We had such a lovely stay in this apartment. We stayed for 4 nights, which was perfect to explore the city and regions around. When we arrived, Eliana was there to welcome us and we checked in easily. Her and her sister gave us great recommendations of things to do and where to eat. When we were looking for scooters to rent, Eliana called the rental place for us (we don't speak Italian) which was great service. She was extremely helpful to us and so sweet. The apartment had everything we needed and was very comfortable and clean. It is well located between the Cita Alta and cita Bassa, which means that the street can get a bit loud so if you are a light sleeper, close the windows or maybe bring ear plugs. We would recommend this apartment and Eliana in a heartbeat to anyone going to Bergamo.