Bergen-Lafayette Holidays from £611

There were many things done well- room and bed are comfortable and efficient. Host reception was friendly. The shade meant to cover the window was broken and this meant waking way too early. The shuttle at the airport arrived 40 minutes after calling the front desk and waiting in hot sun during a heat wave. When I finally made it to the room a fire alarm was tripped by a rug cleaning crew with hoses all over the front entry- had to grab bags and walk down 8 flights of stairs. Not a great time but most of the staff were decent.

The hotel location was great. We were four minutes away from American dream which was our reason for traveling to New Jersey. There was free parking. There are only a few parking spots next to the entrance but the parking garage right next door is free for guests. They had continental breakfast which was not that great in our opinion. The waffles tasted like they were microwaved and the eggs were watery. You can’t take food back to the room so if part of your group sleeps late they can’t have breakfast. I found this strange because they offer free breakfast for guests but only if you eat inside the dining room. I guess they want to make sure you don’t take too much or feed people who aren’t staying at the hotel. The rooms are decent. We had two double beds and a pull out couch so plenty of space. However, we got there during a heat wave and the AC was not working. I heard multiple other people complain about issues with the AC and there really was no useful fix. They said they would send someone to check and maybe they did but it never ended up working. The hotel seems to be a bit run down. Our blankets seemed dingy but luckily we brought our own. There was a strange smell in the hotel but nothing to bothersome. Having an indoor pool was nice and the kids enjoyed it. The front desk staff were very nice. The main perks of the hotel were price and location.

It was within walking distance of several restaurants. Staff was friendly and helpful

Beautiful boutique-style hotel. Wonderful beds: the mattress, sheets & pillows all top notch, the best. They have a wonderful "Candy Closet" during check-in. Very nice continental style breakfast. Staff are great -- they go above & beyond. Beautiful & unique hotel.