Black River Holidays from £1,658

Very relaxing and tropical getaway great for a good relaxing vacation

Had an awesome time with my family, highly recommend!

Fantastic entertainment team and good food. Staff were mostly helpful, the hotel was clean, and there were always plenty of sun loungers available. The water slides are great and the buffet was excellent, especially at breakfast. No problem getting reservations at the other restaurants- steak house is great others are average. The beach is nice, although we found it even better if you walk a few minutes away from the hotel. Unfortunately, I can’t give 5 stars because of some of the day pass and weekend guests. Large groups would arrive and be extremely loud and disruptive, with shouting, screaming, twerking and excessive drunken behaviour around the pool areas. On one occasion, a guest was sick in the pool, resulting in its closure. On a separate occasion, another intoxicated guest had to be taken away from the pool area in a wheelchair. This was particularly noticeable at weekends and did affect the atmosphere. We missed the foam party because the pool had to be closed after someone was sick in it. Our flight was delayed by an hour, but the transfer provider would not adjust our return transfer time. This left us with the choice of arriving at the airport around five hours early or paying $70 for a taxi. Be careful with your wristband- I was initially charged $250 when mine was lost, although this was later waived after I complained. Overall, there is a lot to like about the hotel, but the weekend atmosphere and transfer issue prevented this from being a 5-star experience.

Excellent Resort, especially all the excellence club amenities

Expansive and grand looking property - lovely pool with waterfalls and very helpful and cheerful staff with towels etc. Multiple beach areas to hang out but wish the beaches were swept in the mornings. Also would be nice if we were told about all of the amenities upon arrival such as beach area with the water sport activities - wasn’t aware until day before departure. An information booklet in the rooms would have been helpful. Unfortunately, the area where my room is located had an awful sewer odor which I’m assuming came from a standing water area outside which definitely should be treated - very unpleasant! Staff selling certain promotional products are way too aggressive and I felt harassed. Other than that I had a great time and the overall experience was good. There are a number of wonderful gift shops with great and useful products. There are several restaurants including three buffets with great breakfast items but I was not impressed with the buffet dinners - needs improvement with taste, quality and presentation. There are several other non buffet restaurants including Japanese, Mexican, Italian, seafood etc. I tried the Japanese that was okay but actually was leaning more to being Chinese. Overall my experience was a 7/10.