Beach Garden Plaza

Friendly staff and good customer service. Clean room and dinner at restaurant was good.

My parents and I truly enjoyed our stay here. The beach is stunning, although the water isn’t crystal clear, we understood that it’s between two rivers. All of the restaurants were wonderful, the staff were super helpful and engaging. We spent most of our time by the fun pool. A quiet pool was a little odd to me with how early people would get up and put their towels out, and I was even told to be quiet on that side! If you’re looking for true relaxation and no talking, then that would be the pool for you. But I met so many wonderful people at the fun pool and we are all planning trip trips to see each other now! The rooms were cleaned every day, and there’s even turn down service if you want it. I look forward to coming back here and I realize why so many people do! Thank you for all of the wonderful memories and we look forward to making more at this property!

The resort is on the smaller side designed similarly to a shopping center, with everything (restaurants, bars and nightlife) centered around the two pools. The bar staff is very friendly even if you don't tip them which isn't always the case in the DR (which was very nice to see). The Wi-Fi is weak when not in the front desk/lobby area, so plan accordingly if you need to work or need steady service. The front desk/check-in process was easy, dinner reservations have to be made either on the app or the reservation office around the corner from the front desk. The buffet is limited and very repeated, so we recommend making dinner reservations as much as you can. They were good! When sitting to eat at the buffet, its first come, first, serve and a bit of a free for all as opposed to someone sitting you like at other resorts, so better to plan when it's not the busiest of times. Guests get up early and put beach towels on chairs around the beach and pool whether they're there or not, so be ready to do the same (super annoying). The towels process is pretty pointless. The maid replaces a towel on a 1:1 basis, but if the towel is on a chair then she won't replace it so you essentially use the same beach towel the entire time you're there. Shower towels were replaced more often and the room was cleaned on a daily basis. Our maid was VERY nice and we made sure we tipped at the end!