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Reviews of Hotel Gold Premium

3 out of 5
Hotel Gold Premium
francisco J Peinado, Bonao, Monseñor Nouel

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 52 reviews" "
Rating 8 - Good. 11 out of 52 reviews" "
Rating 6 - Okay. 12 out of 52 reviews" "
Rating 4 - Poor. 4 out of 52 reviews" "
Rating 2 - Terrible. 7 out of 52 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Alexis

Liked: Staff & service
It was nice
Stayed 1 night in May 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel clean and the workers very friendly n helpful
Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rafael M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and super quiet/except if you get a room facing the main road
Stayed 1 night in Jan 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
location
Stayed 2 nights in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Nori

Stayed 1 night in Oct 2023

8/10 Good

antonio

Stayed 1 night in Oct 2023

2/10 Terrible

Anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pague por una habitación presidencial y me entregaron una habitación sencilla, la chica de la recepción fue amable trato de ayudarme pero no estaba el supervisor para resolver el problema
Stayed 1 night in Sep 2023
Response from Hotel Gold Premium on 22 Sept 2023
Agradecemos su valoración, de parte del equipo administrativo del Hotel Gold Premium, tomaremos en consideración su comentario para seguir mejorando. Muchas gracias y le esperamos nueva vez en nuestras instalaciones para poder brindarle un mejor servicio.

2/10 Terrible

gregory

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greg Pimentel
No parking at all. Please be aware they will tell at the front desk of some source of parking but with no security.
Stayed 1 night in Aug 2023

4/10 Poor

Janny, Valrico

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband travel from Punta Cana and needed a place to rest for an activity in the Bonao area so we were grateful that there was availability so late into the night. The hotel was easy to find. Upon our arrival the parking lot is across the street in a plaza. There is an elevator which was convenient but you have to go thru the restaurant to go to the second floor which it’s where the hotel lobby is located. The front desk person was on her phone, she asked us to wait for her end her conversation. When told that we made a reservation thru Expedia she was not happy and stated that she did not like those reservations. The room was not as described on the picture. The lobby area was clean but the room was dirty and run down. There was a bag in the bathroom and a man’s shirt in the closet. With the previous guest garbage. The location is very noisy as it is located in a very active street above a restaurant. Unless it’s a emergency that there is no other option I would not recommend this place.
Stayed 1 night in Aug 2023

4/10 Poor

kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
not the fault of the hotel but a food truck parked on the side street and all night long idiots with music blaring from their cars woke me up. it went all night until 5am
Stayed 1 night in Jul 2023

2/10 Terrible

VINCENT, Plymouth

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No top bed sheet. No hot water day one. No water at all day two. No personal property safe. Room not secure, window latch broken. No service from receptionist. Room was loud. Left hotel one day early.
Stayed 3 nights in May 2023

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in May 2023

6/10 Okay

faustino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, was very nice, and safe location,everything clean
Stayed 15 nights in Jan 2023

6/10 Okay

Elsa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
El aire no funciona bien y el agua caliente tampoco

8/10 Good

Angie

Stayed 2 nights in Jul 2022
Response from angie on 25 Jul 2022
Gracia por su comentario, esperamos a ver llenado sus expectativas, y cualquier opinión nos ayudaría a mejorar

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2022

10/10 Excellent

Marcelino

Liked: Amenities, property conditions & facilities
Ecelente todos y recercionita muy cheveres. No tengo quejas le doy un 10
Stayed 7 nights in Apr 2022
Response from MARCELINO on 26 Apr 2022
Estamos comprometidos en ofrecerles un servicio de calidad y por ello agradecemos su preferencia durante su estadía su confianza y fidelidad nos han hecho crecer. Gracias por su apoyo. Esperamos siempre contar con su presencia. BENDICIONEs

6/10 Okay

Felipe Eusebio

Disliked: Amenities
Property very clean, place around it very safe
Stayed 7 nights in Jan 2022
Response from FELIPE EUSEBIO on 31 Jan 2022
Gracias por su comentario, es un grato placer escuchar su opinión, esperamos tenerle de regreso. Por nuestro establecimiento.

10/10 Excellent

Brandon, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers clean comfortable rooms at a very affordable price. There’s also a restaurant directly below the hotel at ground level.
Stayed 1 night in Nov 2021
Response from HOTEL GOLD PREMIUM on 24 Nov 2021
Estamos comprometidos en ofrecerles un servicio de calidad y por ello agradecemos su preferencia durante su estadía su confianza y fidelidad nos han hecho crecer. Gracias por su apoyo. Esperamos siempre contar con su presencia. BENDICIONES

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bang for your buck, hotel staff is friendly and helpful and informative.
Stayed 1 night in Oct 2021
Response from HOTEL GOLD PREMIUM on 4 Nov 2021
Es un placer para nosotros poder satisfacer sus necesidades, gracias por elegirnos. Cada día trabajamos, para darles un mejor servicio, agradecemos su confianza. Nuestra misión es poder apoyar cada uno de sus proyectos. Siempre, gracias por preferirnos.

10/10 Excellent

Roelof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional & Clean
We were in RD on business and urgently required accommodation close to Bonoa. The hotel was a peasant surprise to weary guests. The restaurant most probably served the best food we have eaten on our trip. Well done..
Stayed 1 night in Oct 2021
Response from HOTEL GOLD PREMIUM on 4 Nov 2021
Es un placer para nosotros poder satisfacer sus necesidades, gracias por elegirnos. Cada día trabajamos, para darles un mejor servicio, agradecemos su confianza. Nuestra misión es poder apoyar cada uno de sus proyectos. Siempre, gracias por preferirnos.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I needed a place with a bed and a shower. The hotel had both, however, the bed wasn’t comfortable and the pillows were rock solid.
Stayed 1 night in Jul 2021
Response from HOTEL GOLD PREMIUM on 26 Aug 2021
Thank you for your opinion, we value your comment to improve the stay for our clients, BLESSINGS.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the friendliness of the staff. Did not like the noise from the street
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2021

6/10 Okay

Ivan

Not worth the money
My stay in the hotel was ok, the following was what i did not like: The elevator was not working and had to climb stairs to my room on the 3rd floor. The room is labeled as a suite, suites usally have sofas and a table, none were present. Wifi only reached the hallway and not the room. No phone in room, was told it was due to remodelling which i did not see. Could not charge room service to the room, had to pay once delivered. Food came in styrofoam containers. To order food service i had to use whatsapp. For house keeping you have to go to the front desk to request cleaning. Staff is friendly. Will not stay there again.
Stayed 3 nights in Mar 2021
Response from HOTEL GOLD PREMIUM on 7 Apr 2021
Buen día caballero , reciba un cordial saludo en nombre de la empresa nos disculpamos por la demora al responderle, le explicamos lo siguiente el ascensor no esta en funcion por que debido que estamos esperando un permiso el cual aun no los tenemos a mano para ponerlo en función estamos trabajando en ese caso. lo del sofá y la mesa hemos movido todo lo que es esa parte por que estamos cambiando todo el confort para mejoría y comodidad de ustedes los huéspedes en el caso del restaurante ese servicio es aparte esa es otra administración diferente al hotel, en cuanto a la remodelación si se ha remodelado la recepción completa y no teníamos ascensor eso va incluido hay también. lo del restaurante esos envases es como medida de precaución por la pandemia . el mantenimiento es por que no todas personas le gustan que entren a su habitación sin su consentimiento y para evitar inconvenientes es mas factible que pidan la limpieza . pedimos disculpa por lo acontecido y esperamos que cambies de pensamiento y nos visites nueva vez les aseguramos que ya todo estara con el confort listo. DIOS LE CONTINUE BENDICIENDO A USTED Y LO SUYOS.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location in the city's center and the food is not too far away ,basically just downstairs.
Stayed 3 nights in Jan 2021
Response from HOTEL GOLD PREMIUM on 5 Feb 2021
ESTAMOS TRABAJANDO PARA BRINDAR EL MEJOR SERVICO

10/10 Excellent

Fred, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and responsive service. For the price I don't think there is anything wrong with this spot.
Stayed 2 nights in Oct 2020
Response from HOTEL GOLD PREMIUM on 2 Nov 2020
THANK YOU FOR YOUR COMMENT WE ARE ALWAYS TO SERVE YOU AND PROVIDE THE BEST SERVICE POSSIBLE.

4/10 Poor

Lee, New York

Disliked: Cleanliness, property conditions & facilities
It was close to the city but they don’t put enough sheets, only one tower, no elevator so if go with a big suitcase you have to carry yourself. The bathroom is not regular one.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Terry, Key West

Travelled with pets, Travelled with partner
Liked: Staff & service
The hotel is convenient to the center of the city, close to the central square, banking and shopping. There is a good restaurant in the hotel with fair prices and good food quality. The bed was good and the building was reasonably quiet, given the considerable noise of the city. The room itself could have been a little cleaner and better maintained, but it was priced fairly.
Stayed 2 nights in Jan 2020
Response from hotel on 31 Jan 2020
Good afternoon, sir, we thank you for your recommendations for what we are doing. Emphasize this request and at the same time we inform you that we are remodeling our facilities, thank you for your visit.

8/10 Good

Jose

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Jose

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La ducha no funcionaba Control remoto de TV y aire no funcionaba Entraba muchísima luz de noche Sin muebles ni sofá o sillón de lectura Sin cuadros, paredes vacías Baño sin ventana ni extractor de aire Personal amable Restaurant económico en el primer piso.
Stayed 1 night in Jan 2024

2/10 Terrible

Ambar

Stayed 1 night in Dec 2023

6/10 Okay

SEKJIN

Business traveller
주차장이 없었다.
Stayed 1 night in Nov 2023

6/10 Okay

Gianmarco, SANTO DOMINGO

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Las informaciones de la habitaciones no están de acorde a lo descrito en la página solicite una habitación para 2 adultos con dos camas y solo tenia 1
Stayed 1 night in Apr 2023

10/10 Excellent

Luz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
El personal fue muy atento.
Stayed 1 night in Mar 2023

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A

10/10 Excellent

Dennis

Stayed 1 night in Dec 2022

10/10 Excellent

Andres

8/10 Good

JUAN, ciuda de panama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Franklin

Stayed 3 nights in Mar 2022

10/10 Excellent

Erinson, Peralvillo

Travelled with group
Excelente
Stayed 2 nights in Feb 2022
Response from Erinson on 16 Feb 2022
Gracias por su comentario, es un grato placer escuchar su opinión, esperamos tenerle de regreso. Por nuestro establecimiento.

6/10 Okay

Lukas

Liked: Cleanliness
Stayed 1 night in Jan 2022

6/10 Okay

Erwin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El lugar dónde está el hotel es demasiado ruidoso, no lo recomiendo para descansar.
Stayed 4 nights in Nov 2021

6/10 Okay

STEPHANIA

Travelled with group
You get exactly what you pay for
There are not many options in Bonao and this one fulfilled what was needed: bed and hot shower. There was no internet and the bathroom was in poor conditions, communicating with the staff was also challenging. I wouldn’t stay there again and maybe search something in neighboring towns, but it was a fair value for the price.
Stayed 1 night in Sep 2021
Response from HOTEL GOLD PREMIUM on 4 Nov 2021
Stephania Hola], Gracias por comunicarte. Primero, me gustaría disculparme por su experiencia de servicio negativa con nuestro equipo de soporte técnico. Quiero que sepa que su reclamo y sus comentarios nos darán la oportunidad de mejorar y atender mejor a nuestros clientes en el futuro, por lo que he enviado su reclamo a nuestro equipo de administración de servicio al cliente para que lo investigue más. Puedo entender lo frustrante que debe haber sido. Aunque nos esforzamos por lograr la satisfacción del cliente al 100%, está claro que nos hemos quedado cortos en este caso, pero haremos todo lo posible para asegurarnos de que esto no vuelva a suceder. Lamento una vez más tu mala experiencia. Avíseme si tiene más preguntas, comentarios o inquietudes. Mejor, [ATT: RECEPCION]

8/10 Good

Sandro

Liked: Staff & service, property conditions & facilities, room comfort
Le recomando
Muy bien
Stayed 3 nights in Aug 2021
Response from HOTEL GOLD PREMIUM on 26 Aug 2021
Gracias valoramos mucho su opinión. Bendiciones.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Un hotel mal mantenido. Le pedimos un excedente para tener un jacuzzi, pero no tienen agua caliente, ¡qué estupidez!
Stayed 1 night in Jan 2020
Response from hotel on 5 Feb 2020
Buenas tardes les agradecemos por sus comentarios, ya que a través de ellos alcanzamos la excelencia en nuestros servicio , y por tal razón es que periódicamente les damos mantenimientos tanto a los calentadores y suministro de agua potable procurando la higiene y cuidado de nuestros huéspedes y colaboradores . ustedes son la razón del por que queremos constantemente ser mejor