I needed a room with two comfortable beds for the first night and received a room with one bed and a terribly uncomfortable sofa bed so I requested the correct room but they did not have any more doubles. Then I had to pay for an extra room the first night so my family could sleep comfortably. The second night was just the same. I had booked two double rooms for that night and was still not given what I needed. I had to rent another extra room so I ended up paying for six nights instead of three which made things a lot more expensive. I was told that Expedia does that a lot so I won't be using Expedia again.
I gad never heard of a Hawthorne Suites before, but I will certainly stay at them again! The room was updated with nice fixtures, the kitchen was well furnished, and the spacious bathroom was great! There is a managers reception Mon.-Wed evenings, according to the menu posted on the refrigerator, and the hotel has a large gym. Finally, all the hotel staff were friendly and helpful.
The rooms are newly renovated, beautiful, comfortable, clean and quiet.
They were finishing up the renovation of the restaurant and meeting room. Again very comfortable and a very enjoyable experience. Staff was very nice and polite
I would recommend this hotel to everyone staying in the area.
Front desk clerk was great his name was Luis, he explained the concept of extended stay even though we were only there for a long weekend. Printed up gps maps for anywhere we wanted to go, ( food, zoo,,, Kings Island.) staff recommended best places for a family meal. Hotel was clean and quite even though there were animals there. We did not hear or smell them.
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