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"The man at the front desk was very rude - obviously having a very bad day. Said he had never heard of Hotels.com, never had an affliation with them (I explained they are owned by expedia). I hadn't at that stage booked my room, as when I decided to spend the night in Merimbula I was across the road from his hotel and a number of others. They had a sign to book direct and save, so I got the app up, looked up the hotel to see that it suited my needs, which it did. I often book within AUST and O/seas via Hotels.com and I travel extensively staying in 40+ hotels per year. He quoted extra $20 dearer if I booked direct. I found that strange, so I said that I was going to book via Hotels.com - as was cheaper. He said it wouldn't have been their hotel but the one next door - I showed him the app, the name of hotel and confirmed it was his Hotel. He said if I booked via Hotels.com, he would just cancel it! At this stage he swore, I asked him politely not to use that language in front of me (he then said he was swearing at himself!!). I said if he cancelled the reservation I would call Hotels.com. He said they would never advertise/permit the room to be discounted to the price the app offered. I said to him that is a matter between he/the owner of the Hotel and Expedia..not me.. I said I would be happy to talk to owner to explain. He then handed me the key I was able to stay the night - there is nothing at all wrong with the Hotel - just the man behind the desk's attitude."

"We stayed here as a family with young kids and had a really great experience. The park is extremely well set up for families — the pool, splash area and jumping pillow kept the kids entertained for hours. The facilities were clean and well maintained, and the overall layout of the park makes it easy to relax while still keeping an eye on the kids. The location is a standout. Being able to walk down to the beach in the morning for a coffee and some sand play was a highlight, and it’s only a short drive into town or to other great spots like Pambula Beach. What we appreciated most was how easy the stay felt. You can be as active or as relaxed as you like — between the park facilities, nearby beaches and simple dinner options like BBQ or takeaway, it really suits a family holiday. Would definitely recommend for anyone travelling with young kids."

"Easy parking. Great location. Easy to access walks and the beach."