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"Grand Batam Mall is accessible and sheltered via level 5."

"The staff are really great and accommodating. I would like to give a shoutout to Didi who did my traditional Indonesian massage. "

"Stuff are friendly and helpful "

"Hotel staff are friendly. Love the breakfast buffet spread . Even give us a wedding anniversary cake. "

"The pool area is quite narrow. To make things worse, smoking was allowed anywhere. It could also be no one was enforcing no smoking at the poolside. I was with my kids and we have to keep moving to different parts of the pool to avoid 2nd hand smokes."

"First impressions when we arrived was that the resort is very run down and in urgent need of proper renovations. There was black mold on shower curtains and cracked tiles in the bathrooms. Kitchen was not very clean, but we did not use it. Food selection in the breakfast buffet was quite limited. The pool water was not clean. The staff was very helpful and friendly, so no complaints. We expected more, compared to what you get for the same price other places in Asia, eg Thailand and Vietnam."

"Pool was very well maintained and clean. Saltwater lagoon was an interesting feature as well."

"Modern hotel . Staff friendly . Good swimming pool . Good location . Only issue is that still has a lot of construction sites working around hotel "

"A very clean and comfortable hotel with very friendly staff. However, the noise from the main road in front of the hotel intrudes into the rooms facing it. Especially the noisy motorcycles. Would definitely stay there again but I will ask for a room facing away from the road."