Outdoor pool, a waterfall pool

Reviews of juSTa Lake Nahargarh Palace

3.5 out of 5
juSTa Lake Nahargarh Palace
Parsoli, Begun, Rajasthan

Reviews

6.6
Rating 10 - Excellent. 1 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 4 out of 13 reviews" "
Rating 4 - Poor. 2 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Parul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Management needs to improve the cleanliness
Unfortunately the property is terribly maintained. there is an odour of bats & pigeons in the corridors, it definitely needs a rehaul in terms of maintenance & proper upkeep & cleanliness. I would understand that it is difficult, however there is great potential in such a stunning property of amazing historic value, only if the management took it seriously. There was a rat in the a air conditioning unit - video attached (Room 124)
Stayed 1 night in Sep 2023

8/10 Good

Ambuj

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is good. Good for family , couple or friends stay.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property very bad condition its 170 km from udiapur and 70 km from chitorgarh smell sewer in rooms
Stayed 2 nights in Oct 2019
Response from Sailesh Mishra on 9 Mar 2024
Dear Guest,We truly thank you for sparing time to write your feedback on Expedia. Your feedback is important to us.Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our resortOn behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future.Yours Sincerely,Sailesh MishraGeneral ManagerjüSTa Hotels & Resortsmanager.nahargarh@justahotels.com

8/10 Good

Nancy, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun to stay at a palace on a lake
Worth staying 2 nights. relax, swim in the pool at sunset, good reasonable food cooked to your liking. Staff friendly and very helpful. Please keep it up -It is too beautiful a property to see it crumble. Also the junk on the roof needs clearing into one spot or build a shed to contain it. Such a lovely walk up there but too much clutter and gas bottles, etc. Also move some of the thousands of pigeons away.
Stayed 2 nights in Oct 2017
Response from juSTa Hotels & Resorts on 2 May 2018
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavour to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Amal Guha Roy Manager Operations jüSTa Hotels & Resorts

6/10 Okay

Sairaj, Pune

Liked: Staff & service
Disliked: Room comfort
Nice hotel nut in the middle of nowhere.
Happy but disappointed... As such the hotel is in a remote village; and it was disappointing to know that the hotel does not offer accommodation for drivers..The deal I got was bit overpriced for the facilities offered.The advertised facilities of horse riding, archery, nature trail trekking etc were not seen. The rooms are clean; the food is good; BUT the palace like comforts that one may expect is missing. Food is expensive. The rooms lacked most basic facility like a bed side lamp for reading Or a large TV screen. The staff are very pleasing and extended their best efforts to make stay comfortable.
Response from Amal Guha Roy on 13 Apr 2017
Dear Guest, We thank you for sharing your thoughts in Expedia. It is indeed a pleasure to note that you liked our resort, its appearance, cleanliness we have maintained, quality of food served and also the service provided by our team. We have noted your feedback and assure you that the same will be taken up on a serious note and actioned Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards. On behalf of our team, we look forward for another opportunity to be able to host you as our esteemed guest and assure you to exceed your expectation on all the aspects. Yours Sincerely,

6/10 Okay

s paul

Liked: Cleanliness, staff & service
Moderate quality hotel an hour from a great fort.
There are very few options for good hotels around Fort Chittorgarh, a UNESCO World Heritage Site. Lake Nahargargh Palace barely met the minimums. Equivalent to a 2* or 3* property in the US.
Response from juSTa on 13 Apr 2017
Dear Guest, Thank you for sparing you precious time to share your feedback on Expedia. We are glad to note that you liked the resort. We would like to inform you that during your next visit we will definitely exceed your expectation on all the aspect which we are earnestly looking forward to. Yours Sincerely, Amal Guha Roy

10/10 Excellent

M, Iceland and new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I dream of a place, that is not jammed with crowds
The room was welmaintained and looked after.. the whole place and experience is a dream. Could easily stay here for a week.. so relaxing and quiet place. No stalls or hackers or beggers towards this castle.. it is so unlike any other lake palace in india!
Response from juSTa on 29 Apr 2016
Dear Guest, We are extremely glad for your support and patronage. It gives immense pleasure to note that our motto to provide highest quality of service to every guest has been achieved. Our team members are tremendously motivated as their efforts are so well appreciated and recognized. We greatly appreciate your recommendation and On behalf of the team, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future. Yours Sincerely, Jitendra Sharma Operations Manager jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 Good

Rasik Lal, Houston, tx

Liked: Cleanliness, staff & service, room comfort
Lake nahargarh
Pigeons made glasses hard to clean. Low occupancy also resulted in some ares unattended. Overall happy with our stay: great location in middle of lake, pleasant staff
Response from juSTa on 27 Feb 2016
Dear Guest, We are extremely glad to have had the opportunity to serve you during your first visit to Chittorgarh. It is indeed a pleasure to note that you liked our resort, it's location and service provided by our team. It is our pure intention to provide every guest an opportunity to experience beauty of the nature and get close contact with the serene place. We have noted down your feedback on cleanliness and assure you that this will be actioned immediately It is an honor to note that you have had a perfect relaxing holiday at our resort. Thank you so much for your kind words and recommendation. On behalf of the team at juSTa, we look forward to serve you again as our esteemed guest. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 Good

soms, Gurgaon, India

Liked: Cleanliness, property conditions & facilities, room comfort
Nice getaway
It is a nice getaway slightly away from Chittorgarh, the experience of staying in between the lake was amazing. The place has a homely touch along with beautiful views.
Response from juSTa on 27 Feb 2016
Dear Guest, We are glad to have had the opportunity to host you at our hotel. it gives us immense pleasure to note that you have had a comfortable stay. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

4/10 Poor

Farok Contractor, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No internet, No phone, Hot water only by request,
As an ordinary expectation (and as stated in Hotels.com), a hotel is supposed to provide these services 1) Bed 2) Telephone 3) Internet 4) Hot Water 5) Hot (or at least warm) food. MORE THAN HALF OF THESE SERVICES WERE NOT PROVIDED! 2) Telephone to and from front desk (NOT WORKING). 3) Internet (NOT WORKING) 4) Hot water (NOT SUPPLIED EXCEPT BY WALKING TWO MINUTES TO FRONT DESK, MAKING SPECIAL REQUEST, AND THEN WAITING FOR FIFTEEN MINUTES 5) Food was not hot AND WAS BARELY WARM, OR EDIBLE. 6) Pigeon nuisance in and around room (LOSS OF SLEEP BECAUSE OF PIGEON NOISE). Pigeons fly in the face of guests. THEY FEED PIGEONS AND ATTRACT THEM? Is this a hotel – or a zoo? MOREOVER, THESE ARE RECURRENT PROBLEMS THAT ARE NOT FIXED. THE REAL HOTEL MANAGEMENT WITH DECISION-MAKING AUTHORITY ONLY VISITS ONCE A WEEK FOR HALF A DAY. Since so many basic services are not provided, I conclude that the four-star price of the hotel, despite is beautiful setting, is unjustified. The local hotel manager and staff are very nice, polite persons. However, It appears that the organization’s “remote-control” management is not working to provide basic services at the hotel property level.
Response from juSTa on 27 Feb 2016
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

6/10 Okay

Virendra

Liked: Property conditions & facilities, room comfort
Response from juSTa on 27 Feb 2016
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 Good

Ankit

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Food was ok. Perfect location when lake is full. Only thing that was not appropriate was corporate party in center park families were also staying this need to be taken care, well when told next night it was conducted inside hall. Well behaved staff. Helathclub facility like steam sauna and a proper gymnasium can be implemented: suggestion. Overall worth a visit :)
Response from juSTa on 27 Feb 2016
Dear Guest, We thank you for choosing our resort for you stay and also for providing us with your valuable feedback. It is an honor to note that you found our resort location to be excellent, liked the quality of food served and also the service extended by our team. Your appreciation is our greatest reward. It is our foremost priority to ensure that every guest has a wonderful stay and leaves with a good memory. On behalf of our team, we truly look forward to host you yet again as our esteemed guest. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

6/10 Okay

Lino, München, Deutschland

Liked: Cleanliness, staff & service, room comfort
Highlight in einzigartiger Traumlage
Traumhafte Lage mitten im See, sehr freundliches, hilfsbereites Personal, sehr schönes Zimmer, perfekte Sauberkeit, alles super, einziges Manko: der Pool war nicht zu benutzen, das Wasser war schmutzig und voller Wasserflöhe, sehr schade nach einem langen Reisetag, der Pool ist traumhaft gelegen. Wenn man keinen Wert auf den Pool legt, absolutes Hotelhighlight mit einzigartiger Lage! Das Essen war sehr gut, Preise angemessen, unser Fahrer war allerdings nicht gerne gesehen als Restaurantgast! Aber das passiert öfter in Indien in entsprechend teuren Hotels,das ist eher normal.
Response from juSTa Hotels & Resorts on 27 Dec 2015
Dear Guest, Thank you so much for taking out time to write such kind and positive review about product and service. It is indeed a pleasure to note that you liked our resort, the amenities and the service provided by our team members. Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jüSTa, we once again thank you for your recommendation and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com