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Reviews of Hilton Birmingham Metropole

4 out of 5
Hilton Birmingham Metropole
National Exhibition Centre, Birmingham, England

Reviews

7.8

Good

Rating 10 - Excellent. 203 out of 481 reviews" "
Rating 8 - Good. 113 out of 481 reviews" "
Rating 6 - Okay. 67 out of 481 reviews" "
Rating 4 - Poor. 66 out of 481 reviews" "
Rating 2 - Terrible. 32 out of 481 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were not very big, shower toilet had no door. Staff service was good and breakfast was excellent.
Stayed 1 night in May 2024
Response from Guest Relations Team on 20 May 2024
Dear Thomas,We are pleased to hear about your recent stay at Hilton Birmingham Metropole. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your experience.We are delighted to know that you enjoyed your time with us. We hope to see you soon!

10/10 Excellent

gareth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful short break. Staff we interacted with very helpful. Some of the clientele (roungh/moany/rude!) were not what youd expect at a Hilton but that cant be helped. A problem we had was rectified. Lovely evening meal in the GILD restuarant. Breakfast in The Arbour was brilliant. Great range of choice. Only disappointmenr was I would have liked - and wanted during my stay - to sit on the terrace on the waterfront and enjoy a drink in the sunshine-unfortuantely on the date we chose it was closed for a provate function and therefore out of action for hotel guests which was really disappointinf as there isnt any other outside seating / somewhere for guests to have a drink outside…and it looked so nice in photos that was the one thing i wanted to do and couldnt. Overall pleasant stay-and contrary to what Expedia publish…as of 1st May, the pool/sauna/steam room are FREE to use for guests.
Stayed 1 night in May 2024
Response from Guest Relations Team on 6 May 2024
Dear Leah,Thank you for your kind words and positive review! We're delighted to hear that you enjoyed your stay with us. It was our pleasure to host you, and we look forward to welcoming you back soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Booked a double room. Got a twin room Also asked for a vat receipt. Was refused one. Now on a battle between the Hilton metropole and Expedia to get one. It shouldn’t be this difficult. My advice is never book hotels via Expedia if you need a VAT receipt - book direct with the hotel.
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 6 May 2024
Dear Thomas,Thank you for bringing the room type discrepancy to our attention. Please accept our sincere apologies for the oversight. We're actively addressing our procedures to prevent such occurrences in the future. We hope to have the opportunity to provide you with a seamless experience on your next visit.Warm Regards,

10/10 Excellent

Sofia

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 28 Apr 2024
Dear Joanne,Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.Warm Regards,

8/10 Good

Stefano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 28 Apr 2024
Dear Stefano,We're truly grateful for your kind review! Your feedback is invaluable, and we can't wait to have the opportunity to welcome you back again soon.Warm Regards,

2/10 Terrible

Joanne

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Overcharged and dirty room
Stayed 2 nights in Apr 2024
Response from Guest Relations Team on 28 Apr 2024
Dear Joanne,We're genuinely sorry to learn about your recent experience. Providing a clean a room and an accurate bill is fundamental to our commitment to guest satisfaction. We apologize for any oversights and inconvenience caused. Your feedback is invaluable, and we'll promptly address these concerns with our team to prevent recurrence.Warm Regards,

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for visiting resorts world, pricey but worth it
Stayed 1 night in Feb 2024
Response from Andre on 7 Apr 2024
Dear Beverley,Thank you for taking a moment to share your experience. I am pleased to see that you had a very enjoyable stay at the hotel, I hope we will have an opportunity to welcome you back to the hotel very soon. Have a good day!

10/10 Excellent

Niamh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised at how nice the hotel was and had everything we needed. Breakfast was particularly good with so many options and I was pleased it wasn’t a standard crappy hotel breakfast that has become the norm for big chains. Great hotel and would stay again. The only downside was that the parking was supposed to be £15 so I was shocked to checkout and see a bill for £30 for staying less than 24hr!
Stayed 1 night in Mar 2024
Response from Andreea on 28 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to see that you had a very enjoyable stay at the hotel, in particular your experience at Breakfast. I hope we will have an opportunity to welcome you back to the hotel very soon.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very large. They tried to put me in a single bedded room and charge me additionally for breakfast upon arrival although I had paid for a king bed room with breakfast included. I had to query the booking. I didn’t really find this good service.
Stayed 1 night in Mar 2024

10/10 Excellent

Liam, WINDSOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a convention and it was very well set up.
Stayed 1 night in Feb 2024

4/10 Poor

Lesley

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Freezing cold room - I thought a window was open but it wasn't . There was a mini plug in heater but you wouldn't want to have that switched on whilst asleep. Room service option virtually non existent, 4 options and very poor quality for the price. Staff very pleasant and rooms and area very clean. There are other hotels in the area I would choose next time.
Stayed 1 night in Feb 2024

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location if watching something at the NEC!
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

AYHAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to NEC friendly staff, bed was soo comfy and wonderful breakfast would recommend
Stayed 1 night in Feb 2024

4/10 Poor

Ellise

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Mark

Disliked: Staff & service
Disappointing
This was a disappointing stay. We hadn't expected to pay £15 to park and then were not able to get out of the car park because the receptionist didnt enter our registration onto the system. To make matters worse when we went for breakfast we were turned away as our room wasn't entered as being inclusive so this also had to be sorted out at reception. Once we got breakfast it was actually very nice . The room was ok but the toilet didn't flush properly and the TV controls/menu seemed to be not functioning properly. Overall, a disappointing experience and we wouldn't stay there again.
Stayed 1 night in Feb 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

james

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was no better than a Travelodge. In fact I have stayed at better and cleaner Travelodges. Food was poor-frozen chips is not what you expect from a Hilton Hotel. Breakfast was a little better with a fairly good selection but a perfect example of how to murder mushrooms. Would not stay again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best thing was the concierge Liam
We were disappointed that you have to pay for parking and pay to use the pool and sauna. The best thing about our stay was the wonderful concierge Liam. He was knowledgeable, extremely helpful, and very polite. A real credit to the hotel.
Stayed 1 night in Feb 2024

8/10 Good

Geoffrey

Stayed 1 night in Feb 2024

10/10 Excellent

Maretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay with an unfortunate turn when I got sick.
Everything was spotless, room really comfortable with a king bed, I was at the nec for an event and it was a five minute stroll to hotel. I fell ill during the night with food poisoning and was so sick I couldn’t leave my room. The hotel staff extended my check out to 3 pm and when I came down they offered to let me stay longer if I was unable to go. They didn’t charge me ans were so helpful. Even asked if I needed a doctor. Fantastic front desk staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Joanne

Stayed 1 night in Feb 2024

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room price for location, everything else ££££
Great location, rooms at a decent price, and everything else is super expensive. A pint of beer, a single Bailey's, and a coke was 50p shy of £20! Parking was £14 per 24 hours And this was the first hotel I can recall where residents of the hotel had to pay extra to use the pool. £10 per person £20 family) for 90 mins. While the rooms, decor etc were good, the cost of everything else seemed a little over the top.
Stayed 2 nights in Feb 2024

4/10 Poor

Naomi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy and poor food
Noisy night. There was a party of some sort going on with a disco near our room. It went on till about midnight and after that until about 0230hrs there was shouting and laughing going on. Afyer a poor nights sleep we went for breakfast at apx 0800 and it was pretty poor. The plates where cold, the food was cold and very greasy. I wont be going again.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very comfortable and clean only one problem was the water pressure wasn't very good on the 4th floor
Stayed 1 night in Feb 2024

10/10 Excellent

Adrian, Doral

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stayed
Stayed 4 nights in Feb 2024

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024

4/10 Poor

Deborah

Stayed 1 night in Feb 2024

2/10 Terrible

Joanne

Stayed 1 night in Feb 2024

8/10 Good

Kay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel . Executive lounge lovely but cold , resulting in cold food .
Stayed 1 night in Jan 2024

6/10 Okay

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I had stayed at this hotel previously and was very happy but this time they gave us a room that was sharing a wall with the lifts and the constant noise of lifts going up and down was unbearable. We asked for another room and they gave us the one next to where we were and you could still hear it but the main problem there was the windows were old and fitted very poorly and there was a very noticeable cold draft all night and the noise isolation was not there at all. I will probably stay there again because it is sooo convenient for NEC but I will request a room as far away from the lifts as possible.
Stayed 2 nights in Jan 2024

4/10 Poor

Miss L

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't return
Really disappointing, broken shower, no toiletries in dispenders, spa is filthy and mobbed with kids. Lots of noise outside the room at night.
Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Mel

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Cold comfort
I've stayed here before but this time I was allocated a corner room with very little wardrobe space. No fridge again. The air conditioning didn't work to warm the room up but supplied with an electric fan heater. The problem was that the heater and the kettle tripped out the electrics plunging the room into darkness. Maintenance man came an told us about the problem. An unsatisfactory stay.
Stayed 2 nights in Jan 2024

8/10 Good

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Hotel lovely, room comfy, staff very polite and helpful. Was a big party so was woken in night by drunken revelry in car park of which room was looking out on but that’s no fault of the hotel. Overall would recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff
Stayed 1 night in Jan 2024

6/10 Okay

Mark

Business traveller
A disappointing stay.
Unfortunately i felt that this hotel did not live up to the Hilton standard. We arrived late afternoon and found that we needed to wait 20 minutes to check in, the line of people wanting to check in was long. On check in, we were not informed that the restaurant was closed due to a private function, and found that we could only eat at the bar together with 200 other guests. This automatically brings the standard down, as the staff could not professionally cope. We ended up leaving and walking 500m down to another hotel to eat. The rooms were large and comfortable, but the bathroom was ridiculously small (talk about swinging a cat here you couldn't even swing a toothbrush). The shower had old difficult to align taps, meaning that the shower was either to hot or to cold. Overall a very average stay, quite disappointing for a Hilton
Long line at check in
Reception was fully staffed
Tiny bathroom
Comfortable spacious room
Stayed 1 night in Jan 2024

8/10 Good

Gustavo

Stayed 1 night in Jan 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy for NEC. Friendly staff. comfy and quiet room.
Stayed 1 night in Jan 2024

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton NEC
Staying over for a family trip, great stay
Stayed 1 night in Jan 2024