the overall experience is empty. They need new management that actually cares. Consequently, I do not recommend choosing this establishment for your stay.
Stayed 2 nights in Dec 2023
Response from Quaneka on 20 Dec 2023
Dear Babak, please accept my sincere apologies for the experience you had during your stay. I can understand your frustration not having hot water during your stay. Providing exceptional is our top key and I apologize for us falling short. I can assure you that our management team cares. Thank you for providing your honest feedback.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Quaneka on 20 Dec 2023
Thank you for your rating.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location. Climate control in the room was not working the best but otherwise a great stay. Square toliet is strange!
Stayed 1 night in Dec 2023
Response from Quaneka on 20 Dec 2023
Thank you for your feedback.

6/10 Okay

Indi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AC Hotel Boston Cambridge on 5 Dec 2023
Greetings Indi,Thank you for giving us 3 stars. please let us what went wrong during your stay. Generally, our team recognized and received 5 stars.

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean
Stayed 1 night in Nov 2023
Response from AC Hotel Boston Cambridge on 1 Dec 2023
Greetings Stepanie,Thank you for giving us 5 stars! We are looking forward to welcoming you back soon!

2/10 Terrible

Glenn

Stayed 1 night in Jul 2023
Response from AC Hotel Boston Cambridge on 20 Dec 2023
Greetings Glenn,Please let us know what went wrong during your stay. We are looking forward to hearing more about your stay experience.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff- very clean and quiet
Stayed 3 nights in Nov 2023
Response from AC Hotel Boston Cambridge on 28 Nov 2023
Greetings Victoria,Thank you for sharing feedback! we are glad you have a wonderful stay and look forward to welcoming you back soon!

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023
Response from AC Hotel Boston Cambridge on 21 Nov 2023
Greetings Melissa,Thank you for giving us 10 stars! we are looking forward to welcoming you back soon.

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from AC Hotel Boston Cambridge on 20 Nov 2023
Greetings Douglas,Thanks for sharing 3 stars, however, we would like to know what went wrong during your stay. we strive to get 5-star reviews.

8/10 Good

Jinying

Stayed 1 night in Nov 2023
Response from Quaneka on 20 Dec 2023
Thank you for your rating.

10/10 Excellent

Elizabeth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, inviting spaces, friendly professional staff
Stayed 2 nights in Nov 2023
Response from AC Hotel Boston Cambridge on 14 Nov 2023
Greetings Elizabeth,Thanks for sharing your feedback and look forward to welcoming you back soon.

8/10 Good

Noah

Stayed 1 night in Nov 2023
Response from AC Hotel Boston Cambridge on 1 Dec 2023
Greetings Noah,Thank you for giving us 4 stars! We are looking forward to welcoming you back soon!

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from AC Hotel Boston Cambridge on 26 Nov 2023
Greetings Robert,Thank you for giving us 5 stars! we are looking forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and service was great. Square toilet was a little different though.
Stayed 4 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 3 Nov 2023
Greetings Anonymous,Thank you for sharing feedback and we look forward to welcoming you back soon.

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New facility, clean and proximity to highways
Stayed 3 nights in Oct 2023
Response from AC Front desk on 19 Oct 2023
Thank you for the wonderful review.

6/10 Okay

KARINA

Travelled with family
Disliked: Cleanliness, staff & service
Hotel was regular. Rooms were not done every day. and the sofa was intended for sleeping but it was not confortable at all. The surroundings are really nice, a national reserve by a river, but far from shops and station.
Stayed 4 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 16 Oct 2023
Greetings Karina,Thanks for sharing your feedback and hopefully see you soon and welcome you back soon.

10/10 Excellent

Ilyse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 17 Oct 2023
Greetings Ilyse,Thank you for giving us five stars! we are looking forward to welcoming you back soon!

8/10 Good

J Victoria, Carmel

Stayed 2 nights in Oct 2023
Response from AC Front desk on 5 Nov 2023
Thank you for your rating!

10/10 Excellent

Tamesa

Stayed 1 night in Oct 2023
Response from AC Hotel Boston Cambridge on 4 Nov 2023
Greetings Tamesa,Thank you for giving us 5 stars! we look forward to welcoming you back soon!

10/10 Excellent

Margaret

Stayed 3 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 2 Nov 2023
Greetings Margaret,Thank you for giving us 5 stars. we are looking forward to welcoming back you soon!

10/10 Excellent

Viken, Glendale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place quite and very clean
Stayed 3 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 12 Oct 2023
Greetings Viken,Thank you for five stars! we are looking forward to welcoming you back soon.

10/10 Excellent

Gökhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 10 Oct 2023
Greetings Gokhan,Thank you for 10 stars! we are looking forward to welcoming you back soon.

10/10 Excellent

Lonilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! The comfort was top tier and super safe
Stayed 3 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 9 Oct 2023
Greetings Lonilda,Thanks for sharing feedback and we are looking forward to welcoming you back!

4/10 Poor

Maria

Liked: Cleanliness, staff & service
The cable wasn’t working and my husband wanted to watch a game. Had to spend more money and go to a sports bar.
Stayed 1 night in Sep 2023
Response from AC Hotel Boston Cambridge on 5 Oct 2023
Greetings Maria,Thanks for sharing feedback. we have followed up with the leadership team. please give us one more opportunity to serve you in a better way.

2/10 Terrible

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The mattress in room 428 is broken. There is a crater on the left side. Very uncomfortable sleep, which is a basic service for a hotel to provide. The sticky floor was cleaned up on our request after a reasonable amount of time.
Stayed 3 nights in Sep 2023
Response from AC Hotel Boston Cambridge on 5 Oct 2023
Greetings Michael,Thanks for sharing feedback. we have followed up with the leadership team. please give us one more opportunity to serve you in a better way.

2/10 Terrible

Mohsen

Business traveller
Disliked: Cleanliness, staff & service, amenities
I Was very disappointed by staff, by condition of the property and access to transportation and location of this hotel, Even AFTR I requested to have my room cleaned, I came back at 9 pm see no one had even entered my room, Not even a clean towel.
Stayed 3 nights in Sep 2023
Response from AC Hotel Boston Cambridge on 5 Oct 2023
Greetings Mohsen,Thanks for sharing feedback. we have followed up with the leadership team. please give us one more opportunity to serve you in a better way.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AC Hotel Boston Cambridge on 5 Oct 2023
Thank you for giving us 10 stars! we look forward to welcoming you soon.