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Reviews of Hotel Dann Carlton Bogota

4 out of 5
Hotel Dann Carlton Bogota
Avenida 15 No 103-60, Bogotá, Distrito Capital

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1002 reviews" "
Rating 8 - Good. 246 out of 1002 reviews" "
Rating 6 - Okay. 70 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Christian, Royal Palm Beach

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Great place to stay if you’re on a budget, but you get what you pay for. Front Desk Staff - 5 Stars Rooms - 4 Stars Breakfast - 5 Stars Breakfast Staff - 1 Star Location - 3 Stars Bar - 3 Stars Bar Staff - 5 Stars Gym - 2 Stars
Stayed 3 nights in Apr 2024
Response from Diana Cortés. on 22 Apr 2024
Dear guest.We appreciate your comments and the rating you have given to his experience with us. It will always be a pleasure to serve you. We hope for your soon return.

6/10 Okay

Mpho

Liked: Cleanliness, property conditions & facilities
Stayed 16 nights in Mar 2024
Response from Diana Cortés. on 16 Apr 2024
Apreciado (a) huésped. Agradecemos la calificación que le ha otorgado a su experiencia con nosotros y lamentamos los inconvenientes que hayan afectado su percepción. Esperamos poder atenderle en una próxima oportunidad.

10/10 Excellent

Kazem

Liked: Cleanliness, staff & service, amenities
Enjoyed my stay
Stayed 4 nights in Apr 2024
Response from Diana Cortés. on 15 Apr 2024
Dear guest.We appreciate your comments and the rating you have given to his experience with us. We hope to have you back very soon.

10/10 Excellent

Juliette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención de la chica y del señor Calvo fue excelente!! Los chicos que limpiaban la habitación súper amigables también.
Stayed 4 nights in Apr 2024
Response from Diana Cortés. on 10 Apr 2024
Apreciada huésped. Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad y continuar siendo su hotel de preferencia en la ciudad.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying there
Stayed 2 nights in Apr 2024
Response from Diana Cortés. on 8 Apr 2024
Dear guest.We appreciate your comments and the rating you have received from your experience with us. We hope to have the pleasure of serving you in the next opportunity and continue to be your preferred hotel in the city.

10/10 Excellent

Miliene, Oranjestad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very spacious. Breakfast is delicious. 24hour room service. I would definitely come back to this hotel
Stayed 4 nights in Apr 2024
Response from Diana Cortés. on 12 Apr 2024
Dear guest.Thank you very much for your kind comments and for the rating you have given to his experience with us. We hope for his soon return.

10/10 Excellent

Marcela, Heredia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was really nice and they had good prices
Stayed 4 nights in Feb 2024
Response from Diana Cortés. on 1 Apr 2024
Dear guest.We appreciate your comments and the rating you have given to your experience with us. We hope to have you back very soon.

8/10 Good

Hilda

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Diana Cortés on 2 Mar 2024
Apreciada huésped. Agradecemo la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad,

10/10 Excellent

Andrés

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Diana Cortés on 2 Mar 2024
Apreciado huésped. Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe ... my first choice when visiting Bogota. The breakfast is good too!
Stayed 3 nights in Feb 2024
Response from Diana Cortés on 2 Mar 2024
Dear guest.Our sincere thanks for your comments and for the rating you have given to his experience at the hotel. We hope to have you back very soon.

10/10 Excellent

Heroll

Liked: Cleanliness, staff & service, amenities
Convenient location near everything
Stayed 3 nights in Feb 2024
Response from Diana Cortés. on 28 Feb 2024
Apreciado huésped.Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerle muy pronto de regreso.

10/10 Excellent

Ernie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente. Personal muy amable, especialmente personal de recepcion y consejeria. muy buena experiencia.
Stayed 3 nights in Feb 2024
Response from Diana Cortés. on 22 Feb 2024
Apreciado huésped. Agradecemos sinceramente sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerle de regreso muy pronto.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, hard to get to without a cab
Stayed 4 nights in Feb 2024
Response from Diana Cortés. on 14 Feb 2024
Dear guest.We appreciate your comments and the rating you have given to his experience with us. We hope to have you back very soon.

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel in a lovely area of Bogotá. Nice and close to the Usaquen flea market and Zona T and not too far from the city centre. Best part of the experience has to be the service. Everyone was so warm and welcoming from the first minute to the last!
Stayed 3 nights in Feb 2024
Response from Diana Cortés. on 12 Feb 2024
Dear guest.Our sincere thanks for his valuable comments and for the rating he has given to his experience with us. We hope to have the pleasure of serving you again and continue being your preferred hotel in the city.

2/10 Terrible

Taneq

Disliked: Cleanliness, staff & service, property conditions & facilities
Mal
Stayed 2 nights in Feb 2024
Response from Diana Cortés. on 9 Feb 2024
Apreciado huésped. Lamentamos mucho los inconvenientes que han ocasionado su insatisfacción. De ser posible nos gustaría ampliar la información al respecto para tomar las acciones pertinentes. Esperamos poder atenderle en una próxima oportunidad.

8/10 Good

Lina, davenport

Travelled with family
Liked: Staff & service, property conditions & facilities
M
Stayed 4 nights in Jan 2024
Response from Diana Cortés. on 9 Feb 2024
Apreciada huésped. Agradecemos la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.

8/10 Good

john, fort worht

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa and gym are not accessible by elevator, only by stairs. A major reason I chose this hotel was for the spa and gym. Very disappointed.
Stayed 6 nights in Feb 2024
Response from Diana Cortés. on 8 Feb 2024
Dear guestThank you very much for your comments and for the rating you have given to your experience with us, this allows us to take improvement actions for the benefit of our clients.

10/10 Excellent

Jill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay in general
Stayed 2 nights in Feb 2024
Response from Diana Cortés. on 5 Feb 2024
Dear guest.We appreciate your comments and the rating you have given to his experience with us. We hope to have you back very soon.

6/10 Okay

Jean-Pierre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
One of the Best hotel in bogota 💯
Stayed 3 nights in Jan 2024
Response from Diana Cortés. on 30 Jan 2024
Dear guest.We appreciate his valuable comments and we certainly hope to have him back very soon.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Diana Cortés. on 29 Jan 2024
Apreciada huésped. Agradecemos la calificación que le ha otorgado a su experiencia en el hotel. Esperamos tenerla muy pronto de regreso.

8/10 Good

MARCONDES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo-benefício!
Muito boa. Excelente custo-benefício. Ótimo café da manhã. Instalações modernas em prédio antigo, mas bem preservado e localizado à 10 minutos (carro) da Zona T!
Stayed 5 nights in Dec 2023
Response from Diana Cortés. on 16 Jan 2024
Querido convidado.Nossos sinceros agradecimentos pelos seus comentários e pela avaliação que você deu à sua experiência conosco. Esperamos tê-lo de volta em breve.

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Diana Cortés on 10 Jan 2024
Apreciado huésped. Nuestros sinceros agradecimientos por la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerlo muy pronto de regreso.

10/10 Excellent

ALEXANDER

Response from Diana Cortés on 10 Jan 2024
Apreciado huésped. Nuestros sinceros agradecimientos por la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerlo de regreso muy pronto.

8/10 Good

Miroslava

Stayed 8 nights in Dec 2023
Response from Diana Cortés on 4 Jan 2024
Apreciado huésped. Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos su pronto regreso.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Diana Cortés on 2 Jan 2024
Apreciado huésped.Agradecemos la calificación que le ha otorgado a su experiencia con nosotros esperamos tener en gusto de atenderle en una próxima oportunidad.

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a relatively central location. The staff were helpful and friendly. The room was nice, clean and just what we needed. Everything was great!
Stayed 1 night in Dec 2023
Response from Diana Cortés on 27 Dec 2023
Dear guest.We appreciate your comments and the rating you have given to his experience with us. We hope to have the pleasure of serving you in the next opportunity.

10/10 Excellent

Ivan

Stayed 4 nights in Dec 2023
Response from Diana Cortés on 13 Jan 2024
Apreciado huésped, Nuestros sinceros agradecimientos por la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerle de regreso muy pronto para tener el gusto de atenderle.

8/10 Good

Heroll

Liked: Amenities
It’s a nice property with a lot of possibilities. Unfortunately during this stay, I was given a room with no room darkening meaning I couldn’t get any rest during the day and privacy was limited at night since other guests could potentially see through the shades.
Stayed 4 nights in Dec 2023
Response from Diana Cortés. on 13 Dec 2023
Dear guest.Thank you very much for sharing your experience with us. We will take your comments into account so that during your next stay we can assign a room according to your specifications. We hope for your soon return.

6/10 Okay

Dressel, St. Louis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was at this property for 3 nights. It is Short staff in the restaurant and bar. One night the bar and restaurant was great then the next night no bartender and at the restaurant the waiter just simply disappeared and never returned and the food the second night was disappointing too.
Stayed 3 nights in Dec 2023
Response from Diana Cortés. on 11 Dec 2023
Dear guest.We are very sorry for the situation presented and of course we will take the appropriate actions to improve.We hope to serve you in the next opportunity.

10/10 Excellent

Megan

Stayed 4 nights in Dec 2023
Response from Diana Cortés. on 7 Dec 2023
Apreciada huésped. Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerle de regreso muy pronto.

8/10 Good

Miguel

Stayed 3 nights in Nov 2023
Response from Diana Cortés. on 18 Dec 2023
Apreciado huésped. Nuestros sinceros agradecimientos por sus valiosos comentarios y esperamos tener el gusto de atenderle en una próxima oportunidad.

10/10 Excellent

Hernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la atención del personal es lo mejor. pueden mejorar los alimentos
Stayed 5 nights in Nov 2023
Response from Diana Cortés. on 27 Nov 2023
Apreciado huésped.Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerlo de regreso muy pronto.

10/10 Excellent

Guarocuya

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Diana Cortés. on 22 Nov 2023
Dear Mr. Gonzalez.We appreciate your comments and the rating you have given to his experience with us. We hope to have the pleasure of serving you in the next opportunity.

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
waiting staff in the restaurant was not very attentive, borderline rude is my only observation, otherwise everyone from front desk to maid and bar service was outstanding
Stayed 7 nights in Nov 2023
Response from Diana Cortés. on 20 Nov 2023
Dear guest.We appreciate the time you have taken to rate his experience with us. We will take your comments into account when taking improvement actions. We hope to have you back very soon.

10/10 Excellent

danilo

Stayed 2 nights in Nov 2023
Response from Diana Cortés. on 20 Nov 2023
Apreciado huésped. Agradecemos el tiempo que se ha tomado en calificar su experiencia con nosotros. Esperamos tenerlo de regreso muy pronto.

10/10 Excellent

mauricio

Stayed 1 night in Nov 2023
Response from Diana Cortés. on 20 Nov 2023
Apreciado huésped. Agradecemos el tiempo que se ha tomado en calificar su experiencia con nosotros. Esperamos tenerlo de regreso muy pronto.

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Hotel service Restaurant
Stayed 3 nights in Nov 2023
Response from Diana Cortés. on 16 Nov 2023
Dear guest.We appreciate your comments and the rating you have given to his experience with us. We hope to have the pleasure of serving you in the next opportunity.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Diana Cortés. on 14 Nov 2023
Apreciado huésped. Agradecemos la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, good breakfast, only one suggestion it would be nice if there was glass covering the food for the breakfast buffet
Stayed 3 nights in Nov 2023
Response from Diana Cortés. on 14 Nov 2023
Dear guest.We appreciate your comments and the rating you have given to his experience with us. We hope to have the pleasure of serving you in the next opportunity.

8/10 Good

Maritza

Stayed 2 nights in Nov 2023
Response from Diana Cortés. on 4 Dec 2023
Apreciada huésped. Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.

4/10 Poor

Sergio

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was in poor condition. Shower was leaking and curtain in room was falling apart. Room looks outdated. There is no way to hang changing clothes in bathroom. I stayed at room # 208
Stayed 4 nights in Nov 2023
Response from Diana Cortés. on 8 Nov 2023
Dear guest.We appreciate your comments as they allow us to take actions for improvement. Of course we will take your comments into account and we hope to have the opportunity to serve you again.

10/10 Excellent

Joseph, Conroe

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and location.
Stayed 2 nights in Oct 2023
Response from Diana Cortés. on 3 Nov 2023
Dear guest.We appreciate your comments and the rating you have given to his experience with us. We hope to have the pleasure of serving you in the next opportunity.

10/10 Excellent

Lynne

Stayed 1 night in Oct 2023
Response from Diana Cortés. on 20 Nov 2023
Dear guest.We appreciate the time you have taken to rate his experience with us. We hope to have you back very soon.

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Diana Cortés. on 25 Oct 2023
Apreciada huésped. Nuestros agradecimientos por la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerla muy pronto de regreso.

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Diana Cortés. on 19 Oct 2023
Apreciado huésped. Agrademos la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.

8/10 Good

Rodrigo

Stayed 3 nights in Oct 2023
Response from Diana Cortés. on 16 Oct 2023
Apreciado huésped. Agradecemos la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerlo de regreso muy pronto.

10/10 Excellent

viviane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room service, and the food was amazing.
Stayed 3 nights in Oct 2023
Response from Diana Cortés. on 11 Oct 2023
Dear guests.We appreciate the time she has dedicated to letting us know her comments about her experience at the hotel.Let this be the opportunity to thank you for choosing us and reiterate our commitment to service.We hope to have you back very soon.

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great over all property.
Response from Diana Cortés. on 11 Oct 2023
Dear guest.We appreciate the time he has dedicated to letting us know his comments about his experience at the hotel.Let this be the opportunity to thank you for choosing us and reiterate our commitment to service.We hope to have you back very soon.Cordially.

10/10 Excellent

Carlos

Stayed 6 nights in Sep 2023
Response from Diana Cortés. on 2 Oct 2023
Apreciado huésped. Agradecemos la calificación que le ha otorgado a su experiencia en el hotel. Esperamos su pronto regreso.

2/10 Terrible

Mauricio

Stayed 1 night in Sep 2023
Response from Diana Cortés. on 9 Oct 2023
Apreciado huésped. Agradecemos el tiempo que se ha tomado para calificar su experiencia con nosotros. De ser posible nos gustaría conocer más detalles acerca de su insatisfacción de manera que podamos tomar las acciones correctivas pertinentes.