I paid more for a room with a jetted bath as, after a 10 hour drive from Dunedin, I thought it would be a nice luxury. Turns out the bath was broken :( Other rooms, with working baths were available but I was knowingly put into a room that had been knowingly damaged by a previous visitor. The iron was damaged and leaked water everywhere. The fridge was broken and shelves fell out. The staff I spoke with were absolutely lovely and offered me access to the bath in an adjacent room. I appreciated this but not the inconvenience. When I spoke to the decision makers, they just got defensive and didn't seem to understand where my disappointment was coming from. That said, after a long, tedious and repetitive conversation, I did get a partial refund. The main point that seemed not to get through though was that the room was not fit for purpose and, with other rooms available, should never have been offered.