Title: The Centro Hotel & Residence by Orchardz Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Centro Hotel & Residence by Orchardz Hotel in Batam with free parking ![View from property](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/ecdb3df8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room | Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/02c9f7ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Mountain view](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/dfb56ae2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/b0ed5d7f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/a3ebeb78.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Centro Hotel & Residence by Orchardz, near Batam Centre Ferry Terminal, offers a tranquil garden and terrace for unwinding. Guests appreciate the in-room WiFi, business center, and dry cleaning services. The staff is consistently praised for their attentive assistance. 6.6 ## Popular amenities - Kitchen - Room service - Laundry - Housekeeping - Parking included - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Nov 28 - Nov 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Superior Room | Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/a2970321.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Balcony Air conditioning Kitchenette Fridge Flat-screen TV Premium bedding Private bathroom Hairdryer - 366 sq ft - Hill view - Sleeps 2 - 1 King Bed OR 2 Single Beds ![Deluxe Room | Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/02c9f7ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Balcony Air conditioning Kitchenette Fridge Flat-screen TV Premium bedding Hairdryer Deep-soaking bath - 344 sq ft - City view - Sleeps 2 - 1 King Bed ![Deluxe Balcony | Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/1f1aeebb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Balcony ### Highlights Balcony Separate sitting area Air conditioning Kitchenette Fridge Flat-screen TV Premium bedding Hairdryer - 396 sq ft - Hill view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-The-Centro-Hotel-Residence-By-Orchardz.h9988959.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-The-Centro-Hotel-Residence-By-Orchardz.h9988959.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C1.10100%2C104.03374&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0-pcKyvPndoNEsoquyPIiadyoQA=) Jl. Central Raya No. 08, Batam, Batam Island, 29463 #### What's nearby - Kepri Mall - 5 min walk - 0.3 miles - Panbil Nature Reserve - 17 min walk - 0.9 miles - Batam Polytechnic - 3 min drive - 1.9 miles - Eska Wellness Spa - 3 min drive - 1.7 miles - Maha Vihara Duta Maitreya Temple - 4 min drive - 1.7 miles #### Getting around - Batam Batu Besar (BTH-Hang Nadim) - 16 min drive #### Restaurants - ‪Bakmi Soekajadi - ‬1 min walk - ‪Bite Restaurant - ‬9 min walk - ‪Kelong Restoran Kopak Jaya 007 - ‬9 min walk - ‪Resto The Central Sukajadi - ‬1 min walk - ‪Coffee Toffee - ‬11 min walk ## About this property ### The Centro Hotel & Residence by Orchardz Hotel near Batam Centre Ferry Terminal You can look forward to a terrace, a garden and dry cleaning/laundry services at The Centro Hotel & Residence by Orchardz. Free in-room WiFi and a business centre are available to all guests. Other perks at this hotel include: - Free self-parking - A round-trip airport shuttle (surcharge), express check-out and express check-in - A TV in reception, a 24-hour front desk and concierge services Room features All 51 rooms feature comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes. Other amenities include: - Bathrooms with showers and free toiletries - Flat-screen TVs with premium channels - Kitchenettes, fridges and cookware/dishes/utensils ## Similar properties ![Poolside bar](https://images.trvl-media.com/lodging/16000000/15920000/15913900/15913848/e6fc3f12.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Styles Batam Nagoya Batam - Pool - Spa - Kids pool - Parking included 8.2 Very good 181 reviews £27 includes taxes & fees 13 Dec - 14 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=15913848&PinnedHotelID=15913848&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/107000000/106640000/106632500/106632429/0869730a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oakwood Hotel & Apartments Grand Batam Batam - Pool - Parking included - Free WiFi - Restaurant 9.6 Exceptional 77 reviews £44 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=106632429&PinnedHotelID=106632429&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/113000000/112560000/112550100/112550049/93677c38.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DMerlion Hotel Batam Batam - Breakfast included - All-inclusive - Spa - Parking included £15 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=112550049&PinnedHotelID=112550049&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Suite | Living area | 32-inch TV with cable channels](https://images.trvl-media.com/lodging/117000000/116640000/116637800/116637744/2a7af9f0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Os Style Hotel Batam Centre Batam - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 4 reviews £28 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=116637744&PinnedHotelID=116637744&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/58000000/57680000/57679100/57679061/w4000h2662x0y0-6f6991c6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Batam Marriott Hotel Harbour Bay Batam - Pool - Spa - Free WiFi - Restaurant 9.2 Wonderful 112 reviews £155 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=57679061&PinnedHotelID=57679061&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/13000000/12470000/12467400/12467349/a87a4117.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Greenland Hotel Batam Batam - Parking included - Free WiFi - Restaurant - Air conditioning 7.2 Good 55 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=12467349&PinnedHotelID=12467349&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/72000000/71660000/71658400/71658310/b15ea4a0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Batam 1 Hotel Batam - Spa - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 20 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=71658310&PinnedHotelID=71658310&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/100000000/99780000/99779100/99779073/cc5f03bb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SleepRest @ Pollux Habibie Batam - Pool - Kitchen - Parking included - Free WiFi 6.0 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=99779073&PinnedHotelID=99779073&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/18000000/17870000/17867200/17867132/5430325e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Asialink Easy by Prasanthi Batam - Parking included - Free WiFi - Restaurant - Air conditioning 7.8 Good 86 reviews £21 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=17867132&PinnedHotelID=17867132&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/93000000/92350000/92347700/92347606/2db4e0e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lovina inn nagoya Batam - Parking included - Free WiFi - Laundry - 24/7 front desk £22 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=92347606&PinnedHotelID=92347606&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking; reservations required - Return airport shuttle (surcharge) during limited hours - Ferry terminal shuttle (surcharge) - Shopping centre shuttle (surcharge) - Free self parking on site - Free RV/bus/lorry parking on site ### Things to do - TV in common areas ### Family friendly - In-room kitchenette - In-room refrigerator - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Shared microwave ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Meeting room ### Outdoors - Garden - Terrace ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - 1 building - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - Flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Free bottled water - Kitchenette - Limited room service - Refrigerator ### More - Air conditioning - Desk - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 10:30 PM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children up to the age of 8 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for IDR 300000.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: IDR 100000.00 per vehicle (one way) - Rollaway bed fee: IDR 300000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property A car is recommended for transport to and from this property ### Property is also known as Centro Hotel Orchardz Batam Centro Hotel Orchardz Centro Orchardz Batam Centro Orchardz The Centro & By Orchardz Batam The Centro Hotel & Residence by Orchardz Hotel The Centro Hotel & Residence by Orchardz Batam The Centro Hotel & Residence by Orchardz Hotel Batam ## Frequently asked questions ### Is The Centro Hotel & Residence by Orchardz pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Centro Hotel & Residence by Orchardz? > Self-parking is free at this property. ### What time is check-in at The Centro Hotel & Residence by Orchardz? > Check-in start time: 2 PM; check-in end time: 10:30 PM. ### What time is check-out at The Centro Hotel & Residence by Orchardz? > Checkout is at noon. ### Does The Centro Hotel & Residence by Orchardz provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of IDR 100000.00 per vehicle applies. ### Where is The Centro Hotel & Residence by Orchardz located? > Situated in Batam, this hotel is within 2 miles (3 km) of Kepri Mall, Panbil Nature Reserve and Drak Bike Park. Eska Wellness Spa and Maha Vihara Duta Maitreya Temple are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Centro Hotel & Residence by Orchardz Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.4 Cleanliness ### 6.6 Location ### 7.4 Staff & service ### 6.0 Eco-friendliness ### 6.2 Property conditions & facilities 10 - Excellent 2 8 - Good 18 6 - Okay 10 4 - Poor 10 2 - Terrible 1 ### 4/10 Poor #### CLEMENT 6 Jun 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### THE FIRST and THE LAST staying in this so call h Very disappointing stay, one of the worst experiences. Taxi driver could not know the location and made several rounds before getting to the right place. So call a residence but no cooking utensils at all except one stained pan and one stainless pan but nothing else for cooking. Advertised that there is a swimming pool and in fact NO POOL. We had to ask for toilet roll and waited for TWO days. The bathroom floor was full of water. Really disappointed hotel experiences. ##### CLEMENT Stayed 3 nights in May 2023 ### 8/10 Good #### Mas'elah 12 Dec 2019 Liked: Cleanliness, room comfort #### Quiet surrounding, not for the picky. The room that I got was on the 3rd floor (highest), no lifts, the fridge was not working, aircon was noisy, the floor was dusty but slippers provided so ok and the swimming pool and gym are not within premises but a very short walk across the street. Breakfast was a let down as I assumed occupancy was very low. Nothing much to explore in the area except for nearby Kepri Mall. Very quiet area for people who wants peace for a change. Maybe can request for a better room. They have commendable guest relation service though. ##### Mas'elah Stayed 1 night in Dec 2019 ### 4/10 Poor #### Verified traveller 25 Nov 2019 #### Nightmare from the first moment Very dissappointing the moment want to open the door. Card reader faulty and room key could not open the doors have to wait outside the room for almost half hour before finally open the door. But one leave the room and come back again still having problem with the mechanical key and could not be solve till check out thw next day Room does not supplied with cloth hanger and even the soap!! Tv channel having limited programme with less than 20 channel can be watched ##### Verified traveller Stayed 1 night in Nov 2019 ### 4/10 Poor #### Moonpie 4 Nov 2019 Disliked: Cleanliness, amenities, property conditions & facilities It is near kepri mall. The only plus point. Other than that.. nothing much ##### Moonpie Stayed 1 night in Oct 2019 ### 4/10 Poor #### Nordin, Singapore 14 Jul 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### Bad Hotel Not a good hotel. The breakfast was not a good spread at all. Location is far from city. Bedlinens washed but with sperm and brown stains. ##### Nordin Stayed 1 night in Jul 2019 ### 6/10 Okay #### Russell, Singapore 9 Apr 2019 Liked: Staff & service #### Good for Golf at Sukajadi Good as it's local (walkable) to the golf course and massage ##### Russell Stayed 2 nights in Apr 2019 ### 6/10 Okay #### Dalbara 22 Feb 2019 Disliked: Property conditions & facilities Nothing Great no Amenities and so much to work. Need immediate transport to move around. ##### Dalbara Stayed 2 nights in Feb 2019 ### 4/10 Poor #### Verified traveller 7 Feb 2019 Disliked: Cleanliness, property conditions & facilities There is lizard at the hotel; No water heater in both room until I voiced out my concern since I my child is with me then change me to an apartment, floor not mopped very dirty. Chocked at the master room floor toilet. Hotel are super quite. Not recommended for next visit. ##### Verified traveller Stayed 1 night in Feb 2019 ### 6/10 Okay #### Verified traveller 24 Dec 2018 Liked: Staff & service, room comfort Swimming pool is far away n hv to cross the road. It is shar ##### Verified traveller Stayed 3 nights in Dec 2018 ### 8/10 Good #### Verified traveller 22 Nov 2018 Clean room with amenities for light cooking and location near to a shopping mall. ##### Verified traveller Stayed 1 night in Aug 2018 ### 6/10 Okay #### Haryati 8 Oct 2018 Is ok. ##### Haryati Stayed 1 night in Oct 2018 ### 8/10 Good #### Russell, Singapore 7 Aug 2018 Liked: Room comfort #### Its a $25 room. Basic local Indonesian hotel. A little bit shabby in that it needs a coat of paint and new towels - they were wafer thin. On the plus side the rooms are enormous and unusually it has a shower and a bath. Its exactly what you pay for. ##### Russell Stayed 1 night in Jul 2018 ### 10/10 Excellent #### Leo 28 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hidden gem in batam All staff encountered very friendly. Room way bigger than expected. Free shuttle useful. Good value. Local street food is nice aswell. Will return for sure. ##### Leo Stayed 1 night in Feb 2018 ### 6/10 Okay #### Ravindran 30 Dec 2017 Liked: Cleanliness, staff & service So far good but only when I check in waited an hour , ##### Ravindran Stayed 1 night in Dec 2017 ### 8/10 Good #### Nicklaus, Singapore 9 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### What I paid for, helpful and friendly staff Got exactly what I paid for & the staff were helpful & friendly. The area is a little inaccessible but hey it’s batam. It’s not that big. 10 to 15 minute ride away from most shopping Malls and golden city. ##### Nicklaus Stayed 3 nights in Dec 2017 ### 8/10 Good #### teoh beng hooi, singapore 1 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Swiming pool and gym separate to hotel must walk No lift walk by step .got kitchen can cooking.breakfast soso.swim pool must walk across the road gym inside got sauna. ##### teoh beng hooi Stayed 1 night in Nov 2017 ### 8/10 Good #### Kanzo76, Singapore 30 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly staff Attentive and very friendly staff. Nice and quiet place to relax and chill. ##### Kanzo76 Stayed 1 night in Nov 2017 ### 4/10 Poor #### Tsing, Singapore 25 Oct 2017 Disliked: Staff & service, property conditions & facilities, room comfort It take 1.5hrs to ferry terminal, nobody able to help and understand my Indian worker requirement. I requested for a nearby hotel to ferry terminal because my staffs Is first time travel to Indonesia. ##### Tsing Stayed 3 nights in Oct 2017 ### 2/10 Terrible #### matt 25 May 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Disaster On checkin the room was damp and musty, the fridge did not work and the bedding was stained. Ordered room service and the food was awful. Would not give us more that 1 fresh towel the following day for a shower before checkout. I have stayed here on previous occasions but never again. I did message the hotel manager but did not even bother to return my message. ##### matt ### 4/10 Poor #### Monica 3 May 2017 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Terrible having to climb the steep stairs. Will not go again. ##### Monica ### 8/10 Good #### Tamil, SG 7 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Service During Chinese New Year Holidays we booked 3 rooms for 6 adults and upon arriving we have had 3 more added in our team making the total strength to 9 and we requested for additional beds in each room and we were ready to pay. Hotel staff was kind enough to give us a duplex villa type room and charged only for the breakfast for the additional 3 persons and gave us a surprise. Also, the check-in was allowed on our early arrival. When we asked for a bigger vehicle to help all the 9 of us to commute easily we were informed that the vehicle is already booked by other customers and they went a level up by trying to reach some travel companies to hire us a vehicle but to our bad luck there was no availability. The location was slightly away from city center but just 15-20 mins ride from the hotel. There is a mall near by the hotel which is easily in walking distance. Only drawback is the swimming pool as it was not inside the hotel and we need to cross the road to pool which is open to public also. ##### Tamil ### 10/10 Excellent #### Verified traveller 8 Nov 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### comfort stay overall is good nice and quiet..but the pool is quite far abit..need to cross the road although the road is not busy.staffs are friendly & helpful..room are good nice and cooling..would recommend friends to stay at the hotel..I and family had a great time stay there.. ##### Verified traveller ### 4/10 Poor #### INLYA 8 Oct 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Kamarnya sepertinya sudah lama, kami pesan 4 kamar, sprei, sarung semua bau dan kuning, kami harus malam2 minta diganti. room servicenya sepertinya cuma 1 orang saja, karena pergantian sprei, sarung 4 kamar dikerja oleh 1 orang, yang menyebabkan kami harus menunggu, apalagi kami ada bawa anak di bawah 2 tahun. Di ukuran kamar dengan kasur besar, dan ditinggal oleh 2 orang, kami hanya diberikan 1 pasang sendal hotel, itu terjadi di 4 kamar. Sebelum kami check in, kami minta 4 kamar diatur agar bertetangga. tapi hasil nihil. Sampai kejadian inap sampai besoknya, bapa saya penderita stroke, dan ibu saya sedang keluar. bapa sendiri di kamar, hal seperti ini sangat bahaya sekali, andaikan kami diberikan kamar bertetangga, maka kami bisa menjaga bapa kami. ##### INLYA ### 8/10 Good #### Verified traveller 12 Jul 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good location and great price. ##### Verified traveller ### 8/10 Good #### Fattimah, Singapore 4 Jun 2016 Liked: Cleanliness, staff & service #### Close to Kepri Mall and Family Karaoke Free pick-up from the ferry terminal. There is also shuttle service at 10am to Nagoya Hill. There was a lot of mosquitoes in our room. The room service came and sprayed repellent immediately - prompt service. ##### Fattimah ## Expedia's Latest Trends ### Hotels > [Blue Lagoon Avia Villas](https://www.expedia.co.uk/Ceningan-Island-Hotels-Blue-Lagoon-Avia-Villas.h29281205.Hotel-Information) > > [Desa Di Bali Villas](https://www.expedia.co.uk/Kerobokan-Hotels-Desa-Di-Bali-Villas.h13365716.Hotel-Information) > > [La Cabane Bali](https://www.expedia.co.uk/Jimbaran-Hotels-La-Cabane-Bali.h35574446.Hotel-Information) > > [The Kayon Jungle Resort](https://www.expedia.co.uk/Payangan-Hotels-The-Kayon-Jungle-Resort-By-Pramana.h27273708.Hotel-Information) > > [Jumeirah Bali](https://www.expedia.co.uk/Pecatu-Hotels-Jumeirah-Bali.h41889460.Hotel-Information) > > [The Udaya Resorts and Spa](https://www.expedia.co.uk/Ubud-Hotels-The-Udaya-Resorts-And-Spa.h17447297.Hotel-Information) > > [The LUXE Ubud, a Boutique Hotel](https://www.expedia.co.uk/Ubud-Hotels-Luxe-Villas-Bali.h12280671.Hotel-Information) > > [Wilsons Retreat](https://www.expedia.co.uk/Gili-Trawangan-Hotels-Wilsons-Retreat.h18163906.Hotel-Information) > > [Katamaran Hotel & Resort Lombok](https://www.expedia.co.uk/Senggigi-Hotels-Katamaran-Hotel-Resort.h14654357.Hotel-Information) > > [Padma Resort Ubud](https://www.expedia.co.uk/Payangan-Hotels-Padma-Resort-Ubud.h11080109.Hotel-Information) > > [Alila Ubud. 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