We had an extremely negative experience. Upon arrival, it was obvious it had not been cleaned. We sent numerous pictures that night to Vacasa in 3 different emails. The floors were dirty with visible trash on the carpet and laminate. It was obvious it had not been vacuumed.
A load of wet towels was in the washing machine.
The beds were partially made, with what looked like used linens. They looked like someone had just quickly pulled the cover over them.
Dirty washcloths and towels were hanging in the bathrooms.
The bathroom and mirror were dirty, with obvious toothpaste spit marks.
There were food marks on the pantry door and wall in the kitchen.
Kitchen hand soap was empty. AND – there was no bath soap whatsoever in any bathroom.
The vacuum has obviously not been emptied in a while - it was full.
There was no trash bag in the kitchen trash can. And there was only one provided trash bag for our entire stay. For five people that is not enough.
We vacuumed, cleaned, and did laundry for 2-3 hours after we arrived. We had to wash 5 loads Friday night – with all of the bedsheets for 4 beds - and bathroom towels. Then, there was no detergent for anything we needed for the weekend. There were 5 of us and only 5 washcloths and 5 towels here.
After one night, we needed to wash our bath cloths – but there was no washing detergent! I asked to be reimbursed 1/2 of what we paid. Vacasa offered toreimburse a small cleaning fee, which is ridiculous. Our worst rental experience ever.