Premium bedding, down duvets, in-room safe, desk

Reviews of Comfort Suites Airport

2.5 out of 5
Comfort Suites Airport
2906 S Vista Ave, Boise, ID

Reviews

8.2

Very good

Rating 10 - Excellent. 330 out of 723 reviews" "
Rating 8 - Good. 224 out of 723 reviews" "
Rating 6 - Okay. 81 out of 723 reviews" "
Rating 4 - Poor. 26 out of 723 reviews" "
Rating 2 - Terrible. 62 out of 723 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 1 May 2024
Hi David! Thank you for sharing your feedback with us! We're delighted to hear that you had a positive experience with our staff during your stay. Providing excellent customer service is a top priority for us, and we're glad to know that our team members made a positive impression on you.If there are any areas where we can further improve to enhance your overall experience, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite I booked was very unclean. There were stains and crumbs on the sofa. It was worn and dingy and looked like a college apartment sofa at a frat house. The lampshade had at multiple large stains on it. Multiple large stains on carpeting. Blood looking stain on sheet curtains. When I mentioned these items at checkout, management did not seem to care or even apologize. I’m not normally one to care, but their attitude towards it was discerning because they are obviously not going to fix it for the next person.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Paula! We apologize for the disappointing experience you had during your stay and thank you for bringing these concerns to our attention.Ensuring cleanliness and comfort for our guests is a top priority, and we're sorry to hear that the suite you booked did not meet your expectations. We will address these cleanliness issues with our housekeeping team to ensure that thorough cleaning processes are followed and that our rooms are maintained to the highest standards.Additionally, we apologize for any lack of attentiveness or concern from our management team during your checkout process. Providing exceptional customer service is important to us, and we will address this with our management team to ensure that all guest concerns are handled with care and professionalism.Your feedback is valuable to us as we continuously strive to improve our services and offerings. We hope to have the opportunity to welcome you back in the future for a much-improved stay. Thank you for bringing these concerns to our attention.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I needed; comfortable room, good breakfast, workout and pool/sauna availability. Good access to airport and city.
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello John,We are delighted to hear that you enjoyed your stay with us, and that our comfortable rooms, breakfast options, and fitness facilities met your expectations. Our convenient location makes getting to the airport and city easy for our guests. We appreciate your positive feedback and hope to welcome you back again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello John,We are thrilled to hear that you had such a wonderful experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Gale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Gale,We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. We value all guest comments as they help us improve our services for future visitors. Feel free to reach out to our management team directly to discuss your concerns further.

2/10 Terrible

SARAH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel does not rent to local residents. I did not find this out until had arrived to check in after already setting everything up online. It was very frustrating.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 15 Apr 2024
Hi Sarah! Thank you for taking the time to share your feedback. We apologize for the inconvenience and frustration you experienced upon learning about our policy regarding local residents at the time of check-in. We understand how disappointing this must have been, especially after you had completed your arrangements online.We strive to make our policies clear on all platforms and are currently reviewing how we can improve our communication to ensure that all guests are aware of our guidelines before arriving. This is an important part of making the check-in process as smooth as possible for everyone.We value your input and regret that your experience was not reflective of the high standards we aim to uphold. We hope to have the opportunity to serve you under different circumstances in the future, providing a more positive experience. Thank you again for your comments.

6/10 Okay

Elani

Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Elani,We appreciate you choosing to stay with us. Please feel free to reach out to us directly if you have any feedback to share from your recent visit. We value your input and aim to continuously improve our services for our guests.

2/10 Terrible

Sydney

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUGS! Stayed here for one night, checked for bed bugs but clearly not enough, woke up in the middle of the night with bites on my face and arms then found 2 bed bugs crawling across me. Upon further inspection the bed and couch were both very dirty. Staff did their best but we were told to wait almost 2 hours for a manager to arrive in order to discuss the situation.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Sydney,We sincerely apologize for the inconvenience you experienced during your stay. Our hotel takes matters of cleanliness and guest comfort very seriously, and we regularly conduct thorough inspections to ensure the highest standards are maintained. Rest assured, we have immediately escalated your concerns to our housekeeping and management teams for review and action. While we regret any delay in addressing your concerns, we appreciate your patience and understanding as we work to resolve this matter promptly. Your feedback is invaluable in helping us improve our services for future guests.

2/10 Terrible

Danna

Travelled with family
Disliked: Property conditions & facilities
The check in was fast and staff was friendly. There was a loud hum that vibrated the floor all night making it very difficult to sleep. This seems to be due to a pool fan below. The biggest issue was the the room was infested with ants which got into our food bag and were climbing over everything. When mentioned to front desk, he said it was because we left crumbs out. Super disappointed. Would not stay again.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Danna, We appreciate your feedback regarding your recent stay and apologize for any inconveniences you experienced. Your comments will be shared with our team for further review. It is our priority to ensure all guests have a comfortable stay and we regret if we fell short in this instance. We value your insights and hope you will consider reaching out to our management team directly to discuss your concerns further.

2/10 Terrible

Dusty, Bend

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reviews looked great, until you get there. The whole bathroom was water damaged, no fan, the shower curtain went too far out and there’s water all over the floor every time. The shower head was so rotten, rusted and moldy. Water was not coming out like it should. Asked them to fix that as having a bunch of kids and long hair girls it did not wash very well. The mattresses were sooo hard, and the pillows were the worse. Literally had to find a chiropractor and a mall massage the next day. Dreaded sleeping the next day. The pool was freezing. It was the worse 2 days.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Hi Dusty! Thank you for sharing your experience with us, although we're truly sorry to hear that your stay fell short of expectations. We apologize for the issues you encountered with the bathroom conditions, including water damage, lack of a fan, and a malfunctioning shower head. Rest assured, we take cleanliness and maintenance seriously, and we will address these concerns promptly to ensure they are resolved. We're also sorry to hear that the mattresses and pillows did not meet your expectations and caused discomfort. Our guests' comfort is important to us, and we regret any inconvenience caused. Additionally, we apologize for the discomfort you experienced due to the temperature of the pool. We understand how important it is for our guests to enjoy all the amenities we offer, and we regret any disappointment caused by this issue. Your feedback is valuable to us, and we will use it to improve our services and facilities for future guests. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust with a more enjoyable stay in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Paul,We are delighted to hear you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience.

8/10 Good

MELISSA

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Melissa,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Randy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omar went above and beyond to help me find my keys to my truck. He went out to the parking lot and found them under another car. We really appreciated him saving our trip and helping us out.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 12 Mar 2024
Hi Randy! Thank you for sharing your wonderful experience with us! We're thrilled to hear that Omar provided exceptional assistance and went above and beyond to help you find your keys. Providing outstanding service to our guests is our top priority, and we're delighted that Omar's efforts made a positive impact on your trip. We will be sure to pass along your kind words to him. We appreciate your feedback and hope to have the opportunity to welcome you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sauna was down but other then that everything was great.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 7 Mar 2024
Hi Travis! Thank you for sharing your feedback with us. We're pleased to hear that you had a great experience overall. We apologize for any inconvenience caused by the sauna being out of service during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations in this regard. We appreciate your understanding and patience, and we'll work to address the issue with the sauna as soon as possible to ensure that it's fully operational for our guests to enjoy in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another great stay. If there's anything else we can do to assist you, please don't hesitate to let us know.

2/10 Terrible

Debbie

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go to comfort inn with your companion animal. I have PTST and they don’t care. Then couldn’t get a refund box fighting expedia. Bad experience
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 7 Mar 2024
Hi Debbie! We're truly sorry to hear about your negative experience during your recent stay. We understand the importance of accommodating guests with service animals and individuals with specific needs, such as PTSD, and we apologize if we did not meet your expectations in this regard. It's distressing to hear that you encountered difficulties with your reservation and refund process, especially when dealing with a third-party booking platform like Expedia. We will review our procedures and communication channels to ensure that future interactions with guests and third-party booking platforms are handled more effectively and empathetically. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. If there's anything else we can do to assist you or address your concerns, please don't hesitate to reach out to us directly. We sincerely apologize for the inconvenience and frustration caused by your experience, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

8/10 Good

Jessica

Liked: Staff & service
Front desk staff is very nice. The place seems quiet, and good enough for an overnight stay. Everything seemed clean. The building is aging and it shows. Everything is older and hasn't been updated for quite a while. The mini fridge is loud.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 5 Mar 2024
Hi Jessica! Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you had a positive experience overall and that you found our front desk staff to be very nice. We appreciate your feedback regarding the condition of our building and the age of our facilities. While we strive to provide a comfortable and enjoyable experience for all of our guests, we understand that our property may show signs of aging. Please know that your feedback is important to us, and we will certainly take it into consideration as we continue to make improvements and enhancements to our property. We apologize for any inconvenience caused by the noise from the mini fridge in your room. Your comfort is important to us, and we will investigate this matter further to ensure that corrective action is taken to address this issue. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for another stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

8/10 Good

Jeanette

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Room was not very clean. Carpet was dirty and toothpaste on bathroom vanity. Short wall by bed had something disgusting on top of it and shower curtain did not keep water from getting on the floor
Stayed 1 night in Mar 2024
Response from Manager on 3 Mar 2024
Hello Jeanette,We appreciate your feedback and apologize for the inconvenience you experienced. We encourage guests to reach out to our management team directly to address any concerns during their stay. Thank you for bringing these issues to our attention.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to, nice room.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 1 Mar 2024
Hi Sandra! I'm glad to hear that you found the location convenient and enjoyed your room. If there's anything else we can assist you with or if you have any feedback on how we can make your experience even better next time, please let us know. We're here to help!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service
The property is always clean and the staff is friendly and efficient. Rooms are showing wear.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Kathy,We appreciate your kind words about our cleanliness and staff. We'll share your feedback about the room conditions with our team for improvements. Should you need further assistance, please contact our management directly.

10/10 Excellent

Julia

Thank you for putting us up for the night and being so polite and helpful.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Julia,We are delighted to hear that you had a positive experience during your stay with us. Our team always strives to provide excellent service to all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. We hope to welcome you back in the future.

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities
I will NEVER use Expedia again....
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Tina,We regret to hear about your experience. Your feedback is crucial, and we encourage you to reach out to our management team directly to address any concerns.

6/10 Okay

Melissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Feb 2024
Hi Melissa! Thank you for taking the time to share your feedback and for rating your stay with us as 3 out of 5. We appreciate your honesty and apologize for any aspects of your experience that may not have met your expectations. Your comments are essential to us as we strive to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

4/10 Poor

Christy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe, but a little yucky. Paint peeling from walls, black mold patterns in room. So many more options for just a little more money. Poorly done repairs. Lots of breakfast options but a little soggy and gross. Pack and plays seems to be dirty, broken and no sheets provided.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Christy,We're sorry to hear about your experience. We appreciate your feedback and will address your concerns with our team for improvement. We strive to provide a comfortable stay for all our guests and regret that we fell short in this instance. Your comments will help us enhance our services to deliver a better experience for future visitors.

2/10 Terrible

garrett

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel refused to let us check in because we were local .. we booked this and paid in advance through Expedia because our home was being repaired . We went to check in and said they have a no local policy for anyone living within 125 miles of their hotel .. this was a last minute prepaid booking so I was not able to cancel … and they would not help me recover a refund . I’ve recommended this exact hotel to all my family when they are in town visiting us .. I’m shocked that they would leave us stranded like this .
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 14 Feb 2024
Hi Garrett! We're truly sorry to hear about your experience and the inconvenience it has caused you. Please accept our sincerest apologies for the misunderstanding and frustration you encountered during your attempt to check in. We understand that being turned away due to a local policy after booking and prepaying for your stay must have been incredibly disappointing and unexpected. We sincerely apologize for any inconvenience or distress this may have caused. Your feedback is concerning, and we will be reviewing our policies and procedures to ensure that they are clearly communicated and applied consistently to prevent similar occurrences in the future. Regarding your prepaid booking through Expedia, we regret that we were unable to provide you with a refund due to the circumstances. However, we recommend reaching out to Expedia's customer service for further assistance in resolving this matter. If there's anything else you would like to discuss or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Charise, Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Abundant breakfast. Clean and convenient
Stayed 3 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Charise,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our abundant breakfast and found our hotel clean and convenient. We strive to provide the best possible experience for our guests and it's wonderful to know that we met your expectations. We appreciate your kind feedback and hope to welcome you back in the future for another great stay.

6/10 Okay

Shawna

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room needed vacuumed, I questioned the cleanliness of the sheets, there was soda or something sticky on the dresser top and there was gooey soap and hair in the shower among other things. We had three rooms and the others weren't as bad.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 9 Feb 2024
Hi Shawna! We apologize for the cleanliness issues you encountered during your stay. Your feedback is valuable, and we will address these issues with our housekeeping team to ensure they are rectified. We strive to provide a comfortable and clean environment for all our guests, and we regret that we fell short of your expectations on this occasion. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with a much better stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. A bit noisy as put guests all in one area of hotel.
Stayed 3 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Andrew,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the location. We apologize for any inconvenience caused by noise. We value your comments and will take them into consideration for future improvement in room allocation.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boise's Best
Great Value. Friendly staff. Very clean room really made a difference in our ability to rest. Good breakfast. Great value overall.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 2 Feb 2024
Hi Brian! Thank you so much for your outstanding feedback and for awarding us a perfect 10 out of 10 rating! We're thrilled to hear that you had such a fantastic experience during your stay with us and that you found our hotel to be Boise's best. We're delighted that you appreciated our friendly staff, clean rooms, and good breakfast offerings. Providing excellent value and ensuring a comfortable and enjoyable stay for our guests are our top priorities, and we're thrilled that we succeeded in providing you with just that. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional stay in the future!

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 31 Jan 2024
Hi Kyle! Thank you for choosing Comfort Suites Airport for your recent stay and for providing us with your feedback. We appreciate your rating of 8 out of 10 and for taking the time to share your experience with us. We are pleased to hear that overall, you had a positive experience during your stay. However, we are always striving to provide the best possible service and experience for our guests, and we would like to know more about how we can improve. If there are specific areas where you believe we could have done better, we would greatly appreciate hearing from you. Your insights will help us identify opportunities for enhancement and ensure that we continue to meet the expectations of all our guests. Thank you for choosing Comfort Suites Airport. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

10/10 Excellent

Maria, San Juan

Liked: Cleanliness, staff & service
It was a good property, very close to the airport
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 30 Jan 2024
Hi Maria! Thank you for choosing Comfort Suites Airport for your stay and for sharing your positive feedback with us! We're delighted to hear that you found our property to be good and conveniently located near the airport. Providing convenience and comfort for our guests is always our top priority, and we're pleased to know that we met your expectations in this regard. If there's anything else you loved about your stay or any suggestions for improvement, please feel free to share. We look forward to the pleasure of welcoming you back on your next trip!

10/10 Excellent

SHANNON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandma's Snow Trip
My stay there was great I enjoyed my conversations with Omar in the morning and for Zach coming through and helping us that late night with no heat in the room. I will definitely be back and recommend this property. Last but not least the Birthday Girl Madison she was a delight.
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on 25 Jan 2024
Hi Shannon! Thank you for choosing to spend your grandma's snow trip with us, and for sharing your wonderful feedback! We are thrilled to hear about your positive experiences, especially the enjoyable conversations with Omar and the late-night assistance from Zach during the heating issue. It warms our hearts to know that Madison added a delightful touch to your stay. Your kind words and perfect rating mean the world to us, and we genuinely appreciate your recommendation. We look forward to welcoming you back for another memorable stay.

4/10 Poor

Daniel

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
It was kind of a nightmare stay! First off, I saw they had 24 hr shuttle service, but just to double check I called the hotel the night before to make sure our super early flight could have a shuttle to the airport. They assured me it did and that we just had to talk to the front desk to confirm the time. Then I asked how much parking was while we were on vacation, to which I was told $8/day. Well we show up, the poor guy working was brand new and got locked out of his computer. So we sat and waited for 30 MINUTES for him to get help from his supposed "manager on site" who was in fact, at home. So after we get checked in, he then tells us their shuttle service isn't 24 hours and we cant get shuttled to the airport, and that parking was actually $15 a day! Double! So, needless to say, you cant trust anything they may tell you about their amenities!
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 25 Jan 2024
Hi Daniel We sincerely apologize for the challenges you encountered during your recent stay with us. Your feedback is crucial in helping us identify areas for improvement, and we appreciate you bringing these issues to our attention. We are deeply sorry for the miscommunication regarding the shuttle service and parking fees. This is not the level of service we strive to provide, and we understand the frustration these discrepancies may have caused. Rest assured that we will be addressing this internally to prevent similar situations in the future. Your experience is not reflective of our usual standards, and we genuinely regret any inconvenience you faced. We hope you would consider giving us another chance in the future to provide you with the positive stay you deserve.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 26 Jan 2024
Hi Michael! Thank you for taking the time to share your feedback and for rating your recent stay at Comfort Suites Airport as a 6 out of 10. We appreciate your honest evaluation and want to express our gratitude for your insights. We would love to hear more about your experience to better understand the areas where we can improve. Your feedback is invaluable to us, and any additional details you could provide would be greatly appreciated. Our commitment is to ensure each guest has a comfortable and positive experience, and we regret if we fell short of that during your stay. Please be assured that we take your comments seriously, and we will work diligently to address any areas that need improvement. Thank you for choosing us, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.

10/10 Excellent

Jonathan P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 25 Jan 2024
Hi Jonathan! Thank you for choosing Comfort Suites Airport for your recent stay, and a heartfelt thank you for the perfect 10 out of 10 rating! We are thrilled to learn that you had an exceptional experience during your time with us. Your positive feedback is truly uplifting for our team, and it serves as a great motivation to continue delivering outstanding service. We are delighted to have contributed to making your stay memorable and enjoyable. If there is anything specific you would like to highlight or share about your stay, we would love to hear more. Your insights are invaluable to us as we strive to maintain the highest standards of hospitality. Once again, thank you for your glowing review. We look forward to the pleasure of welcoming you back to Comfort Suites Airport for another outstanding stay.

6/10 Okay

Carrie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking lot was a pain in the butt with all the snow.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 23 Jan 2024
Hi Carrie! Thank you for choosing our hotel for your recent stay, and for sharing your feedback. We appreciate your honest comments. We want to extend my apologies for any inconvenience you experienced with the parking lot, especially in snowy conditions. Your feedback is valuable, and we will take it into consideration as we continually strive to improve the guest experience. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to reach out. We value your feedback as it helps us identify areas for improvement. Thank you again for your input, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

sandra

Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 23 Jan 2024
Hi Sandra! Thank you for choosing Comfort Suites Airport and for the outstanding 5 out of 5 rating! We are delighted to learn that your experience exceeded expectations. Your satisfaction is our utmost priority, and we appreciate your positive feedback. It's guests like you that inspire our team to continue delivering exceptional service and creating memorable moments. We look forward to the pleasure of hosting you again for another outstanding stay.

10/10 Excellent

sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello sandra,Thank you for your recent stay at our hotel! We are delighted to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back in the future for another exceptional stay.

8/10 Good

Patricia

Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Patricia,We appreciate you taking the time to rate our hotel. If you have any specific feedback about your stay, we encourage you to reach out to us directly so that we can address any concerns or issues. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Edward, Jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 20 Jan 2024
Hi Edward! Thank you for choosing to stay with us and for the fantastic 5 out of 5 rating! We are thrilled to learn that your experience exceeded expectations. It's fantastic to hear that our team's dedication to providing exceptional service and our amenities contributed to a memorable stay for you. We appreciate your positive feedback and look forward to hosting you again for another wonderful experience.

2/10 Terrible

Nancy, EATONVILLE

Travelled with family
The hotel canceled our reservation because we are local residents. Travelocity did not tell us that. We need our money back. We are very unhappy.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 18 Jan 2024
Hi Nancy! Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you experienced with your reservation. We understand that this situation has caused you great frustration, and we want to assure you that we take your feedback seriously. We regret any miscommunication that may have occurred regarding the policy for local residents, and we want to assure you that we will investigate this matter thoroughly to prevent a recurrence in the future. Regarding the refund, since your reservation was made through Travelocity, we recommend reaching out to their customer support as they handle reservations and payments. They will be able to assist you in addressing the issue and facilitating the refund process. If there is anything else specific you'd like to discuss or if you have additional concerns, please feel free to reach out. We value your feedback and the opportunity to address any outstanding issues. We sincerely apologize for any inconvenience caused, and we hope to have the chance to make things right in the future.

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Close to the airport.24 hour small gym. Friendly staff.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 18 Jan 2024
Hi Dennis! Thank you for choosing our hotel for your recent stay, and for sharing your wonderful feedback. We are thrilled to receive your excellent 5 out of 5 rating. Your positive comments about the good value, proximity to the airport, 24-hour small gym, and friendly staff are sincerely appreciated. We're delighted to hear that you had a great experience, and we're grateful for your kind words. If you have any special preferences for your next visit, please feel free to let us know. Thank you again for your kind words, and we look forward to the pleasure of welcoming you back to our hotel on your future travels.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good , comfortable, airport convenience.
Catching a plane . Close to airport . Just slightly of the interstate so more quiet then the other Boise airport hotels . Big rooms . Comfortable beds. Clean and functional workout room . Clean and working pool and jacuzzi. Breakfast included . It really is a great priced hotel for all you get . I am always willing to pay a bit more for extra comforts and this place doesn’t break the bank . Since it sits just below the vista near the airport / I84, it’s so quiet compared to other Boise area hotels .
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Heather,We're delighted to hear that you enjoyed your stay with us! It's always a pleasure to provide our guests with comfortable rooms, a clean and functional workout room, and a refreshing pool and jacuzzi. We appreciate your positive feedback regarding our breakfast inclusion and great pricing. Thank you for highlighting our convenient location near the airport and I-84, which offers a peaceful atmosphere compared to other hotels in the area. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Brandon,Thank you for choosing to stay with us! We are thrilled to hear that you had a fantastic experience during your stay. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back again in the future.

2/10 Terrible

Todd

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
No where was it indicated that one must be 21 or older to stay at this hotel. The description on this very app said any age was allowed. I had already payed to stay for 3 nights, yet appon arrival I was told (as an 18 year old) I cannot stay there wothout a 21 year old.
Stayed 3 nights in Dec 2023
Response from Manager on 7 Jan 2024
Hello Todd,Thank you for your feedback. We apologize for any confusion caused. Our hotel does have an age restriction policy and we strive to ensure this information is clearly communicated. We recommend reviewing our website or contacting our management for all the necessary details before making future reservations. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Firm mattress
For mattresses were very good for my back
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 30 Dec 2023
Hi James! Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the mattresses to be great for your back and appreciated their firmness. Guest comfort is a top priority for us, and we're glad that the sleeping experience met your expectations. If there's anything else specific you'd like to share or if there are other ways we can enhance your experience, please feel free to let us know. We appreciate your positive rating, and we look forward to the opportunity to welcome you back for another comfortable stay in the future.

6/10 Okay

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Would definitely come again. The breakfast was good. The fitness center was good. The hot tub was nice. Although it seemed like maybe the chlorine was a bit too high or something. My skin was red and irritated after being in the hot tub and it took some color out of mine and my daughter's swim suits. It was a tad disappointing that the sauna wasn't working. The couch in our room seemed like it could use a good cleaning. We arrived early and were told we couldn't check in early, even though the room was ready. So that was disappointing. All in all though, it was a good, affordable place to stay and I would come again.
Stayed 2 nights in Dec 2023
Response from Manager on 24 Dec 2023
Hello Sarah,We appreciate your positive feedback and are glad you enjoyed your stay, the breakfast, and the fitness center. We apologize for any inconvenience caused by the hot tub and the sauna, as well as for the condition of the couch in your room. We will make sure to address these matters with our team for improvement. Thank you for choosing to stay with us and we hope to welcome you back in the future.

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was great and very clean. Pool area and hot tub are nice. Breakfast was good....not super but better than a lot out there. Friendly staff! Only small complaint were my beds. Very stiff and not super comfy. Clean and quiet . Would recommend!
Stayed 2 nights in Dec 2023
Response from Manager on 24 Dec 2023
Hello Craig,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall and found the room and facilities to be clean and well-maintained. We appreciate your kind words about our friendly staff and the breakfast. We apologize if the beds didn't meet your expectations, and we'll take note of your feedback for future improvements. We value your recommendation and hope to welcome you back in the future for another great stay.

8/10 Good

Regan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 22 Dec 2023
Hi Regan! Thank you for taking the time to rate your recent stay with us. We're pleased to see that you gave us an 8 out of 10! Your feedback is valuable, and we're curious to know what aspects of your stay we could improve to make it a perfect 10. If there are specific areas that stood out to you, or if you have any suggestions, we'd love to hear them. Our team is committed to enhancing our services, and your insights play a crucial role in that process. We look forward to the opportunity to welcome you back and provide an even better experience.

8/10 Good

Kevin

Business traveller
Good location, food nearby.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 13 Dec 2023
Hi Kevin! Thank you for choosing to stay at our hotel and for taking the time to leave your feedback. We're delighted to hear that you found our location convenient with good dining options nearby. Your satisfaction is our priority, and we appreciate your positive comments. If there's anything specific you feel we could improve upon to earn that extra star, please feel free to share additional details. Your insights are valuable as we continually strive to enhance our guests' experiences. We hope to have the pleasure of welcoming you back on your next visit to the area. If there's anything we can do to make your stay even better, please don't hesitate to let us know.

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good. Pool was cold and windows were required to be open which made the pool room cold in winter. Also, no additional sheets or pillows were provided for the hide-a-bed, so not very accommodating.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 12 Dec 2023
Hi Doug! Thank you for sharing your feedback with us. We're pleased to hear that your overall experience was good, but we apologize for the inconveniences you encountered during your stay. We appreciate your comments regarding the pool room temperature, and we will explore ways to improve the comfort for our guests in the winter months. Additionally, we apologize for the oversight in not providing additional sheets or pillows for the hide-a-bed, and we will address this to ensure better accommodation in the future. Your input is valuable to us, and we strive to make improvements based on guest feedback. If there's anything else you'd like to share, please feel free to reach out directly. We hope to have the opportunity to host you again and provide you with an even more enjoyable stay.