Verified review
2/10 Terrible
Luis
15 Jul 2026
Disliked: Staff & service, amenities, property conditions & facilities
Our experience was nothing as we expected. Usually, I rate 5 stars, because I expect the service and hospitality. The hotel smelled like cigarettes, the reception was 50/50 helpful, but not a VIP service as expect in any hospitality service. We had an issue with a food delivery and lost 100,000 COL, because the receptionist wouldn't call our room; a limited service because he claimed there were 3 guests with same name and he states that its not in him to call the 3 rooms to see who ordered the food. The app charged me, no food was given, no service from that person in the front desk. Fine, we decided to still extend our stay and ever since that incident, their staff was more unpolite, the breakfast is simple, and the lady serving the breakfast rushing us to hurry eat and with an attitude that I asked myself, why are they working here.? Furthermore,our room had no WIFI, we asked for a change, which they did, but the room they gave us didnt have door handles, the bathroom no soap, no shampoo, the walls very filty and mouldy that my family got a virus and had to visit the doctor.We had 3 more nights in bogota so we said, lets ignore everything and extend our stay and that is when we realized they wanted to kick us out. The hotels.com app showed availability and they said if you pay via the app, we wont be able to get a room nor claim a refund. so? my magic question, why does your app show availability? we reserved at tequerdama and left. WAIT, NO THANK YOU WAS SAID either
Stayed 1 night in Jul 2026
