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Overview of Mercure Hotel Berlin am Alexanderplatz

Photo gallery

Featured image
Balcony
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board

Mercure Hotel Berlin am Alexanderplatz

3 out of 5

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Breakfast available
  • Business services
  • Parking available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationAlexanderplatz8 min walk
    Popular LocationBerlin TV Tower14 min walk
    Popular LocationHackescher Markt17 min walk
    AirportBerlin (BER-Brandenburg)39 min drive

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About this area

Berlin

Located in Berlin's Mitte neighbourhood, Mercure Hotel Berlin am Alexanderplatz is in the city centre and near a metro station. DDR Museum and Checkpoint Charlie Museum are cultural highlights, and some of the area's notable landmarks include Brandenburg Gate and Berlin Cathedral. Looking to enjoy an event or a game? See what's going on at Mercedes-Benz Arena or Velodrom. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.
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Popular Location

What's nearby

  • Alexanderplatz - 8 min walk
  • Berlin TV Tower - 14 min walk
  • Hackescher Markt - 17 min walk
  • DDR Museum - 7 min drive
  • Berlin Cathedral - 8 min drive

Getting around

  • Schillingstrasse U-Bahn - 7 min walk
  • Alexanderplatz Station - 12 min walk
  • Berlin (BER-Brandenburg) - 34 min drive

Restaurants

  • Las Malvinas - 3 min walk
  • La Maison De L'entrecote - 4 min walk
  • Cecconi's - 6 min walk
  • Hofbräu Berlin - 7 min walk
  • Thai Window Asia - 8 min walk

About this property

Mercure Hotel Berlin am Alexanderplatz

3-star Berlin hotel in Mitte, walk to Alexanderplatz
A bar/lounge, coffee/tea in a common area and a business centre are available at this hotel. WiFi in public areas is free. Other amenities include self parking, concierge services and dry cleaning. All 198 soundproofed rooms feature free WiFi and balconies. For a bit of entertainment, TVs come with cable channels, and guests will also find coffee makers and hairdryers.
Mercure Hotel Berlin am Alexanderplatz offers 198 forms of accommodation with a safe and coffee/tea makers. Rooms open to balconies. Televisions come with cable channels. Bathrooms include a shower and hairdryers.

This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 17.90 per night)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: EUR 18 per person
  • 1 bar
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • German

Business services

  • Business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bathroom

  • Hairdryer
  • Shower

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 11 per pet, per night
1 per room

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Berlin. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 18 per person (approximately)
  • Self-parking fee: EUR 17.90 per night
  • Pet fee: EUR 11 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

am Alexanderplatz
Berlin am Alexanderplatz
Mercure am Alexanderplatz
Mercure Berlin am Alexanderplatz
Mercure Hotel Alexanderplatz
Mercure Hotel Alexanderplatz Berlin
Mercure Hotel am Alexanderplatz
Mercure Hotel am Alexanderplatz Berlin
Mercure Hotel Berlin Alexanderplatz
Mercure Hotel Berlin am Alexanderplatz
Agon Am Alexanderplatz Berlin
Agon Am Alexanderplatz Hotel Berlin
Mercure Hotel Berlin am Alexanderplatz Hotel
Mercure Hotel Berlin am Alexanderplatz Berlin
Mercure Hotel Berlin am Alexanderplatz Hotel Berlin

Frequently asked questions

3.7
Good
Rating 5 - Excellent. 198 out of 983 reviews
5 - Excellent 20%
Rating 4 - Good. 429 out of 983 reviews
4 - Good 44%
Rating 3 - Okay. 245 out of 983 reviews
3 - Okay 25%
Rating 2 - Poor. 72 out of 983 reviews
2 - Poor 7%
Rating 1 - Terrible. 39 out of 983 reviews
1 - Terrible 4%

3.8/5

Cleanliness

3.8/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities
Write a review

3/5 Okay

Disliked: Property conditions & facilities
Hotel is in need of some renovation. No kettle in room or air conditioning. Old looking decor, could do with some sprucing up.
Stayed 7 nights in Sep 2020

3/5 Okay

Liked: Room comfort
Not impressed with Hotel
We were a bit taken aback by the shabby carpeting in the room, which was quite stained. The room smelled of stale smoke. There was a fan supplied but this had a broken lid and it squeaked when in use. We were not informed on arrival that there was no kettle or tea/coffee facilities in the room. We had to go down to Reception to ask about this, where they told us there was a box with kettle etc available. It would have been better that they had offered us this when we checked in. The bed was clean and very comfortable. The bathroom was also clean and fresh towels were left every day. There was quite a busy road outside and, although there was some road noise during the night, the soundproofing was good.
Stayed 4 nights in Aug 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find and good transport links nearby for all public transport. Bus and tram stops outside and a few minutes walk to Alexanderplatz station with main railway line, underground and S-Bahn Staff at check-in were helpful, friendly and polite, check-in was easy. Room was a good size with a balcony and very clean
Stayed 2 nights in Aug 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is completely out of date. The price is not according with the service and rooms they have. The internet is the worst I ever had in my life, it’s not possible to work like that., and the soundproofed rooms only works for the winter, in summer it is impossible to rest with the windows open. Also they don’t have coffee and tee maker how the website says.
Stayed 4 nights in Aug 2020

4/5 Good

Travelled with partner
Liked: Staff & service
Comfortable room. Great location. Main landmarks to walkable distance.
Stayed 3 nights in Jul 2020