Serrana Palace Hotel

Property class: 3

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You can look forward to an airport shuttle, a rooftop terrace and laundry facilities at Serrana Palace Hotel. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, Solar das Alterosas, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as car hire on-site and a business centre.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 3 of 3 rooms

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Room

Single Room

  • 344 sq ft
  • Sleeps 1
  • 1 Single Bed

View all photos for Double or Twin Room

Room

Double or Twin Room

  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Triple Room

  • 344 sq ft
  • Sleeps 3
  • 3 Single Beds
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About the area

Located in Belo Horizonte Centro, a neighbourhood in Belo Horizonte, Serrana Palace Hotel is near a metro station. Toca da Raposa 1 and Toca da Raposa II are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit BH Shopping and Afonso Pena Avenue. Looking to enjoy an event or a game while in town? See what's happening at Arena Independência or Mineirão Stadium. Visit our Belo Horizonte travel guide
Map
Rua Goitacazes, 450 - Centro, Belo Horizonte, MG, 30190-050

What's nearby

  • A large red building with a sign that reads "Mercado Central" and a green awning.
    Central Market
    2 min walk - 0.1 miles
  • A cityscape with a mix of modern and historic buildings, a busy street, and a cloudy sky.
    Afonso Pena Avenue
    3 min walk - 0.2 miles
  • A city park with a central pool, surrounded by tall buildings and lush greenery.
    Raul Soares Square
    3 min walk - 0.2 miles
  • A busy urban intersection with pedestrians, vehicles, and a green bus.
    Seventh of September Square
    7 min walk - 0.4 miles
  • A historic building with red and yellow striped walls, large arched doorways, and a staircase leading to the entrance.
    Sao Jose Church
    7 min walk - 0.4 miles

Getting around

  • General Carneiro Station
    15 min drive
  • Central Station
    15 min walk
  • Belo Horizonte (CNF-Tancredo Neves Intl.)
    47 min drive

Restaurants

  • Bar Banzai
    3 min walk
  • Casa Cheia
    1 min walk
  • Kopenhagen
    2 min walk
  • Café Bahia
    3 min walk
  • Nonô - O Rei do Caldo de Mocotó
    3 min walk

About this property

Serrana Palace Hotel

  • Hotel located in Belo Horizonte Centro
  • You can look forward to an airport shuttle, a rooftop terrace and laundry facilities at Serrana Palace Hotel. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, Solar das Alterosas, offers breakfast, lunch and dinner. In addition to car hire on-site and a business centre, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool, along with sunloungers
    • Breakfast (surcharge), self-parking (surcharge) and airport pick-up service (surcharge)
    • Tour/ticket information, a 24-hour front desk and multilingual staff
    • Free newspapers, a porter/bellboy and luggage storage
  • Room features
  • All 110 rooms have comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and minibars.
  • Other amenities include:
    • Bathrooms with showers and hairdryers
    • 32-inch TVs with cable channels
    • Daily housekeeping, desks and phones

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  • Free Wi-Fi
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Frequently asked questions

Does Serrana Palace Hotel have a pool?

Yes, this property has an outdoor pool.

Is Serrana Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serrana Palace Hotel?

Self-parking is available for BRL 25.00 per day.

What time is check-in at Serrana Palace Hotel?

Check-in end time: anytime.

What time is check-out at Serrana Palace Hotel?

Checkout is at noon.

Does Serrana Palace Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs at scheduled times. A fee of BRL 110 per vehicle applies.

Where is Serrana Palace Hotel located?

Located in Belo Horizonte Centro, this hotel is within a 5-minute walk of Central Market, Minas Centro Convention Center and Afonso Pena Avenue. SESC Palladium and Raul Soares Square are also within 10 minutes. Central Station is 15 minutes by foot and Lagoinha Station is 21 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Serrana Palace Hotel Reviews

6.8

7.4

Cleanliness

7.6

Location

7.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 21 out of 105 reviews
Rating 8 - Good. 26 out of 105 reviews
Rating 6 - Okay. 40 out of 105 reviews
Rating 4 - Poor. 7 out of 105 reviews
Rating 2 - Terrible. 11 out of 105 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

melhor não comentar.

melhor não comentar. pode soar ofensivo para ouvidos sensíveis. não permaneci no hotel. desde a recepção, até a limpeza do quarto: nota zero. fui para outro hotel onde fui muito bem atendido. Serrana, nunca mais!
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
foi mal atendido na recepção
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
Bom custo beneficio
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hospedagem

Local bem situado, porém achei o banheiro extremamente pequeno.Box apertadíssimo.
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

O hotel já foi bom, atualmente está desagradável.

Fui hospede antigo do hotel e a atual estadia foi desagradável e provavelmente não voltarei mais ao mesmo.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nada a reclamar. Muito bom.

Nada a reclamar.
Verified review

6/10 Okay

Disliked: Room comfort

Hotel Serrana, perto de tudo

Hotel simples, com um mínimo de conforto, mas com localização central.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absurdo o gerente dizer que não incluído o café da manhã nas diárias.
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheguei no fim da noite e quando fui tomar banho a água estava fria. Levou quase meia hora para consertar. Nos dias seguintes a água não esquentava muito. Fica perto do Mercado Central, o que é legal, mas a rua tem bares bem feios. Não recomendo para família.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otima estadia

Foi uma otima estadia. Fomos muito bem atendidos, o quarto eh bem cuidado e ficamos muito satisfeitos com o cafe da manhã
Verified review

6/10 Okay

boa localização

Reservei o hotel e em nenhum momento foi-me dito que a reserva seria sem café da manhã. Chegando lá, o recepcionista me informou isso. Como não tinha como cancelar a reserva, entrei assim mesmo. Depois o recepcionista me ligou dizendo que o café estava liberado. No entanto, no terceiro dia vieram me pedir para assinar comanda de café da manhã.Achei constrangedor. Mas não assinei e nem paguei.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

melhor que nada

Se vc espera chegar e tomar um banho quente, esqueça. Não importa em que andar, no 9, 4 ou 3. A água do chuveiro é fria, mesmo esperando 10 min desperdiçando água. Na última veZ que estive no hotel havia um tufo de cabelo no edredon. Na penúltima vez havia fios de cabelo pelo chão. No quarto dizem que a cozinhanfica aberta até às 23, mas se vc quiser jantar às 22 não é possível
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfeito!!!!

Muito confortável, cafe da manha maravilhoso
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Decepcionado

Fiz a reserva para casal e mandou quarto de dois solteiros . Café da manhã com pouca variedade . Poderiam ser melhores
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O quarto para duas pessoas é muito confortável, o café da manhã tem variedades de pães e frutas, e fica perto da rodoviária de BH.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Melhorias Continuas

Quarto péssimo, mal cheiro, cama horrível, ar antigo, banheiro feio/péssimo.
Verified review

2/10 Terrible

Disliked: Staff & service

Péssimo!

Fiz check in as 22:57 e na recepção havia muita má vontade pelo horário, computador para verificar a reserva estava desligado o que ocasionou na demora do atendimento, que já era ruim, ainda houve mal entendidos quanto ao café da manhã que não estava incluso e não é claro na reserva e o valor não foi debitado on line no cartão de crédito.
Verified review

8/10 Good

Liked: Room comfort

localização excelente

Excelente localização, preço justo.
Verified review

6/10 Okay

Disliked: Property conditions & facilities, room comfort

Ótima localização

Gostei muito por sua localização, pertinho do Mercado Central e do Shopping Cidade
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito boa

Ótimo atendimento.
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service

Razoável

Servicos precisam melhorar no hotel.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nota 10

Excepcional..
Verified review

8/10 Good

Liked: Staff & service
Disliked: Cleanliness

Serrana palace

O chuveiro não estava esquentando água direito e a limpeza do quarto deixou a desejar. Fui muito bem tratado o tempo todo, ótimos funcionários e ótimo atendimento. Boa relação custo/benefício.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom.

Sempre fui bem atendido. Já conheço alguns pelo nome, Sr. Antonio, João, e o Jailson. Camareiras muito educadas e atenciosas. Serviço de quarto bem cuidado.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bom hotel

Considerando que todos os prédios no centro da cidade são velhos, este hotel está em excelente condição, e surpreendentemente o chuveiro aquecia rapidamente e funcionava muito bem. O hotel fica ao lado de um shopping, o que facilita a ida ao mercado para comprar coisas para a estadia e para refeições fora do hotel. Os funcionários são simpáticos e atenciosos!