Find hotels in Bear Grass, NC from £37

"Website advertised an inside entrance facility but it wasn’t. The door knob was wobbly. The sheets were not clean. The breakfast offered was a diy waffle or microwave breakfast sandwich."

"It was dirty and had bugs and the floor was peeling up under our feet. We didn't last 15 mins in there before we ran out and got a refund"

"My stay there was ok. Older hotel that needs updating. However the rooms were clean and the hotel was clean. The mattress on the bed was a little worn and the room had a slight odor. But overall it was ok. "

"Not good"

"I am writing to formally report a serious issue during my recent stay at the Best Western in Greenville, NC. On the morning of checkout, my partner and I discovered BED BUGS crawling on us in the bed, creating an immediate health and safety concern. We reported this to the front desk and had to request a room change ourselves, as no apology or proactive resolution was offered. Due to the risk of bringing bed bugs into our vehicle or home, we needed extra time to thoroughly inspect our belongings. Despite explaining this, staff repeatedly rushed us out. Around 11:40 AM, a housekeeping employee was rude, dismissive, and threatened additional charges. Shortly after, a front desk employee, Melissa, accused us of smoking without basis and demanded we leave immediately in an unprofessional manner. Most staff showed no urgency or empathy, and some appeared to take the situation lightly. Only Helda, the housekeeping manager, was understanding. This stay was not usable due to unsafe and unsanitary conditions. I am requesting a full refund due to bed bug exposure, unprofessional staff behavior, and failure to resolve the issue appropriately. I expect a prompt resolution."

"The room had an odor and the refrigerator had food left in the refrigerator that was already there. "

"Clean rooms pet friendly and relaxing dining areas around this place "

"Yes"

"We were very pleased, especially with the front desk staff. Excellent!!!"