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Reviews of WoodSpring Suites Baton Rouge East I-12

2.5 out of 5
WoodSpring Suites Baton Rouge East I-12
11544 N Harrell's Ferry Rd, Baton Rouge, LA

Reviews

5.4
Rating 10 - Excellent. 73 out of 383 reviews" "
Rating 8 - Good. 74 out of 383 reviews" "
Rating 6 - Okay. 42 out of 383 reviews" "
Rating 4 - Poor. 39 out of 383 reviews" "
Rating 2 - Terrible. 155 out of 383 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

J

Stayed 1 night in Apr 2024

2/10 Terrible

Tyler

Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Feb 2024

2/10 Terrible

Tyler

Disliked: Cleanliness, property conditions & facilities
Stayed 10 nights in Feb 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in Jan 2024

10/10 Excellent

Tee

Stayed 1 night in Dec 2023

2/10 Terrible

Jarvis

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Marvin

Liked: Staff & service
Outdated furniture in rooms.
Stayed 7 nights in Jan 2024

2/10 Terrible

Abraham

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parked in the front when arriving and there were already police at the front of the door, knew right then and there I was not getting anywhere near this place.
Stayed 7 nights in Jan 2024

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service
I was going to gove this place 4 stars, because as soon as I arrived I was greeted by a very helpful front desk lady. She had an answer for every question and was extremely helpful. But after a few days I didn't see her, and when I had card trouble after hours I was greeted by another woman who treated me as if I'm inconveniecing her time with my card not reading. I was left in the lobby for almost a full hour before I heard loud banging on the wall. It was kind of surprising to find her now at the front desk, barely awake, asking me rudely what room I was in. After that, I was also checked out early for some reason as A cleaning staff came into my room around 9 telling me I should have left already, saying something about my reservation ending the night before when My expedia account said otherwise. All in all, I was fine with my stay here, but after being treated the way I was at the end I was left with an awful taste in my mouth.
Stayed 7 nights in Jan 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
I love the quietness and cleanliness.
Stayed 1 night in Jan 2024

2/10 Terrible

nolvia

Stayed 1 night in Jan 2024

2/10 Terrible

Marlo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a dam thing
Stayed 7 nights in Jan 2024

8/10 Good

Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

4/10 Poor

Derrick

Business traveller
Stayed 2 nights in Dec 2023

2/10 Terrible

Amardo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

2/10 Terrible

Wyatt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness is not important apparently.
We booked the room for one week (working a turn around so planned to be there several weeks) and was told they only serviced the rooms on the 14th. Our room ran out of clean towels and trash bags. We asked for more and were told they did not have any to provide. Did not have much of a choice and had to book an additional 7 days. The issues continued. On the 14th day, we were getting ready to rebook (not much choice, hotels in the area are sold out) we let them know that it was the 14th day and we would like the room to be cleaned. They failed to clean the room after 14+ days, didn’t provide us with anything for basic needs, and were very rude. We ended up finding other lodging and checked out early.
Stayed 1 night in Nov 2023

2/10 Terrible

Anthony

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing good to say about this property I had a 2 year old staying with me and the room had cigarettes ash everywhere even in the bathroom. Roaches were in the bed and crawling around the kitchen area we didn't even stay at the property they only refunded 1 night. One place they need to put a wrecking ball through!!!
Stayed 2 nights in Dec 2023

2/10 Terrible

Christina

Disliked: Cleanliness, property conditions & facilities, room comfort
DONT STAY HERE
The property is infested with roaches!
Stayed 1 night in Nov 2023

2/10 Terrible

Bri

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like that they had roaches coming from everywhere and I wasn’t able to get a refund even though there was roaches sleeping in the bed with me.
Stayed 2 nights in Nov 2023

2/10 Terrible

Eduardo

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room was unsanitary and not cleaned when i got there and i had to change room but the other room i had gotten it wasnt even ready with the covers, i dont recommend myself to go to that hotel and staff looked confused had to find a better hotel. We didnt even stay in the room cause of the the smell of rotting and unsanitary
Stayed 1 night in Nov 2023

2/10 Terrible

Ashley

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wjere in the description did it state a $250 pet deposit for this property. Went to Laquinta where it is like the Ritz Carlton compared to this dirty place.
Stayed 1 night in Nov 2023

2/10 Terrible

Carther

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Kristin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Dorothy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Oct 2023

2/10 Terrible

Norrisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing good to stay about this hotel the health inspector needs to go see about it.. pet friendly but dogs and roaches in the hotel
Stayed 1 night in Nov 2023

4/10 Poor

Natoshia, Stonewall

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
THE HOTEL NEEDS TO BE RENOVATED. OUR REFRIGERATOR LOOKED LIKE IT NEEDED TO BE CLEANED. YOU COULD SMELL THE FOOD COOKING FROM DOWN THE HALL AND IT SMELLED UP THE WHOLE AREA. WE DIDN'T HAVE ANY PILLOWS ON OUR BED SO WE HAD TO ASK FOR SOME. WE ALSO DIDN'T HAVE ENOUGH TOWELS SO WE HAD TO ASK FOR MORE OF THOSE TOO. OVERALL THE HOTEL LOOKED LIKE IT WAS IN BAD SHAPE.
Stayed 1 night in Oct 2023

10/10 Excellent

Deyanna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and Staff is very helpful !
Stayed 11 nights in Oct 2023

10/10 Excellent

Deyanna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place and Staff is very Nice.
Stayed 1 night in Oct 2023

4/10 Poor

LORETTA

Stayed 2 nights in Oct 2023

10/10 Excellent

Deyanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place and Good Staff.
Stayed 11 nights in Oct 2023

2/10 Terrible

Donald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we got there, the hotel looked to be in a dangerous area. I asked the desk clerk if it was safe and he stated “ I stay here, and it is perfectly safe for me and my pistol”. The main hall smelled very strong of marijuana, and when we got into the elevator, it was full of marijuana smoke. We looked at the room that we were given. And the door wouldn’t even latch. we canceled that reservation and found another hotel in Prairieville that was a lot safer and 10 times cleaner.
Stayed 2 nights in Oct 2023

2/10 Terrible

Francisco

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 1 night in Oct 2023

2/10 Terrible

Lynda

Disliked: Cleanliness, staff & service, property conditions & facilities
I felt very unsafe here. The conditions are terrible and my comforter has burn marks all on them.

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving, the front desk worker wasn't present (was literally gone), had to wait about 10 minutes to check in. The first room I was given was very poor in quality. It was very dirty and smelled terrible, wish I got a video but it was so bad I immediately ran out. Tried to reenter for video proof but the key malfunctioned. Was given a second room which I could not enter due to faulty room keys and door. The third room ok but still bad. Beds has no pillows. The sheets on the beds were dirty and had stains and hairs on them. The hotel room was also infested with roaches. The room smelled as well. I think the room got me a bit sick.
Stayed 7 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

steven

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRASH
My stuff was stolen-thrown in dumpster while i was out during the day. Don't stay here
Stayed 5 nights in Sep 2023

2/10 Terrible

Leo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Kristen

Stayed 1 night in Sep 2023

2/10 Terrible

Samira

Stayed 12 nights in Aug 2023

2/10 Terrible

Anquie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay
Stayed 7 nights in Aug 2023

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023

2/10 Terrible

Mari Edwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was reserved well in advance. When we got there they told us the room was not available.
Stayed 2 nights in Sep 2023

2/10 Terrible

Rechelda

Disliked: Staff & service
Never stayed there no rooms was available asking for a refund
Stayed 1 night in Aug 2023
Response from Alisha Bell on 3 Sept 2023
Sorry for the inconvenience. As I look in the system, I cant find a reservation for you. Please reach out to the hotel directly.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience and roaches
It was hard to get checked in. And the rooms had roaches in them and they did nothing to help nor compensated me, so I had to stay in a room with roaches.
Stayed 1 night in Aug 2023
Response from Alisha Bell on 3 Sept 2023
Sorry for the inconvenience. Please reach out to the hotel directly.

8/10 Good

Asia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alisha Bell on 21 Aug 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

2/10 Terrible

Jeniyah

Stayed 2 nights in Aug 2023