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Reviews of Hilton Birmingham Metropole

4 out of 5
Hilton Birmingham Metropole
National Exhibition Centre, Birmingham, England

Reviews

7.8

Good

Rating 10 - Excellent. 198 out of 466 reviews" "
Rating 8 - Good. 107 out of 466 reviews" "
Rating 6 - Okay. 65 out of 466 reviews" "
Rating 4 - Poor. 65 out of 466 reviews" "
Rating 2 - Terrible. 31 out of 466 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

gareth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful short break. Staff we interacted with very helpful. Some of the clientele (roungh/moany/rude!) were not what youd expect at a Hilton but that cant be helped. A problem we had was rectified. Lovely evening meal in the GILD restuarant. Breakfast in The Arbour was brilliant. Great range of choice. Only disappointmenr was I would have liked - and wanted during my stay - to sit on the terrace on the waterfront and enjoy a drink in the sunshine-unfortuantely on the date we chose it was closed for a provate function and therefore out of action for hotel guests which was really disappointinf as there isnt any other outside seating / somewhere for guests to have a drink outside…and it looked so nice in photos that was the one thing i wanted to do and couldnt. Overall pleasant stay-and contrary to what Expedia publish…as of 1st May, the pool/sauna/steam room are FREE to use for guests.
Stayed 1 night in May 2024
Response from Guest Relations Team on 6 May 2024
Dear Leah,Thank you for your kind words and positive review! We're delighted to hear that you enjoyed your stay with us. It was our pleasure to host you, and we look forward to welcoming you back soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Booked a double room. Got a twin room Also asked for a vat receipt. Was refused one. Now on a battle between the Hilton metropole and Expedia to get one. It shouldn’t be this difficult. My advice is never book hotels via Expedia if you need a VAT receipt - book direct with the hotel.
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 6 May 2024
Dear Thomas,Thank you for bringing the room type discrepancy to our attention. Please accept our sincere apologies for the oversight. We're actively addressing our procedures to prevent such occurrences in the future. We hope to have the opportunity to provide you with a seamless experience on your next visit.Warm Regards,

10/10 Excellent

Sofia

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 28 Apr 2024
Dear Joanne,Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.Warm Regards,

8/10 Good

Stefano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 28 Apr 2024
Dear Stefano,We're truly grateful for your kind review! Your feedback is invaluable, and we can't wait to have the opportunity to welcome you back again soon.Warm Regards,

2/10 Terrible

Joanne

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Overcharged and dirty room
Stayed 2 nights in Apr 2024
Response from Guest Relations Team on 28 Apr 2024
Dear Joanne,We're genuinely sorry to learn about your recent experience. Providing a clean a room and an accurate bill is fundamental to our commitment to guest satisfaction. We apologize for any oversights and inconvenience caused. Your feedback is invaluable, and we'll promptly address these concerns with our team to prevent recurrence.Warm Regards,

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for visiting resorts world, pricey but worth it
Stayed 1 night in Feb 2024
Response from Andre on 7 Apr 2024
Dear Beverley,Thank you for taking a moment to share your experience. I am pleased to see that you had a very enjoyable stay at the hotel, I hope we will have an opportunity to welcome you back to the hotel very soon. Have a good day!

10/10 Excellent

Niamh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised at how nice the hotel was and had everything we needed. Breakfast was particularly good with so many options and I was pleased it wasn’t a standard crappy hotel breakfast that has become the norm for big chains. Great hotel and would stay again. The only downside was that the parking was supposed to be £15 so I was shocked to checkout and see a bill for £30 for staying less than 24hr!
Stayed 1 night in Mar 2024
Response from Andreea on 28 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to see that you had a very enjoyable stay at the hotel, in particular your experience at Breakfast. I hope we will have an opportunity to welcome you back to the hotel very soon.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very large. They tried to put me in a single bedded room and charge me additionally for breakfast upon arrival although I had paid for a king bed room with breakfast included. I had to query the booking. I didn’t really find this good service.
Stayed 1 night in Mar 2024

10/10 Excellent

Liam, WINDSOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a convention and it was very well set up.
Stayed 1 night in Feb 2024

4/10 Poor

Lesley

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Freezing cold room - I thought a window was open but it wasn't . There was a mini plug in heater but you wouldn't want to have that switched on whilst asleep. Room service option virtually non existent, 4 options and very poor quality for the price. Staff very pleasant and rooms and area very clean. There are other hotels in the area I would choose next time.
Stayed 1 night in Feb 2024

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location if watching something at the NEC!
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to NEC friendly staff, bed was soo comfy and wonderful breakfast would recommend
Stayed 1 night in Feb 2024

4/10 Poor

james

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was no better than a Travelodge. In fact I have stayed at better and cleaner Travelodges. Food was poor-frozen chips is not what you expect from a Hilton Hotel. Breakfast was a little better with a fairly good selection but a perfect example of how to murder mushrooms. Would not stay again.
Stayed 3 nights in Feb 2024

4/10 Poor

Naomi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Adrian, Doral

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stayed
Stayed 4 nights in Feb 2024

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024

4/10 Poor

Deborah

Stayed 1 night in Feb 2024

2/10 Terrible

Joanne

Stayed 1 night in Feb 2024

8/10 Good

Kay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel . Executive lounge lovely but cold , resulting in cold food .
Stayed 1 night in Jan 2024

6/10 Okay

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I had stayed at this hotel previously and was very happy but this time they gave us a room that was sharing a wall with the lifts and the constant noise of lifts going up and down was unbearable. We asked for another room and they gave us the one next to where we were and you could still hear it but the main problem there was the windows were old and fitted very poorly and there was a very noticeable cold draft all night and the noise isolation was not there at all. I will probably stay there again because it is sooo convenient for NEC but I will request a room as far away from the lifts as possible.
Stayed 2 nights in Jan 2024

4/10 Poor

Miss L

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't return
Really disappointing, broken shower, no toiletries in dispenders, spa is filthy and mobbed with kids. Lots of noise outside the room at night.
Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Mel

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Cold comfort
I've stayed here before but this time I was allocated a corner room with very little wardrobe space. No fridge again. The air conditioning didn't work to warm the room up but supplied with an electric fan heater. The problem was that the heater and the kettle tripped out the electrics plunging the room into darkness. Maintenance man came an told us about the problem. An unsatisfactory stay.
Stayed 2 nights in Jan 2024

8/10 Good

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Hotel lovely, room comfy, staff very polite and helpful. Was a big party so was woken in night by drunken revelry in car park of which room was looking out on but that’s no fault of the hotel. Overall would recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff
Stayed 1 night in Jan 2024

6/10 Okay

Mark

Business traveller
A disappointing stay.
Unfortunately i felt that this hotel did not live up to the Hilton standard. We arrived late afternoon and found that we needed to wait 20 minutes to check in, the line of people wanting to check in was long. On check in, we were not informed that the restaurant was closed due to a private function, and found that we could only eat at the bar together with 200 other guests. This automatically brings the standard down, as the staff could not professionally cope. We ended up leaving and walking 500m down to another hotel to eat. The rooms were large and comfortable, but the bathroom was ridiculously small (talk about swinging a cat here you couldn't even swing a toothbrush). The shower had old difficult to align taps, meaning that the shower was either to hot or to cold. Overall a very average stay, quite disappointing for a Hilton
Long line at check in
Reception was fully staffed
Tiny bathroom
Comfortable spacious room
Stayed 1 night in Jan 2024

8/10 Good

Gustavo

Stayed 1 night in Jan 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy for NEC. Friendly staff. comfy and quiet room.
Stayed 1 night in Jan 2024

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton NEC
Staying over for a family trip, great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed it
Lovely overnight stay as a birthday treat after dropping daughter back at university. Enjoyed the use of the executive lounge. Lovely comfortable bed and well equipped room.
Stayed 1 night in Jan 2024

4/10 Poor

Raisa

Travelled with family and small children
Disliked: Amenities
Not happy with the room and staff
Stayed 1 night in Jan 2024

8/10 Good

Emma

Stayed 2 nights in Dec 2023

6/10 Okay

Marshall

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Fourth stay this year in a Hilton Branded and the worst.
Stayed 1 night in Dec 2023

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Large corporate feel
Nice hotel in good position. Very busy, very noisey too. Bar prices are high as expected with hotels but quality of drinks on draught were poor. Obscure brands. Good hotel for stop offs and shopping but not a couples retreat etc.
Stayed 1 night in Dec 2023

10/10 Excellent

Yogesh

Stayed 1 night in Nov 2023

10/10 Excellent

Jayne

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

8/10 Good

Kayleigh

Stayed 1 night in Dec 2023

4/10 Poor

Beverley

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed
Phone was broken, my daughter went and told them, nothing done so couldn’t order room service from phone, my daughter went and bought drinks up hotel bought food and was still charged room service, flushing the toilet in the morning and water poured through bath drain from toilet, for a Hilton hotel and the price of 195 for one night, I expected more. Travel lodge next time fir me.
Stayed 1 night in Dec 2023

2/10 Terrible

William

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge christmas party going on, no sleep due to shouting and banging til the ealry hours. Drunk guys inappropriately commented about my teenage daughter, the staff not helpful and when I raised an email complaint, I got an apology only! Premium price for a below-budget hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Laurie-Ann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location - An underwhelming stay.
Nice staff, easy check-in service. The room was okay, but expected more for a four-star hotel. Very dated especially in corridors, also found a fake eyelash on the floor of the room, sign that the room wasn't cleaned thoroughly or attentively. Various things in bathroom could have been restocked like pad bags, tissues, lotions etc. Heating reading reviews is a common issue to get working efficiently but once we got it working it was okay. Room service HORRENDOUS do not recommend. Overpriced and underwhelming, the equivalent of pub food. £19 for Vegan Fish & Chips is a ripoff. My boyfriend's food was raw. Thankfully lovely staff removed the charge of the food from bill. But for a four-star hotel we expected a lot better. Spa facilities are not included and require an extra charge for a four-star hotel do not find acceptable. Even if they are separate companies that needs to be signposted better. 90mins for £10 for use of facilities is a bit meh. Also, the spa facilities require as much refurbishment as everywhere else in the hotel. For roughly £400 for three nights, we expected at least a robe in the room. Not worth the price tag. The king-size bed was at least comfortable. We also feel accessing information regarding room service and other amenities needs to be more accessible in the room as well. Overall I would rate this hotel three stars and it is only because of the name of the hotel it gets away with such overpricing. Convenient location but an underwhelming stay.
Stayed 3 nights in Dec 2023