Benbrook Holidays from £1,109

We did enjoy our stay! We ran into a couple of challenges which I'll list below: 1)When checking in... the valet told us the cost to valet and when I asked about other parking, he told us about the areas around the hotel but I noted they were already full. He didn't have any other recommendations. When I got in to the desk to check in, they had other parking options and gave us a pass to put on our dash. I felt the valet should have been aware of that. 2) When we got to our room, the TV wasn't working appropriately. The picture was very dim and purple. It was Super Bowl weekend and we were planning on watching from our room. When we brought the issue to attention of the staff, they said that most of their TVs were not working and were going to be replaced soon. I explained that would have been helpful to know when making our reservation. They did try to make it right by compensating us for the issue. 3) The area rug in our room was filthy. It may have been vacuumed, but it was dirty. 4) The last thing I will mention is the shower is unsafe. There is a bit of a slope and if you have soap on you, you could slip and fall. I will say that the staff we dealt with (with exception of valet) were exceptional! Very attentive and kind! Those that I recall their names were Erika, Juan, Gina! We are grateful for them! Although we had a few issues... the hotel is currently going thru renovations and it is a unique, beautiful place! I would encourage others to check it out!

Always a great time at The Crescent, the staff are so nice and restaurant and bar and so nice and inviting!

The room was clean, but there was only one roll of toilet paper. I’m glad we didn’t run out! The gentleman I spoke with on the phone to check in and out was very helpful. Check in went smoothly because I went ahead and downloaded the GOKI app. The Hotel was in a good location; about 20 minutes from anything we wanted to visit while we were in town. We had the corner king, and it was worth the small splurge for sure. But, there isn’t any staff, so if you do need anything like extra towels etc. you kind of have to make do. It’s next door to a ramen restaurant, Wabi House. It was wonderful but it does get busy for dinner, so we went with lunch instead. If you dine there you get 4 free hours of parking. The parking lot is paid for through air garage, (there is an app for that as well) you can pay a flat rate for the amount of time you’re there, with in and out privileges.