Dear Katrice,I am sincerely sorry that you had a negative experience during your stay with us. We appreciate your feedback, and I want to assure you that your opinion is crucial for us as it helps us constantly improve.First, I apologize for any behavior that you perceived as cold or rude from our staff. We pride ourselves on providing friendly and welcoming service, and we clearly did not meet our own expectations this time. I will ensure that the entire team receives additional customer service training to prevent this from happening again.Regarding the issue of dogs in the restaurant, I completely understand your concern about hygiene and the comfort of all our guests. Our policy is to allow access only to service dogs, and I'm sorry this policy was not respected. We will investigate the incident and take the necessary steps to ensure compliance with our policies and to prevent similar situations in the future.Once again, thank you for pointing out these areas for improvement. We appreciate your kind words about Lux and Brandon, and we will be sure to recognize their excellent service.

Good morning!!Thank you very much for your comments, we hope to have you again with us.

Thank you very much for the comments, we hope to have you again with us.

Thanks for all

Dear Mrs, ErwinThank you for taking the time to tell us about her experience at Residence Inn Bogotá.Please note that her comments are very valuable to us. We use feedback, like yours, to make continuous changes to improve the guest experience.

Thank you very much for your comments, we will replicate them with our teams to continue with our good practices, thank you very much again.

Muchas gracias por su calificación.

Dear Mr. Andrew,Thank you for taking the time to tell us about your experience at Residence Inn Bogotá.Please note that your feedback is very valuable to us. We use feedback, like yours, to make continuous changes to improve the guest experience.We hope you will give us the opportunity to serve you again in the future.Sincerely,

Dear Mr, BenoitThank you for taking the time to tell us about her experience at Residence Inn Bogotá.Please note that her comments are very valuable to us. We use feedback, like yours, to make continuous changes to improve the guest experience.We hope you will give us the opportunity to serve you again in the future.

Dear LarryThank you for taking the time to tell us about your experience at Residence Inn Bogotá.Please know that your feedback is extremely valuable to us.It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I am happy you enjoyed your stay with us and the facilities and service experience were what you expected and deserve.We hope that you will give us the opportunity to serve you again in the future.

Dear MiguelThank you for taking the time to tell us about your experience at Residence Inn Bogotá.Please know that your feedback is extremely valuable to us.It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I am happy you enjoyed your stay with us and the facilities and service experience were what you expected and deserve.We hope that you will give us the opportunity to serve you again in the future.

EstimadosFue un gusto tenerlos con nosotros y nos encantaría tener la oportunidad de compartir con ustedes en una próxima ocasión.

EstimadosFue un gusto tenerlos con nosotros y nos encantaría tener la oportunidad de compartir con ustedes en una próxima ocasión.Cordialmente,

Dear Mr TiaWas a pleasure having you we us ! We really apreciate the time you took to share how was your stay.Any comment that you have regarding it help us to improveHope to see you soon !

Estimado Sr. Gladys¡Fue un placer tenerte con nosotros!Realmente apreciamos el tiempo que se tomó para compartir cómo estuvo su estadía.Cualquier comentario que tengas al respecto nos ayuda a mejorar.Espero verte pronto !

Estimado Gracias por tomarse el tiempo para calificar su experiencia en Residence Inn Bogotá.Tenga en cuenta que su calificación es muy valiosa para nosotros.

Muchas gracias, por su calificación.Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Atentamente,

Dear.Thank you for taking the time to tell us about your experience at Residence Inn Bogotá.Please know that your feedback is extremely valuable to us.It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I am happy you enjoyed your stay with us and the facilities and service experience were what you expected and deserve.We hope that you will give us the opportunity to serve you again in the future.

Muchas gracias por su amable comentario y calificación, los esperamos pronto.

Dear Mr Javier.Was a pleasure having you we us ! We really apreciate the time you took to share how was your stay.Any comment that you have regarding it help us to improveHope to see you soon !

Estimada MariaFue un gusto tenerlo hospedado con nosotros y nos encantaría tener la oportunidad de compartir con usted en una próxima ocasión.Cordialmente,

Estimada MariaFue un gusto tenerlo hospedado con nosotros y nos encantaría tener la oportunidad de compartir con usted en una próxima ocasión.Cordialmente,

DearWas a pleasure having you we us ! We really apreciate the time you took to share how was your stay.Any comment that you have regarding it help us to improveHope to see you soon !

Dear Mr EricThank you very much for his comment, we hope you choose us for your next stay in Bogota.

Dear Mr John.Was a pleasure having you we us ! We really apreciate the time you took to share how was your stay.Any comment that you have regarding it help us to improveHope to see you soon !

Muchas gracias por su comentario y calificación, deseamos que pronto retorne a nuestra propiedad, muchos éxitos y bendiciones.

DearThank you for taking the time to tell us about your experience at Residence Inn Bogotá.Please know that your feedback is very valuable to us. We use feedback, like yours, to continually make changes to improve the guest experience.We hope you will give us the opportunity to serve you again in the future.Again, thank you for choosing Residence Inn Bogotá, and if I can help you, please contact me directly at T + 57 1 4846989 or mfrontresidence@oxohotel.com.Sincerely,

DearThank you for taking the time to tell us about your experience at Residence Inn Bogotá.Please know that your feedback is very valuable to us. We use feedback, like yours, to continually make changes to improve the guest experience.We hope you will give us the opportunity to serve you again in the future.Again, thank you for choosing Residence Inn Bogotá, and if I can help you, please contact me directly at T + 57 1 4846989 or mfrontresidence@oxohotel.com.Sincerely,

Dear AndrewIt is a pleasure for us to have had you at home, and above all we appreciate the time you took to give us your opinion about our facilities.We will continue working to implement improvements in our property, we regret that your stay was not entirely successful.

DearThank you for taking the time to tell us about your experience at Residence Inn Bogotá.Please know that your feedback is very valuable to us. We use feedback, like yours, to continually make changes to improve the guest experience.We hope you will give us the opportunity to serve you again in the future.Again, thank you for choosing Residence Inn Bogotá, and if I can help you, please contact me directly at T + 57 1 4846989 or mfrontresidence@oxohotel.com.Sincerely,

DearThank you for taking the time to tell us about your experience at Residence Inn Bogotá.Please know that your feedback is very valuable to us. We use feedback, like yours, to continually make changes to improve the guest experience.We hope you will give us the opportunity to serve you again in the future.Again, thank you for choosing Residence Inn Bogotá, and if I can help you, please contact me directly at T + 57 1 4846989 or mfrontresidence@oxohotel.com.Sincerely,

Dear Sebastian Was a pleasure having you we us ! We really appreciate the time you took to share how was your stay. Hope to see you soon !Best Regards,

Dear Mr AlbertoWas a pleasure having you we us ! We really apreciate the time you took to share how was your stay.Any comment that you have regarding it help us to improveHope to see you soon !Best Regards,

Dear Mr Ricardo Carriedo de MWas a pleasure having you we us ! We really apreciate the time you took to share how was your stay.Any comment that you have regarding it help us to improveHope to see you soon !

Was a pleasure having you we us ! We really appreciate the time you took to share how was your stay. Hope to see you soon !

Was a pleasure having you we us ! We really appreciate the time you took to share how was your stay. Hope to see you soon !

Dear Mr JeanWas a pleasure having you we us ! We really apreciate the time you took to share how was your stay.Any comment that you have regarding it help us to improveHope to see you soon !Best Regards,Daniel Piñeros.

Dear Mrs Katharine,Was a pleasure having you we us ! We really apreciate the time you took to share how was your stay.Any comment that you have regarding it help us to improveHope to see you soon !Best Regards,Daniel Piñeros.

Dear Evan,Was a pleasure having you we us ! We really apreciate the time you took to share how was your stay.Any comment that you have regarding it help us to improveHope to see you soon !Best Regards,Daniel Piñeros.

Dear Semsettin Cenk,Thank you for leaving your score.We are pleased to know that your stay was pleasant.We would love to host you again when your plans bring you to Bogota.Best regards,

Dear Melissa,Thank you for taking the time to tell us why our service failed to meet your expectations. There are always many aspects we need to work on to make our hotel better and you have certainly helped us do that. We do look forward in the hope of being able to welcome you back in the near future to enjoy our improvements and give us the opportunity of serving you as you very well deserve.Thank you again for your comments. We hope that you will give us another chance to serve you.

Dear Jon,Thank you very much for writing to us.We are delighted that you enjoyed your stay. Your comments help us to be better every day.We hope to have the pleasure of serving you again.Sincerely,

Dear Ulpiana,Thank you for sharing your comments. Your feedback is very important to us.We hope to have the pleasure of serving you again.

Estimada Marlis,Gracias por dejar su puntuación acerca de su estadía.Nos complace saber que disfrutó su visita. Esperamos tener la oportunidad de darle la bienvenida nuevamente.

Dear Marielle!We are delighted that you enjoyed your stay. Feedback like yours encourages us to continue to provide the best possible service.We hope to have the honor of welcoming you in the future.Sincerely,