Ben Hope

Average at best. Not particularly hospitable. I was locked out of my room twice. I met a lovely elderly lady in her zimmer staed on my corridor,who was also having difficulty accessing her room. I offered to help. When that wasn't feasible I then went down to the reception. I rang the buzzer 3 times. Just no staff. Bags of rubbish left in the corridor. Fruit flies in my room suggest it may well be needing a look in to regards to hygiene. I did extend my stay, mainly due to mobility issues, but I doubt very much that I'll be back. A shame as it's a decent area. More effort is needed.

Clean and comfortable

The staff were exceptionally nice. The room was clean. Plenty 9f parking. Breakfast was good. But the evening meals were expensive and not as good as I would expect given how much they cost. We had our last meal there and as I'm a vegetarian, I'm limited anyway. They could not adjust I was told as the meals came ready made - so microwave food for £15 to £20. I ended up getting soup.