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Reviews of Santona Residence

3 out of 5
Santona Residence
Leon St. Hamra (Wadih Sabra), Beirut

Reviews

5.4
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

2.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
AC was really bad. I went to my room, I found the door open to the hallway and the windows open, when I asked why was it so, they said it’s to ventilate...is that a joke? The room smells like sewage and the TV is prehistoric. There is only one employee at the concierge who can’t answer questions without calling his superiors. I couldn’t stay there, I left immediately.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great value
Great value. This is a great place for a good room in Hamra. Room had a well-equipped kitchenette, shower was really hot, and decent wifi for Lebanon. Highly recommend it and I'll be staying here every time I come to Lebanon.
Response from General Manager on 9 Feb 2017
Dear Guest, Thank you for taking the time to share your positive feedback of your stay at Santona Residence Beirut on Booking. I am pleased to know that you enjoyed your stay. Thank you again for your review. We hope to welcome you back soon. Best Regards, Samah Taha Hotel Manager

4/10 Poor

Turgut

Disliked: Property conditions & facilities, room comfort
TAVSİYE ETMİYORUM
İLK GÜN KAHVALTI DAHİL ALMAMIZA RAĞMEN, KAHVALTI VERMEMEK İÇİN BİZE KAHVALTI YOK DENİLDİ. 3. GÜN KAHVALTI YOK DENDİ OTELDEN AYRILMAK ZORUNDA KALDIK. DİL BİLMEYEN RESEPSİYON GÖREVLİLERİ VE İLGİSİZLİK HAT SAFHADAYDI.
Stayed 4 nights in Jun 2019