My husband and I were there for 3 nights. Checking in was non eventful. The staff was great, the room was clean and the bed was comfortable. However, on Saturday I'd ask the "non-Caucasian" man if we could have our room cleaned. He pointed to a sign and stated due to COVID they didn't clean rooms; then he walked away. I asked if they could at least put clean towels in the room and empty the trash. According to the sign he pointed to, they will remove the trash, bring clean towels and tissue paper. Well, we returned at10 o'clock that night, there were no towels and the trash hadn't been removed and there wasn't any tissue. I had to call down for fresh towels and tissue paper, my husband walked down to retrieve. This man was rude and not willing to help a paying customer. This was the first time and the last time we will stay at this location. We are natives of Bolingbrook and come back to visit a couple of times a year. I spend my money where it is appreciated, he was not customer friendly. Also, they need to fix the giant pot holes in the parking lot, the last thing we needed was a flat tire from the craters in the parking lot.