3/5 Okay
Johanna
Travelled with group
12 Oct 2019
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We were greeted by a very impolite receptionist who snapped at us for not knowing there is a 400 euro deposit to be paid upon arrival. Telling us this is written EVERYWHERE. Which is not true, only upon very thoroughly checking the Hotels.com booking did I find that the deposit is mentioned in the Small Print area.
Furthermore, we have been back for over a week and the deposit is still on hold, not ideal if you're low on money.
She also did not give us the passcode for the front door so when we got back really late in the evening we were pretty much stuck at the front door until a very lovely German couple came and taught us how to get back in.
Otherwise the place is nice, quite spacious and we were laughing the flat is massive but the furniture is even bigger. So the room is taken up by sofas and beds that are too big.
It's also quite clean.
But the pool was closed and the sauna and jacuzzi are only open in the daytime from 9:30 till 7:30 which is a pity because we'd have loved an early or late sauna session after a day out in the rainy breezy autumn weather.
Anyway, all in all it was an ok stay, I slept well (which I never do in hotels). And we had a great time.
Stayed 2 nights in Oct 2019