Ratings based on 681 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 27-May-2016
Had a very comfortable one night stay. Nice peaceful location set in its own well maintained grounds just a 15 minute walk to all the central attractions. All of the staff were very helpful and polite. Our room was small but perfectly equipped with its own Nespresso machine, quality toiletries and comfy linens (we even ordered 4 new pillows when we got home as they were the best we had ever slept on). Lovely view from our room out over the grounds towards the city. The pool and spa facilities are great, my only criticism would be that the pool area (in and out) are starting to look a little jaded and in need of some maintenance. Plenty of choice at breakfast with table service for hot food. In all, a lovely hotel and very good value for money, we will return.
5out of 5
by A verified traveller

Wonderful spot!

Posted 17-May-2016
Very charming, quiet country resort. Within a short walking distance of the city center and all sites. Lovely staff and facilities and a beautiful spa. A new favorite!
Comment from Hotel Management
19-May-2016 by Mohamed, Hotel Management
Dear Anonymous, Thank you for taking the time and trouble to submit such a lovely review following your stay at the Macdonald Bath Spa Hotel, I am pleased that you had a good stay at the Hotel and that we had become a new favourite of yours. I look forward to welcoming you back again soon. Best wishes and kind regards, Mohamed
5out of 5
by A verified traveller from devon

Great hotel

Posted 15-May-2016
Pros: Quiet location, 15 mins walk to centre.
Location: So many things to see and do
Quiet position for city location, great hotel, well run, hotel has lots of character
Comment from Hotel Management
19-May-2016 by Mohamed, Hotel Management
Dear sb , Thank you for taking the time and trouble to submit a review following your stay at the Macdonald Bath Spa Hotel, It was really lovely to learn that you thought the Hotel was well run and had lots of character. I look forward to welcoming you back again soon. Best wishes and kind regards, Mohamed
3out of 5
by A verified traveller

Posted 09-May-2016
Convenient place to stay Nice grounds good location for the city
3out of 5
by A verified traveller from Florida

Beautiful hotel. Poor service.

Posted 04-May-2016
Very beautiful hotel. Impersonal service. Small rooms. The places does not have a " heart". Far from attractions. Does not recommend it.
Comment from Hotel Management
15-May-2016 by Mohamed, Hotel Management
Dear Tania, Thank you for taking the time and trouble to submit a review following your stay at the Macdonald Bath Spa Hotel, I am pleased to hear that you thought the Hotel building and surroundings were beautiful. However I was disappointed to learn that you had felt the service you received was impersonal and also felt that the Hotel did not have a heart, please accept my apologies for this. I am sorry that I didn’t have the opportunity of discussing this with you personally so I could have the opportunity of resolving this to your satisfaction during your stay at the Hotel. Kind regards, Mohamed
1out of 5
by A verified traveller

Posted 02-May-2016
Room had a leaking ceiling and bed was soaked on check in. No one picked up the phones. Dirty pool tiles and missing tiles
Comment from Hotel Management
20-May-2016 by Mohamed, Hotel Management
Dear Anonymous, Thank you for taking the time and trouble to submit a review following your stay at the Macdonald Bath Spa Hotel, I was concerned and disappointed to learn that there were aspects of your stay that you were unhappy with, please accept my apologies for this. I am also sorry that I didn’t have the chance of discussing this with you personally so I could have the opportunity of resolving this to your satisfaction during your stay at the Hotel. Kind regards, Mohamed
4out of 5
by A verified traveller from Dubai

Good

Posted 02-May-2016
Spa was great very expensive good location Couldn't get a table for dinner no extra night availibity Too crowded but enjoyable
5out of 5
by A verified traveller from Oxfordshire, England

Can't wait to return.

Posted 17-Apr-2016
Pros: Accommodations, breakfast, bar service, spa, garden and grounds and front desk help.
Cons: There was no hot water in our sink.
Location: We easily walked to Bath city center.
I took my husband as a birthday surprise and we both loved the property, the grounds, the bountiful breakfast, comfortable room and fantastic spa. My only complaint is the lack of hot water in the bathroom. But we just showered in the spa before enjoying the facilities after check out.
Comment from Hotel Management
11-May-2016 by Mohamed, Hotel Management
Dear A, Thank you for taking the time and trouble to submit such a lovely review following your stay at the Macdonald Bath Spa Hotel, It was pleasing to hear that you had enjoyed your stay with us for your husband’s birthday surprise and can’t wait for a return visit. breakfast and our Spa facilities, I am sorry if you encountered issues with the hot water in your room please accept my apologies for this . I look forward to welcoming you back again soon. Best wishes and kind regards, Mohamed
5out of 5
by A verified traveller from Chicago

Gorgeous English manor

Posted 11-Apr-2016
Pulling up to the hotel is like arriving at a majestic country manor. Beautiful building and grounds. Great service and staff. Rooms border on being rather plain, but comfortable and very clean. Baths are luxurious though.
Comment from Hotel Management
13-Apr-2016 by Mohamed, Hotel Management
Dear Mark, Thank you for taking the time and trouble to submit such a lovely review following your stay at the Macdonald Bath Spa Hotel, I am really pleased that you encountered great service from our team, thought the building and grounds beautiful and also enjoyed a comfortable room . Best wishes and kind regards, Mohamed
3out of 5
by A verified traveller from london

A little disappointed

Posted 19-Mar-2016
Nosie from vent and next door is annoying. Air con auto stopped at night, caused me to wake up because of the lower temperatures. Lighting and overall environment of the hotel make you feel a bit gloomy and dull. Called reception and concierge in the afternoon and sometimes no one answers.