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Reviews of Beijing Xihua Jade Hotel Forbidden City

3.5 out of 5
Beijing Xihua Jade Hotel Forbidden City
5 NORTH ZHIDE ALLY, BEI HE YAN STREET,, DONG CHENG, Beijing, PEK

Reviews

7.2

Good

Rating 10 - Excellent. 89 out of 710 reviews" "
Rating 8 - Good. 317 out of 710 reviews" "
Rating 6 - Okay. 205 out of 710 reviews" "
Rating 4 - Poor. 73 out of 710 reviews" "
Rating 2 - Terrible. 26 out of 710 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

aim, Manchester

Travelled with partner
Liked: Cleanliness
What a wonderful location, 2 minute walk from the bus stop, and close to the forbidden city. Easy to find as well, just be careful as we put the wrong address in and walked to a different hotel. The hotel staff are nice, however the speak very very little english, they could not even tell us where a shop was. Room was spacious, comfy bed, places to put bags and clothes. Only downside was bathroom a bit small, only one person at a time can fit, which is not a problem, this hotel wins because of the location.
Stayed 7 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
The property was hard to find. Language barrier with staff
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I do not recommend this hotel
The entire hotel - including our room - smelled like cigarette smoke. The name of the hotel and the address are not correct, which was very alarming when we arrived and were trying to get a cab to take us to the hotel. The hotel is actually named Jade Youth Hostel it seems. The bed was super hard and uncomfortable. We really only needed the hotel for a layover, and I was happy to leave as soon as possible.
Stayed 1 night in Dec 2019

10/10 Excellent

Yoshi, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs, enough amenities, best location. The one bad thing was a map in Expedia was wrong and took time to got there because can’t use google maps in China.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a hostel, not a hotel. Located down an alley, small rooms and bathrooms where there's no separation between shower, sink and toilet - after your shower the entire bathroom floor is wet and slippery. Not a pleasant place to stay .
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
The location and the facilities are very good, but the cleanliness is not good. Also the receptionist didn’t have customer service at all. Every time we asked her something she was doing other things and could not take a second to reply us appropriately.
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities, room comfort
I would not stay here again
The hotel seems to have a few names, which caused some confusion. The condition of our room was not great, the shower flooded the bathroom, the toilet blocked up. The air con was noisy and did not cool the room sufficently. The front desk staff caused issues over the breakfast and tried to double charge us when it had already been paid for. They say that they have staff that speak English, which they did, but it was broken English and they could not grasp some simple concepts in a conversation. The hotel was hard to find, but walkable to the Forbidden City. The WiFi was really poor.
Stayed 4 nights in Jun 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine enough
This hotel is nothing special -- but everything was fine, and the location is convenient.
Stayed 3 nights in Jun 2019
Response from F on 5 Jul 2019
Thank you for your comments and look forward to seeing you again!

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
DON'T save that extra $50 or so a night to book this HOTEL. It was a horrible experience. I REPEAT DO NOT STAY HERE. BOOK A 5 STAR HOTEL. I promise you, YOU will be much happier and safer. The first night I checked in, the front desk FAILED to mention to us that there wasn't any hot water or AIR CONDITIONING. It wasn't till the next morning I asked the front and then they told us that it is broken till Monday (which was not true, because when I came back on Monday night, THE SIGN WAS STILL THERE that said it was broken). Another thing is the front desk worker failed to give us the right information or be of any help to us when we asked about the Forbidden City (which they SHOULD KNOW MORE THAN ANYONE SINCE THE HOTEL IS LITERALLY RIGHT NEXT TO IT) We asked the front desk and she told us on the day we were planning to visit which was a Sunday, "IT WAS CLOSED". She misinformed us and almost caused us to missed visiting the forbidden city. Luckily we spoke to some other foreigners like us and they told us the forbidden city wasn't close on Sundays. Lastly, this did it for me to write this review. At the front there is a huge sign that says "CURRENCY EXCHANGE", and when asked to do a currency exchange after walking several blocks back to the hotel, the front desk said "NO CHANGE". So I point up and ask what was this sign then? she said I don't know. Spend a bit more and you will have better service, and a better experience in Beijing. I left that place as soon as I can.
Stayed 2 nights in May 2019

8/10 Good

Grace

Liked: Staff & service
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

The situation is ok, but no Metro station nearby. The elevator only goes up to the 4th floor - and there are 5 floors. The lower floors do have wheelchair access.
Stayed 7 nights in May 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Excellent LOC, breakfast, safe for Solo travel.
Excellent & safe location. Definitely get the breakfast, worth it as it will save time during your travel. It is 20min walk to Forbidden city entrance. Nearest metro station is 13-17 min walk. Nearest bus stop is 2-3 min walk. Very quite neighborhood right in the middle. Wangfujing is < 15 min walk. Rooms are small but perfect for comfortable sleep. Rooms needs some TLC & proper cleaning.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Wifi only worked in the lobby. The breakfast buffet was pretty good.
Stayed 2 nights in Apr 2019

8/10 Good

Kit

Liked: Room comfort
Ok stay
Conveniently located in center of city. 10 minutes walk to Wongfujin and forbidden city. Beds not made daily and sheet not changed until requested. A lady at night shift did not bother to help me got my iPhone get on WiFi. Keep saying I couldn’t get WiFi because I have an iPhone. I ended up did not have internet for a few days. Another lady easily signed me up to internet. With all that said, the front desk responded well to requests. For example getting the bathroom clean because of bad smell and getting more toilet tissue. Daily cleaning was limited to sweeping the floor and empty garbage cans. Overall, most staff members were friendly and helpful. I guess you get what you pay. Kit
Stayed 14 nights in Mar 2019

10/10 Excellent

Poo Chuan

Liked: Cleanliness, staff & service, room comfort
Excellent location, very convenient walking distance to most of the Beijing landmarks. Good value for budget travelers.
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Anne

Disliked: Staff & service
Just ok
Hotel was ok but the disinterested staff made it unpleasant. There was one very helpful man on reception.
Stayed 2 nights in Mar 2019

6/10 Okay

Ted

Liked: Staff & service
Disliked: Cleanliness, room comfort
The hotel is hidden inside an alley and no sign posted at entrance road. The room is not properly cleaned with dirty towels, and I have to ask house keeping for replacement.
Stayed 3 nights in Mar 2019

6/10 Okay

DAVID

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
basic rooms smell odd but Ok nice clean staff very helpful
Stayed 1 night in Mar 2019

6/10 Okay

Philippus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hospital beds not a turn on for me!
The inside of the room looked like a hospital. The extras in the bathroom (soap, toilet paper etc.) was at the bare minimum. The breakfast was ok with decorations around from the 70s (British pub-like style). The front desk service was friendly. The surrounding environment was nothing special. Overall I would not return to this hotel again
Stayed 1 night in Mar 2019

6/10 Okay

Kim Chan

Not too bad
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location,the staff and guests were always respectful.We felt safe due to a complete security team,we always counted 3 or 4 people around.Laundry facility not working during our 9 day stay,this was the only problem there.
Stayed 9 nights in Jan 2019

6/10 Okay

Md. Mahbub

Liked: Staff & service, room comfort
feel like local and noise free and good.
Main shock was the name of the Hotel. It is totally diffrent. I was confused that should I stay or go search for the Hotel which we booked. Then I compared the Phone number and location is same. Then we started to stay.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Is near to everywhere
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
It was a good hotel for the price.It was nice to be quiet. It was nice to be in the middle of the city.However, I had to walk for more than 10 minutes on the subway.
Stayed 2 nights in Jan 2019

8/10 Good

Ransher, Punjab, india

Liked: Cleanliness, room comfort
Nice place to stay in Beijing
It's was amazing stay at Beijing hotel. Nice place in Beijing.. I recommend this hotel for all tourists... Nice clean and good staff...
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
I book the hotel including breakfast and they book it without
Stayed 8 nights in Dec 2018

8/10 Good

Lorena

Liked: Staff & service, room comfort
The hotel has a very good quality-price relation. Do not expect a luxury hotel for what you pay. But the rooms and the bed are comfortable. The location is excellent. Only one person from the reception was able to speak in English, and that is good enough compared to other hotels in the country. They ask for a cash deposit of 100 Yuan for the key and they do not accept any other currency.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Nov 2018

8/10 Good

Nita, Guam, U.S.A.

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Beijing frequent traveller
Good location. The rest is average. You pay what you get.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Clean and tidy; comfortable, cheap; great location.
Stayed 2 nights in Oct 2018

4/10 Poor

Kevin, MY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room bed sheet not change for the whole duration of my stay. Only come in to tidy the bed but bed sheet didn't change. I wonder if I stay 1 month, 1 month will be the same bed sheet?
Stayed 6 nights in Oct 2018

6/10 Okay

Samuel, Toronto, Ontario, Canada

Liked: Cleanliness
No amenities other than the breakfast dining area, which is a shame considering the cost of the accommodations.
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Waking up and finding a strange men in my room
I rarely write reviews. The stay was ok except couple things. The front desk was not able to order me a taxi.... Ended up looking for it on streets for 30 min and the n getting scammed. I was sleeping and sudenly got woken up. I open my eyes and there is some wierd Chinese person in my room, going through wardrobe and taking out extra blanket!! I was suprised and terfied that I even forgot to yell! This was serious intrusion of privacy! He did not knock at all! So imagine waking up and swing someone else in the room! Especially when I am a female solo traveler and there is some unknown men in my room!!!!! Outrageous!!!!!
Stayed 4 nights in Oct 2018

8/10 Good

Shannon, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, and not very expensive. It's not very fancy, and it's not the most comfortable hotel, but the staff is very helpful, the room was clean, and the breakfast food was good!
Stayed 5 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 6 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Room comfort
Ok for a night but not inspired at all.
It's just an enormous building with a lot of rooms, quite some noise, ugly decoration, no working wifi on the room (for international numbers at least). Oh well.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Basic facilities, good location
We only stayed one night so can't really comment on service. We missed breakfast due to early tour pick up, but they stored our luggage for free all day. Very close to the Forbidden City.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Denis

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2018

4/10 Poor

Ronald, Sf

Disliked: Cleanliness, property conditions & facilities, room comfort
Booked for 1 week there. They don’t change the blanket or pillow . They just make it neat look new and refill towels and toothbrushes.
Stayed 6 nights in Sep 2018

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget oriented place
Very quiet, convinient place.
Stayed 1 night in Sep 2018

8/10 Good

Rene

Liked: Cleanliness, property conditions & facilities, room comfort
Very quiet in a small well lighted alley
Very clean and quiet. Stsff with limited english.
Stayed 3 nights in Sep 2018

8/10 Good

cristiano

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Sep 2018

8/10 Good

Flora, California

Disliked: Cleanliness
This hotel was in a fantastic location. The neighborhood was treelined and very nice and it was close to subways, Forbidden City and Tiananmen Square.
Stayed 3 nights in Jun 2018