Title: Hotel Karlshorst Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Karlshorst Hotel in Berlin with restaurant and bar/lounge ![Property entrance](https://images.trvl-media.com/lodging/12000000/11340000/11331600/11331583/d0271f63.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Garden](https://images.trvl-media.com/lodging/12000000/11340000/11331600/11331583/62d0a26b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/12000000/11340000/11331600/11331583/04a22305.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/12000000/11340000/11331600/11331583/4d75d7aa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/12000000/11340000/11331600/11331583/8a1c1cab.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Karlshorst captures the charm of Berlin's Lichtenberg district. Guests enjoy cooked-to-order breakfast, drinks at the bar, or quiet moments in the garden. Attentive staff assist with luggage storage and provide tour guidance, making exploration effortless. 6.8 ## Popular amenities - Bar - Breakfast available - Parking available - Housekeeping - Free WiFi - Restaurant £82 includes taxes & fees 9 Nov - 10 Nov ## Room options ### Check availability for these dates Tonight [Oct 13 - Oct 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=11331583&PinnedHotelID=11331583&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=11331583&PinnedHotelID=11331583&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=11331583&PinnedHotelID=11331583&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=11331583&PinnedHotelID=11331583&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=11331583&PinnedHotelID=11331583&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=11331583&PinnedHotelID=11331583&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=11331583&PinnedHotelID=11331583&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=11331583&PinnedHotelID=11331583&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Economy Single Room | Individually decorated, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11340000/11331600/11331583/b5f712fb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Single Room ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Heating TV Private bathroom Hairdryer - 151 sq ft - Sleeps 1 - 1 Single Bed ![Comfort Single Room | Individually decorated, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11340000/11331600/11331583/52bc5854.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Single Room ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Heating TV Private bathroom Hairdryer - 172 sq ft - Sleeps 1 - 1 Single Bed ![Economy Double or Twin Room | Individually decorated, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11340000/11331600/11331583/7b8be9fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double or Twin Room ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Heating TV Private bathroom Hairdryer - 194 sq ft - Sleeps 2 - 1 Queen Bed OR 2 Single Beds ![Individually decorated, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11340000/11331600/11331583/9a76fe32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double or Twin Room ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Heating TV Private bathroom Hairdryer - 280 sq ft - Sleeps 2 - 1 Queen Bed OR 2 Single Beds ![Premium Suite, 2 Bedrooms, 2 Bathrooms | Individually decorated, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11340000/11331600/11331583/195ced2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite, 2 Bedrooms, 2 Bathrooms ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Heating TV 2 bedrooms Hairdryer - 700 sq ft - 2 bedrooms - Sleeps 5 - 4 Single Beds ![Standard Triple Room | Individually decorated, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11340000/11331600/11331583/92688d57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Heating TV Private bathroom Hairdryer - 237 sq ft - Sleeps 4 - 1 Double Bed and 1 Single Bed ## You may also like Ad ![Indoor pool, open 7:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/1000000/10000/5700/5619/b57d21d1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Berlin by IHG Mitte - 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Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.4 Very good 243 reviews £59 includes taxes & fees 13 Nov - 14 Nov [](https://www.expedia.co.uk/Berlin-Hotels-IBB-Blue-Hotel-Adlershof-Berlin-Airport.h11769971.Hotel-Information?chkin=2025-11-13&chkout=2025-11-14&rm1=a2®ionId=179892&destination=Berlin (and vicinity)&destType=MARKET&latLong=52.51384,13.35008&searchId=071a811a-4405-4a5f-bfa6-9bd310e05bf0&top_cur=GBP) Ad ![Lobby lounge](https://images.trvl-media.com/lodging/1000000/20000/10100/10024/8c9fdc0b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### ibis Berlin City Nord Reinickendorf - Pet-friendly - Free WiFi - Breakfast available - Parking available 7.6 Good 408 reviews £70 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Berlin-Hotels-Ibis-Berlin-City-Nord.h10024.Hotel-Information?chkin=2025-11-1&chkout=2025-11-2&rm1=a2®ionId=179892&destination=Berlin (and vicinity)&destType=MARKET&latLong=52.51384,13.35008&searchId=071a811a-4405-4a5f-bfa6-9bd310e05bf0&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBerlin-Hotels-Hotel-Karlshorst.h11331583.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBerlin-Hotels-Hotel-Karlshorst.h11331583.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C52.48426%2C13.52628&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QmwfxDuywQw8Xp0wQoEGJ9eJLR0=) Treskowallee 89, Berlin, BE, 10318 #### What's nearby - Tierpark Berlin - 17 min walk - 0.9 miles - Kindl-Buhne Wuhlheide - 8 min drive - 2.9 miles - Estrel Festival Center - 11 min drive - 4.7 miles - Uber Arena - 11 min drive - 4.3 miles - Alexanderplatz - 15 min drive - 6.1 miles #### Getting around - Marksburgstraße Tram Stop - 4 min walk - Berlin Schöneweide Station - 6 min drive - Berlin (BER-Brandenburg) - 37 min drive #### Restaurants - ‪Al Dente - ‬11 min walk - ‪Havanna Bar - ‬4 min walk - ‪HTW Cafeteria "Campus - ‬13 min walk - ‪India-Haus - ‬9 min walk - ‪Olio Sabato - Feinkost & Café - ‬5 min walk ## About this property ### Hotel Karlshorst Hotel located in Lichtenberg Take advantage of a garden, a bar and a restaurant at Hotel Karlshorst. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Cooked-to-order breakfast (surcharge), valet parking (surcharge) and tour/ticket information - Smoke-free property, a banquet hall and a lift - A front desk safe and luggage storage - Guest reviews say good things about the helpful staff Room features All 55 individually furnished rooms feature perks such as laptop-friendly workspaces and separate sitting areas, as well as amenities such as free WiFi and desk chairs. Other amenities include: - Showers, free toiletries and hairdryers - 32-inch TVs with cable channels - Separate sitting areas, heating and daily housekeeping ## Similar properties ![Quadruple Room, 2 Double Beds | Individually furnished, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1190000/1187300/1187218/884afa71.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bellevue am Kurfürstendamm Charlottenburg-Wilmersdorf - Pet-friendly - Free WiFi - Breakfast available - Housekeeping 6.8 669 reviews £44 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=1187218&PinnedHotelID=1187218&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (EUR 10 per person)](https://images.trvl-media.com/lodging/1000000/880000/876400/876313/d124b6b0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Aldea Berlin Centrum Schöneberg - Pet-friendly - Free WiFi - Breakfast available - 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3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=1078912&PinnedHotelID=1078912&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/4000000/3030000/3025900/3025819/1a0c80be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel AVAlex Prenzlauer Berg - Free WiFi - Housekeeping 6.6 179 reviews £57 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=3025819&PinnedHotelID=3025819&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Onsite parking available only on request - Secured, uncovered valet parking on site (EUR 13 per day) - Limited on-site parking ### Food and drink - Daily cooked-to-order breakfast available 7 AM to 10:00 AM for a fee: EUR 9.50 per person - A bar/lounge - A restaurant ### Family friendly - Soundproofed rooms ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden ### Accessibility - Lift ### More - 3 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Shower - Towels provided ### Entertainment - 32-inch TV with cable channels ### More - Desk - Desk chair - Heating - Individual decor - Individual furnishings - Laptop workspace - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 10:00 PM Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 7 AM - 10:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for EUR 20 per day. Cots (infant beds) are available for EUR 10 per day ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of EUR 100 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: from approximately EUR 9.50 per person - Valet parking fee: EUR 13 per day - Crib (infant bed) fee: EUR 10 per day - Rollaway bed fee: EUR 20 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### National rating Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars. ### Property is also known as Entrée Hotel Karlshorst Berlin Entrée Hotel Karlshorst Entrée Karlshorst Berlin Entrée Karlshorst Hotel Karlshorst Hotel Hotel Karlshorst Berlin Hotel Karlshorst Hotel Berlin ## Frequently asked questions ### Is Hotel Karlshorst pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hotel Karlshorst? > As of 13 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Karlshorst on 9 Nov 2025 start from £82.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Berlin-Hotels-Hotel-Karlshorst.h11331583.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hotel Karlshorst? > Valet parking is available for EUR 13 per day. Limited spots are available. ### What time is check-in at Hotel Karlshorst? > Check-in start time: 2:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available. ### What time is check-out at Hotel Karlshorst? > Checkout is at 11 AM. ### Where is Hotel Karlshorst located? > Located in Lichtenberg, this hotel is 1 mi (1.6 km) from Tierpark Berlin and within 3 miles (5 km) of Kindl-Buhne Wuhlheide and Treptower Park. Bim and Boom Children's Playground and Boxhagener Platz are also within 6 miles (10 km). Marksburgstraße Tram Stop and Berlin-Karlshorst Station are within a 5-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Karlshorst Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 156 8 - Good 291 6 - Okay 187 4 - Poor 100 2 - Terrible 93 ### 7.4/10 Cleanliness ### 7.0/10 Staff & service ### 6.6/10 Amenities ### 6.6/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### YAKUP 8 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort great hotel ##### YAKUP Stayed 2 nights in Jun 2025 ### 8/10 Good #### Michelle 16 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent location - grocery store and train are super close. Comfortable and good value for money spent. ##### Michelle Stayed 3 nights in Jun 2025 ### 8/10 Good #### Ethan 29 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very spacious room apart from the shower which was quite small. Very nice bed. Only a short walk to the train station and it’s in a very nice area ##### Ethan Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Harrison 12 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Banging ##### Harrison Stayed 3 nights in Jul 2025 ### 8/10 Good #### Matias Nestor 8 Jul 2025 Disliked: Property conditions & facilities Average ##### Matias Nestor Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Pirkko 23 Apr 2025 Liked: Cleanliness, property conditions & facilities Good ##### Pirkko Stayed 4 nights in Apr 2025 ### 8/10 Good #### nicole 28 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really cute Hotel. The people at the frontdesk were so friendly and you could ask them like everything. From the train station it's a tiny 5mins walk to the hotel. There are only stairs infront the hotel entrance, so you need to carry your luggage, but it's fine. Inside there is a lift for the roomfloors. ##### nicole Stayed 2 nights in Mar 2025 ### 6/10 Okay #### Julija 22 May 2025 Liked: Cleanliness Very poor shower and terrible hair dryer ##### Julija Stayed 2 nights in May 2025 ### 8/10 Good #### Andrew 9 Nov 2024 Liked: Cleanliness, staff & service Good value for money on a budget ##### Andrew Stayed 2 nights in Nov 2024 ### 8/10 Good #### Glen 6 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to the Karlshorst train station, the hotel is accessible and the room is really clean. ##### Glen Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Mika 23 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Overall nice For The Price. Friendly customerservice, good reception, good beds comfy. Good coffey. ##### Mika Stayed 1 night in Apr 2024 ### 6/10 Okay #### Sara 15 Feb 2025 Disliked: Cleanliness The room was dusty and dirty ##### Sara Stayed 5 nights in Feb 2025 ### 8/10 Good #### Christoph 24 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities N/A ##### Christoph Stayed 4 nights in Mar 2025 ### 8/10 Good #### Andreas 19 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities For a cheap price the room was clean, the bathroom renovated and the hotel in walking distance from Karlshorst station. Downside was that this night heating and warm water were not working and the tram passes by the hotel all night. For a cheap price and for one night I would stay there again. ##### Andreas Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Verified traveller 30 Sept 2023 Nice service in reception, good size on room. Good location near station. A bit of traffic noise. ##### Verified traveller Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Arzu 25 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like it ##### Arzu Stayed 4 nights in Sep 2024 ### 2/10 Terrible #### fintan 6 Feb 2025 Disliked: Staff & service, property conditions & facilities Service was quite bad! Horrible as there was no chance for us to get into our room as the key card didn’t work, and we tried to call reception and no one was there, despite us telling them we’d be there late. ##### fintan ### 8/10 Good #### Sarah 27 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice cheap room. We used it to sleep not spend a lot of time in the room. Clean and nice. Nice soft bed and good pillow. ##### Sarah ### 8/10 Good #### Verified traveller 20 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities #### Great with a few hickups The room was clean and ok, but very small with the shower placed inside the room and the only window was in the bathroom. The hotel is in a great place, near public transport, shops and restaurants. ##### Verified traveller Stayed 2 nights in May 2023 ### 2/10 Terrible #### Matthew 27 Aug 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Did nor respond to our request about dogs staying. Forced to stay somewhere else at 7pm in evening. Fortunately the other hotel was significantly better. Still £100 out of pocket. Rude receptionist ##### Matthew Stayed 1 night in Aug 2024 ### 4/10 Poor #### Kaya 20 Jul 2024 Disliked: Cleanliness, room comfort #### Can't recommend. There was a lot of dust on the paintings in the room. They hadn't cleaned up all garbage from earlier guests. The room was really(!) warm, and if we opened the windows we couldn't sleep from the noise from the cars just outside. No a/c. We couldn't pull the curtains up, since they didn't work. The sheets were clean, and the staff seemed friendly. ##### Kaya Stayed 1 night in Jul 2024 ### 6/10 Okay #### Ole 14 Oct 2024 Liked: Room comfort Disliked: Cleanliness, staff & service, property conditions & facilities Several pictures does NOT match how the hotel looks like. The hotel appeared to have had financial problems as furniture have been sold. The room shown did not match the room I was giving. The cleaning I ask for did not vacuumed. The empty cans of soda was not removed, they could be used as a "kind of tips". ##### Ole Stayed 3 nights in Oct 2024 ### 8/10 Good #### Michael 8 Sept 2024 Liked: Cleanliness, staff & service, amenities Nice sized room with a comfortable bed. Not much in the way of storage. No air con so it was very humid at times as Berlin had a heatwave at the time of our stay. Karlshorst S-Bahn was a five minute walk away and there were a number restaurants on the main drag that the hotel was situated on. Unfortunately, the main road was extremely busy with traffic, trams and emergency vehicles. The trams in Karlshorst run 24 hours a day. With no air con the window had to stay open. I had ear plugs so it wasn’t the end of the world but I’d recommend taking some. In summary, for the price it was a good place and the young chap on reception was very helpful and pleasant. ##### Michael Stayed 7 nights in Aug 2024 ### 6/10 Okay #### Marija 27 May 2023 Liked: Staff & service If you are looking for a really cheap place to stay and yet reach the important places in Berling, this hotel is not a bad choise (35 minutes to Alexanderplats). However, due to its price there are a lot of workers, a lot of smoking (the smoke reaches even your room!) and my bed was really hard, felt as sleeping on the floor. On the 3rd floor it gets really hot event by 27°C so you have to leave the window open. Not a good solution because the street is really busy and you wake up at 4h30 due to traffic... ##### Marija Stayed 4 nights in May 2023 ### 2/10 Terrible #### Abaj 23 Jul 2024 Disliked: Staff & service Subject: Complaint Regarding Check-In Delay and Staff Behavior\* Dear Hotel Management, I am writing to lodge a complaint about my recent stay. I received my room keys at 2:10 PM, but the room was still being cleaned, causing a delay until about 2:25 PM. When I initially requested an extended check-out due to this delay, the receptionist responded harshly, stating that “You need to understand that the previous guest checked out at 12 noon instead of 11 am, and we cannot give an unclean room to a guest, hence the delay.” While I understand operational challenges, I believe such issues should not negatively impact new guests. I eventually received a check-out extension to 12 noon, but the tone, manner/language of the receptionist were unprofessional. Upon check-out, I was told by another receptionist that I cannot directly contact management but was shown a notification that he sent to them regarding my complaint. To improve guest experience, I suggest: 1. Ensuring rooms are ready by the designated check-in time. 2. Training staff to handle guest concerns with empathy and professionalism. 3. Providing customers direct contact details of the management so that they can raise issues directly to management. ##### Abaj Stayed 1 night in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Park Inn by Radisson Berlin Alexanderplatz](https://www.expedia.co.uk/Berlin-Hotels-Park-Inn-By-Radisson-Berlin-Alexanderplatz.h5670.Hotel-Information) > > [Steigenberger Hotel Am Kanzleramt](https://www.expedia.co.uk/Berlin-Hotels-Steigenberger-Hotel-Am-Kanzleramt.h6460811.Hotel-Information) > > [The Hoxton Berlin](https://www.expedia.co.uk/Berlin-Hotels-The-Hoxton-Charlottenburg.h90888030.Hotel-Information) > > [Hotel Berlin, Berlin, a member of Radisson Individuals](https://www.expedia.co.uk/Berlin-Hotels-Hotel-Berlin.h6596.Hotel-Information) > > [Courtyard by Marriott Berlin City Center](https://www.expedia.co.uk/Berlin-Hotels-Courtyard-By-Marriott-Berlin-City-Center.h1199220.Hotel-Information) > > [Maritim proArte Hotel Berlin](https://www.expedia.co.uk/Berlin-Hotels-Maritim-ProArte-Hotel-Berlin.h28152.Hotel-Information) > > [The Westin Grand Berlin](https://www.expedia.co.uk/Berlin-Hotels-The-Westin-Grand.h28151.Hotel-Information) > > [Locke at East Side Gallery](https://www.expedia.co.uk/Berlin-Hotels-Locke-At-East-Side-Gallery.h78208919.Hotel-Information) > > [The Posthouse Berlin Potsdamer Platz - Leonardo Limited Edition](https://www.expedia.co.uk/Berlin-Hotels-Crowne-Plaza-Berlin-Potsdamer-Platz.h4883878.Hotel-Information) > > [Leonardo Royal Hotel Berlin Alexanderplatz](https://www.expedia.co.uk/Berlin-Hotels-Leonardo-Royal-Hotel-Berlin-Alexanderplatz.h2450025.Hotel-Information) > > [Adina Apartment Hotel Berlin CheckPoint Charlie](https://www.expedia.co.uk/Berlin-Hotels-Adina-Apartment-Hotel-Berlin-CheckPoint-Charlie.h1798974.Hotel-Information) > > [Pestana Berlin Tiergarten](https://www.expedia.co.uk/Berlin-Hotels-Pestana-Berlin-Tiergarten.h4360170.Hotel-Information) > > [NH Collection Berlin Mitte am Checkpoint Charlie](https://www.expedia.co.uk/Berlin-Hotels-NH-Collection-Berlin-Mitte-Am-Checkpoint-Charlie.h517191.Hotel-Information) > > [Holiday Inn Express Berlin - Alexanderplatz by IHG](https://www.expedia.co.uk/Berlin-Hotels-Holiday-Inn-Express-Berlin-Alexanderplatz.h17413819.Hotel-Information) > > [Scandic Berlin Potsdamer Platz](https://www.expedia.co.uk/Berlin-Hotels-Scandic-Berlin-Potsdamer-Platz.h3316809.Hotel-Information) > > [25hours Hotel Bikini Berlin](https://www.expedia.co.uk/Berlin-Hotels-25hours-Hotel-Bikini-Berlin.h6759684.Hotel-Information) > > [Hotel Riu Plaza Berlin](https://www.expedia.co.uk/Berlin-Hotels-Hotel-Riu-Plaza-Berlin.h11118785.Hotel-Information) > > [NH Collection Berlin Mitte Friedrichstrasse](https://www.expedia.co.uk/Berlin-Hotels-NH-Collection-Berlin-Mitte-Friedrichstrasse.h898450.Hotel-Information) > > [Hilton Berlin](https://www.expedia.co.uk/Berlin-Hotels-Hilton-Berlin.h541.Hotel-Information) > > [Melia Berlin](https://www.expedia.co.uk/Berlin-Hotels-Melia-Berlin.h1349646.Hotel-Information) > > [InterContinental Berlin by IHG](https://www.expedia.co.uk/Berlin-Hotels-InterContinental-Berlin.h5619.Hotel-Information) > > [Hotel Adlon Kempinski](https://www.expedia.co.uk/Berlin-Hotels-Hotel-Adlon-Kempinski.h199220.Hotel-Information) > > [H4 Hotel Berlin Alexanderplatz](https://www.expedia.co.uk/Berlin-Hotels-H4-Hotel-Berlin-Alexanderplatz.h4150079.Hotel-Information) > > [Pullman Berlin Schweizerhof](https://www.expedia.co.uk/Berlin-Hotels-Pullman-Berlin-Schweizerhof.h555027.Hotel-Information) > > [Novotel Berlin Mitte](https://www.expedia.co.uk/Berlin-Hotels-Novotel-Berlin-Mitte.h877209.Hotel-Information) > > [Hampton By Hilton Berlin City Centre Alexanderplatz](https://www.expedia.co.uk/Berlin-Hotels-Hampton-By-Hilton-Berlin-City-Centre-Alexanderplatz.h17844058.Hotel-Information) > > [JW Marriott Hotel Berlin](https://www.expedia.co.uk/Berlin-Hotels-JW-Marriott-Hotel-Berlin.h1172384.Hotel-Information) > > [Holiday Inn Express Berlin City Centre by IHG](https://www.expedia.co.uk/Berlin-Hotels-Holiday-Inn-Express-Berlin-City-Centre.h1172257.Hotel-Information) > > [URBAN LOFT Berlin](https://www.expedia.co.uk/Berlin-Hotels-Urban-Loft-Berlin.h78270800.Hotel-Information) > > [Hotel Bohemia](https://www.expedia.co.uk/Berlin-Hotels-Hotel-Bohemia-By-Vivere-Stays.h4783348.Hotel-Information)