Dear Mark,Thank you for sharing your feedback regarding your recent experience. I am very sorry to hear about the issues you faced with your booking due to the missed flight.We understand how frustrating and inconvenient travel disruptions can be, and we sincerely apologise for any inconvenience caused by our inability to accommodate a compromise for the second day of your reservation. Our policies are designed to ensure fairness and consistency for all guests, but we also strive to be understanding and flexible in exceptional circumstances.Once again, I apologise for the inconvenience you experienced and appreciate your understanding. We hope to have the opportunity to welcome you to our hotel in the future under better circumstances.Best regards,Matthew Taylor Night Manager Holiday Inn Belfast City Centre, an IHG Hotel

Hi Sheila, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had an amazing stay and that our staff, including Suchadee, TJ, Azuka, Lizzie, and Sanita, were able to make your visit memorable. It's fantastic to know that you enjoyed the dinners at our restaurant and found our breakfast buffet to be delicious and varied. We are also pleased that our front desk team could assist you promptly with your transportation needs.Your kind words and recommendation mean a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Nicolle LGuest Relations Manager

Hi Colleen, Thank you for choosing to stay with us again and for taking the time to share your feedback. We're thrilled to hear that your second stay was just as enjoyable as the first.Maintaining a clean and comfortable environment for our guests is a top priority, and we're pleased that you found our accommodations to meet your expectations. It's also wonderful to hear that our staff provided friendly and helpful service throughout your stay.Thank you for your continued support, and we look forward to welcoming you back for another enjoyable stay in the future.Kind Regards, Nicolle LGuest Relations Manager

Hi Ruth, Thank you for your review, we really appreciate you taking the time to share some feedback with us.It was a pleasure having you and we hope to welcome you back again for another enjoyable experience.Kind Regards,Nicolle LGuest Relations Manager

Hi Laura, Thank you for sharing your experience with us! We're delighted to hear that you found our rooms comfortable and our staff friendly during your stay. Additionally, we're pleased to know that our location near the Europa Bus & Train Station was convenient for you.Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind Regards,Nicolle LGuest Relations Manager

Hi Jonny, Thank you for taking the time to leave a review.I am pleased to see you had an enjoyable experience at our hotel.It was a pleasure having you stay with us and we hope to see you again on your next visit to Belfast!Kind Regards,Nicolle LGuest Relations Manager

Hi Barbara, Thank you for taking the time to leave a review.I am pleased to see you had an enjoyable experience at our hotel.It was a pleasure having you stay with us and we hope to see you again on your next visit to Belfast!Kind Regards,Nicolle LGuest Relations Manager

Dear Susan,Thank you for your kind words and for choosing to stay with us at Holiday Inn Belfast City Centre. We are delighted to hear that you had a wonderful stay and that you enjoyed our great breakfast offerings and the service provided by our wonderful staff.It's fantastic to know that our convenient location made it easy for you to walk to and from the bus station. We strive to provide our guests with a comfortable and convenient experience, and we're glad to hear that we succeeded during your visit.Should your travels bring you back to Belfast, we would be honoured to welcome you back for another enjoyable stay. Please do not hesitate to contact us if there is anything we can assist you with in the meantime.Warm regards,Matthew TaylorNight ManagerHoliday Inn Belfast City Centre

Dear Rachel,Thank you for taking the time to share your feedback with us. We are thrilled to hear that Aimee and Alice provided exceptional service during your stay and went the extra mile to accommodate you.At Holiday Inn Belfast City Centre, we take pride in delivering outstanding service to our guests, and it's wonderful to know that our team members made a positive impression on your experience. We will be sure to pass along your kind words to Aimee, Alice, and the rest of our team.Your satisfaction is our top priority, and we appreciate your recognition of our efforts. Should you require any further assistance or have any special requests during your future visits, please do not hesitate to let us know.We look forward to welcoming you back for another memorable stay in the near future.Warm regards,Matthew TaylorNight ManagerHoliday Inn Belfast City Centre

Hi Ken, Thank you for taking the time to leave a review about your recent stay with us.I am so pleased to see you had an enjoyable experience.It was a pleasure having you stay and we hope to see you again on your next visit to Belfast.Kind Regards,Nicolle LGuest Relations Manager

Dear Lee,Thank you immensely for your glowing 5-star review! Your generous appraisal fills us with joy and motivates us to continuously strive for excellence in all aspects of our service.At Holiday Inn Belfast City Centre, we are committed to ensuring our guests experience the utmost comfort and satisfaction during their stay. Your acknowledgment of our efforts is truly gratifying and serves as a testament to the dedication of our team.Should your travels bring you back to Belfast, it would be our pleasure to welcome you once again for another exceptional stay.Warm regards,Matthew TaylorNight ManagerHoliday Inn Belfast City Centre

Dear Anna,Thank you for taking the time to leave a review of your recent stay at Holiday Inn Belfast City Centre.We are pleased to hear that you had an overall positive experience and rated us 4 out of 5. Your feedback is invaluable to us as it helps us to continuously improve our services and facilities.If there were any specific areas where you felt we could enhance your experience and reach that 5-star rating, we would love to hear your suggestions. We are committed to providing the best possible service to our guests and would appreciate any insights you can share.We hope to have the pleasure of welcoming you back in the future and providing an even better stay. Should you need any assistance or have any special requests for your next visit, please do not hesitate to contact us.Thank you once again for your review.Best regards,Matthew Taylor Night Manager Holiday Inn Belfast City Centre, an IHG Hotel

Thank you for your glowing review! We're thrilled to hear that you had a great experience at Holiday Inn Belfast City Centre. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're delighted that we succeeded in making your visit enjoyable.If there's anything else we can do to enhance your future stays or if you have any special requests, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay at our hotel.Warm regards,Matthew TaylorNight ManagerHoliday Inn Belfast City Centre, an IHG Hotel

Hi Kathryn, Thank you for your review, we really appreciate you taking the time to leave us some feedback. It was a pleasure having you and we hope to welcome you back again for another enjoyable experience.Kind Regards,Nicolle LGuest Relations Manager

Dear Ayeo,Thank you for taking the time to share your feedback about your recent stay at Holiday Inn Belfast City Centre.I am deeply sorry to learn that your experience did not meet your expectations and that you rated us 1 out of 5. We take all guest feedback seriously, and I assure you that we will thoroughly investigate the issues you encountered to prevent similar occurrences in the future.Your satisfaction is of the utmost importance to us, and we regret that we were unable to meet your needs during your stay. If you would like to provide further details about your experience or discuss any specific concerns, please do not hesitate to contact us directly. Your insights are invaluable in helping us improve our services and enhance the guest experience.Once again, I apologise for the disappointment you experienced, and I hope we have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Best regards,Matthew Taylor Night Manager Holiday Inn Belfast City Centre, an IHG Hotel

Thank you for highlighting the convenience of our location to downtown Belfast. We're delighted to know that our hotel's central location added to the enjoyment of your stay.Being situated close to downtown attractions makes it easier for our guests to explore and experience all that Belfast has to offer. We hope you had a wonderful time exploring the city, and we look forward to welcoming you back for another convenient and enjoyable stay at Holiday Inn Belfast City Centre.Warm regards,Matthew TaylorNight ManagerHoliday Inn Belfast City Centre

Thank you very much for your excellent rating! We are delighted to hear that you had a wonderful experience during your recent stay at Holiday Inn Belfast City Centre. Your feedback means a lot to us, and we are thrilled that you were completely satisfied with your stay.Ensuring that our guests have a comfortable and enjoyable experience is our top priority, and we are pleased that we were able to meet your expectations. Your satisfaction is a great source of motivation for our team to continue delivering exceptional service to all our guests.Should your travels bring you back to Belfast, we would be delighted to welcome you once again to Holiday Inn. If there is anything more we can do to make your future stays even more memorable, please do not hesitate to let us know.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Thank you for sharing your feedback following your recent stay with us at Holiday Inn Belfast City Centre. We are delighted to hear that you had a nice stay and found our staff to be lovely.We apologize for any inconvenience caused by the issue with the heating in your room. Our team is committed to ensuring that any concerns or challenges our guests encounter are addressed promptly and efficiently. We are pleased to hear that our team was able to resolve the heating problem quickly for you, allowing you to continue enjoying your stay comfortably.Your satisfaction is of the utmost importance to us, and we appreciate your understanding and patience as we worked to resolve the issue. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back to Holiday Inn Belfast City Centre in the future for another enjoyable stay.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Thank you ever so much for your wonderful feedback following your recent stay at Holiday Inn Belfast City Centre. Your kind words truly make our day!We are thrilled to hear that you found your experience with us to be absolutely fantastic, from the room to the food, and most importantly, the exceptional service provided by our staff. Ensuring our guests feel welcomed, comfortable, and well taken care of is our utmost priority, and it brings us immense joy to know that our team's friendliness and helpfulness contributed to your enjoyable stay.Your recommendation means the world to us, and we are delighted to hear that you would highly recommend our hotel to others. We take great pride in our prime location, which offers convenient access to Belfast's vibrant City Hall area and excellent transportation options, making exploring the city a breeze.Should your travels bring you back to Belfast, we would be honoured to welcome you once again to Holiday Inn. Until then, if there is anything more we can do to make your future stays even more memorable, please don't hesitate to reach out.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Hi Janet, Thank you for taking the time to leave us a review.We are delighted to see you had an enjoyable experience and that you particularly liked our central location!It was a pleasure having you stay with us and we hope to see you again on your next visit to Belfast.Kind Regards, Nicolle LGuest Relations Manager

Hi Ryan,Thank you for taking the time to leave a review about your recent stay at Holiday Inn Belfast. I am so pleased to see you had an enjoyable experience at our hotel.It was a pleasure having you and we hope to see you again on your next visit.Kind Regards, Nicolle LGuest Relations Manager

Dear Paul,Thank you very much for taking the time to share your feedback with us. We truly appreciate hearing from our guests, as it helps us continually improve our services.While we're glad to see that you had a positive experience overall, we're always striving to make sure every guest's stay is a perfect one. If there are any specific areas where you feel we could enhance our service or amenities, please do not hesitate to let us know. Your insights are invaluable to us.Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Holiday Inn Belfast City Centre soon!Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Hi Cara, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our location convenient and enjoyed the spacious, comfortable, and functional room. Our team takes pride in providing a peaceful environment, and we're delighted to know that you found the surroundings very quiet.Your kind words about our friendly staff mean a lot to us, as we strive to create a welcoming and hospitable atmosphere for our guests. We truly value your feedback and look forward to welcoming you back in the future.Kind Regards,Nicolle LGuest Relations Manager

Thank you for taking the time to share your positive feedback with us following your recent stay at Holiday Inn Belfast City Centre. We are delighted to hear that you found the room to be lovely and that your overall experience met your expectations.At Holiday Inn, we strive to provide each guest with comfortable and enjoyable accommodations, and it is wonderful to know that we succeeded in delivering on this promise during your visit. Your satisfaction is incredibly important to us, and we are thrilled that you had a pleasant stay with us.Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We are always here to ensure that your future stays with us are just as enjoyable.Thank you once again for choosing to stay at Holiday Inn Belfast City Centre. We look forward to welcoming you back soon for another delightful experience.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable for our staff to enter a guest's room without proper authorization, and we deeply regret any discomfort this may have caused you.Furthermore, we are sorry to hear about the issue with the bathroom sink not draining properly. Please rest assured that we have addressed this matter with our maintenance team to ensure it is promptly rectified.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to exceed your expectations during your next visit to Belfast.Kind regards,MatthewNight Manager

Hi Charles,Thank you so much for your fantastic review! We're thrilled to hear that you found our hotel to be an excellent choice for your three-day visit to Belfast, especially appreciating the clean and central location. Providing a comfortable and convenient experience for our guests is our goal, and we're delighted we could contribute to your positive stay.We look forward to welcoming you back whenever your travels bring you to the city again!Kind Regards, Nicolle LoughranGuest Relations Manager

Thank you for choosing Holiday Inn Belfast City Centre for your recent stay, and for taking the time to share your feedback with us. We're delighted to hear that you had a brilliant stay with us.Ensuring our guests have a wonderful experience is our top priority, and we're thrilled that we succeeded in providing you with a memorable stay. If there's anything specific that made your stay exceptional or if there are any areas where we can improve, please let us know.We look forward to welcoming you back to Holiday Inn Belfast City Centre for another brilliant stay in the future.Warm regards,

Dear Guest,Thank you for choosing to stay at Holiday Inn Belfast City Centre and for sharing your wonderful feedback with us. We're delighted to hear that you had a fantastic experience during your stay.It's fantastic to know that our staff, especially Alice, provided you with exceptional service and assistance throughout your stay. We'll make sure to pass on your kind words to her and the rest of the team.We're pleased to hear that you found our family room great and well-equipped with everything you needed. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're glad we succeeded in meeting your expectations.Thank you for highlighting our great location, which made it convenient for you to explore the city and visit attractions within walking distance.We can't wait to welcome you back to Holiday Inn Belfast City Centre for another memorable stay.Warm regards,

Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our service to be of a high standard and that you enjoyed our clean and comfortable rooms. Providing exceptional service and maintaining cleanliness are among our top priorities, and we are thrilled that we could meet your expectations in these areas. We appreciate your support and hope to welcome you back for another enjoyable stay in the future.Warm regards,MatthewNight Manager

Hi Kiran, Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had an excellent experience with our staff.Our team takes great pride in providing exceptional service, and it's great to see that their efforts have made a positive impact on your stay. Once again, thank you for choosing our hotel, and we look forward to the pleasure of hosting you again in the future. Kind Regards, Nicolle LoughranGuest Relations Manager

Thank you for choosing to stay with us at Holiday Inn Belfast City Centre and for taking the time to share your feedback. We're glad to hear that you had a positive experience overall.Your satisfaction is important to us, and we appreciate your feedback. If there are any specific areas where we can improve and earn that extra 2 points for a perfect score next time, please don't hesitate to let us know. Your input helps us to continuously enhance our services and facilities for all our guests.We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,MatthewNight Manager

Thank you ever so much for taking the time to leave us such a fantastic review! We're absolutely thrilled to hear that you had a flawless experience during your stay with us at Holiday Inn Belfast City Centre. Achieving a perfect 10 out of 10 rating from you truly warms our hearts and reaffirms our dedication to providing exceptional service.Our team works diligently to ensure that every aspect of your stay exceeds expectations, from the comfort of our accommodations to the quality of our amenities. It's delightful to know that our efforts have made your visit memorable and enjoyable.Should your travels bring you back to Belfast, we would be honoured to welcome you once again for another outstanding stay. Until then, safe travels and warm regards from all of us here at Holiday Inn Belfast City Centre!Best wishes,MatthewNight Manager

Dear Taylor,Thank you very much for taking the time to leave us a fantastic 5-star rating! Your feedback means a lot to us here at Holiday Inn Belfast City Centre.We're thrilled to hear that you had such a positive experience during your stay with us. Our team works hard to ensure that all our guests feel welcomed and have everything they need for a comfortable stay. It's wonderful to know that we succeeded in providing you with excellent service.We look forward to welcoming you back to our hotel in the near future.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Hi Jemma, Than you for your review.We really appreciate your great score and hope that we will have the opportunity to welcome you back again in the future.Kind Regards,Nicolle LGuest Relations Manager

Thank you for the glowing 10 out of 10 review! We're thrilled to hear that you had such an exceptional experience during your stay at Holiday Inn Belfast City Centre.It's wonderful to know that everything met or exceeded your expectations, from our prime location to the comfortable rooms, and from the friendly staff to the delicious breakfast. Your satisfaction is our top priority, and we're delighted that we could contribute to making your stay memorable.We truly appreciate your kind words and your recommendation. Should your travels bring you back to Belfast, we would be honored to welcome you back for another fantastic stay.Thank you once again for choosing Holiday Inn Belfast City Centre.Warm regards,MatthewNight Manager

Thank you for choosing Holiday Inn Belfast City Centre, and we appreciate your kind words about our staff. We're thrilled to hear that our team provided you with a wonderful and welcoming experience, creating a friendly environment during your stay.Ensuring our guests feel at home is a top priority, and we're delighted that we could contribute positively to your time with us. If there's anything specific you'd like to highlight or if there are areas where we can further enhance your experience, please feel free to share your feedback.We look forward to the pleasure of welcoming you back to Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager

Thank you for your continued loyalty and for taking the time to share your positive experience with us. We're thrilled to hear that you find our hotel excellent and faultless. It's truly heartening to know that our staff and service have consistently met your expectations. We appreciate your kind words and look forward to welcoming you back to Holiday Inn Belfast City Centre for many more faultless stays.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff helpful and enjoyed the amazing breakfast choices during your stay. However, we sincerely apologize for any inconvenience caused by the arrangement of the beds in your room.Your comfort is of the utmost importance to us, and we regret that the double bed setup did not meet your expectations. Please be assured that we take your comments seriously, and we will review our room configurations to ensure a more comfortable experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Best regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Dear David,Thank you for taking the time to share your feedback with us. We appreciate your valuable input as it helps us continually improve our services.We're delighted to see that your overall experience with us was positive. It's always gratifying to know that our efforts to provide excellent service are recognized and appreciated by our guests.At the same time, we also understand that there might have been areas where we could have done better to ensure a perfect five-star experience for you. Your feedback is invaluable in highlighting these areas, and rest assured, we will review your comments internally to see how we can further enhance our offerings.Once again, thank you for choosing to stay with us, David. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Warm regards,Matthew Night ManagerHoliday Inn Belfast City Centre

Hi Beverley, Thank you for your lovely review! We're delighted to hear that you enjoyed your stay at our hotel. Being located next to a variety of restaurants and the bus centre definitely has its perks, and we're thrilled that our convenient location added to your experience.We hope to have the pleasure of welcoming you back in the near future. Kind Regards,Nicolle LGuest Relations Manager

Hi Leila, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff to be friendly and helpful, and that you enjoyed the excellent breakfast options we offer.We appreciate your kind words and look forward to welcoming you back on your next visit. Kind Regards,Nicolle LGuest Relations Manager

Hi there, Thank you for bringing this to our attention. Please accept our sincerest apologies for the experience you had during your stay with us. We deeply regret that our service fell short of our usual standards, especially during a time of inconvenience due to flight cancellations and adverse weather conditions.Your feedback is invaluable to us, and we are truly sorry for the lack of customer service from our front desk team. It is unacceptable that you were not provided with accurate information about our kitchen's operating hours, and we understand the frustration you experienced as a result.We also apologise for the manner in which our night team communicated with you. It is never our intention to make our guests feel unwelcome or uncomfortable, and we are truly sorry for any rudeness or lack of understanding you encountered.Please know that we take your feedback very seriously, and we will address these issues with our team to ensure that such incidents do not happen again in the future. We genuinely value your business and hope for the opportunity to make it right.If there is anything else you would like to discuss or if there is any way we can make amends for your disappointing experience, please do not hesitate to reach out. We sincerely apologise once again and hope to have the chance to welcome you back for a much-improved stay in the future.Kind Regards,Nicolle LGuest Relations Manager

Thank you for sharing your positive feedback about your stay at Holiday Inn Belfast City Centre. We're delighted to hear that you found our staff very helpful, the rooms warm and comfy, and the food and service first class.Your satisfaction is important to us, and we appreciate your kind words. We look forward to the pleasure of welcoming you back on your future visits to Belfast.Thank you for choosing Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager

Thank you for taking the time to share your positive experience at Holiday Inn Belfast City Centre. We're delighted to hear that you found our property very comfortable and our staff lovely.It's wonderful to know that Jack on Reception stood out for his helpfulness and local area knowledge. We'll make sure to pass on your compliments to him.We appreciate your feedback and look forward to the pleasure of welcoming you back on your future visits to Belfast.Thank you for choosing Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager

I sincerely apologize for the unsatisfactory experience you had regarding the hygiene condition of the toilet bowl during your stay at Holiday Inn Belfast City Centre. Your feedback is deeply concerning, and I want to assure you that we take such matters seriously.I apologize for the false promise made by the reception regarding a staff member contacting you within a week. This does not reflect our commitment to providing prompt and effective resolutions. I understand your dissatisfaction, and we will address this internally to prevent such lapses in the future.Please accept our sincere apologies, and I appreciate your understanding. We value your feedback and look forward to the opportunity to make amends.Best regards,MatthewNight Manager

Thank you for sharing your positive feedback about the location of Holiday Inn Belfast City Centre. We're pleased to hear that you found it convenient for walking, being right by the train and bus station. It's great to know that parking your car was easy in the surrounding area.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back on your future visits to Belfast.Thank you for choosing Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager

Thank you for the perfect rating! We're delighted to hear that you had a fantastic experience at Holiday Inn Belfast City Centre. If there's anything specific you enjoyed or any suggestions you have, feel free to share. We look forward to welcoming you back for another excellent stay in the future.Thank you for choosing Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager

Thank you for taking the time to share your wonderful feedback! We're delighted to hear that you had a fantastic experience during your stay at Holiday Inn Belfast City Centre.It's fantastic to know that you enjoyed our excellent room, superb breakfast, and outstanding service provided by our staff. Your satisfaction is our top priority, and we're thrilled that we could meet and exceed your expectations.We truly appreciate your 5 out of 5 rating and your kind words. It was a pleasure to host you, and we hope to welcome you back for another memorable stay in the future.Best regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Thank you for sharing such a positive and detailed review of your stay at Holiday Inn Belfast City Centre. We're delighted to hear that you found our hotel to be in a fantastic location, providing easy access to the bus terminal and the city center.It's wonderful to know that our staff were great, helpful, and attentive, contributing to a positive overall experience. We're pleased that you enjoyed the variety and quality of our breakfast options, and that the bar/social area provided a comfortable space for both work and leisure.Your feedback is greatly appreciated, and we look forward to the pleasure of welcoming you back on your future visits to Belfast.Thank you for choosing Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager